Head Of Operations and Projects

Job title: Head of Operations and Projects Design, Fit-Out & Construction

Location: Feering, Essex Hybrid (Monday Thursdays in office)

Salary: £60,000 - £65,000

About the Role:

As Head of Operations and Projects you ll oversee all operational aspects of design, fit-out, and construction projects, ensuring they are delivered safely, profitably, on time, and to the highest standards. This strategic, hands-on role combines daily project oversight with developing scalable systems, teams, and processes that enable sustainable growth. You ll collaborate closely with the Head of Design and Head of Projects, driving operational excellence and a high-performing culture through strong leadership and example.

Benefits:

• Annual Leave: 31 days
• Company Car
• Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days)
• Birthday Leave: One additional day off on your birthday (post-probation)
• Social Events: Year-round activities organised by our Social Committee
• Private Medical Insurance: Optional after 1 year of service
• Long Service Awards: Every 5 years of continuous service
• Employee of the Quarter: Quarterly recognition for top performers
• Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays: Weekly drinks to unwind and connect
• Referral Program: Rewards for successful candidate referrals
• Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one
• Auto-Enrolment Pension: 3% employer contribution (after 3 months, via Scottish Widows)
• Performance Bonus: Discretionary profit-sharing bonus (prorated if mid-year start)

Key Responsibilities:

Operational Leadership & Delivery:

Oversee all live projects from inception to handover, ensuring scope, budget, and quality standards are met.

Lead and resource project and installation teams for consistent, efficient delivery.

Conduct project reviews to track progress, risk, and client satisfaction.

Strategy & Planning:

Develop and implement operational strategies aligned to company growth goals.

Translate business objectives into measurable KPIs and performance metrics.

Financial & Commercial Control

Own project profitability and manage operational budgets and forecasts.

Optimise subcontractor performance and cost control.

Process, Systems & Improvement

Implement Standard Operating Procedures (SOPs) and reporting dashboards.

Champion continuous improvement and digital-first operational processes.

Health, Safety & Compliance:

Lead operational Health & Safety across all projects.

Maintain 100% compliance with statutory and company HSE requirements.

People & Culture:

Lead, coach, and develop delivery teams to drive accountability and performance.

Foster collaboration between design, commercial, and delivery teams.

Client & Stakeholder Management:

Build lasting relationships with clients, consultants, and suppliers.

Support the Managing Director in achieving exceptional client satisfaction and repeat business.

Requirements:

• 7+ years in a senior operations role (construction, fit-out, interiors, or related sector)
• Proven ability to manage multiple concurrent projects (£100k £5m)
• Strong leadership, commercial, and financial acumen
• Excellent understanding of CDM, H&S, and quality standards

Desirable:

• Degree in Construction Management or related field
• SMSTS / NEBOSH / IOSH qualification
• Experience scaling a growing SME within the sector
• Proficiency with digital project management tools