Operations Manager, Housing Management & Income Recovery

Description

About the Role: This is a pivotal position within our Housing Options Service, with an immediate start, responsible for developing, procuring, and managing our temporary accommodation portfolio. You will ensure a sufficient supply, efficient allocation, and robust management of accommodation to prevent and relieve homelessness, strictly in line with statutory requirements and best practice. This role is crucial in guiding the housing management and income recovery functions during significant changes. This includes leading on temporary accommodation strategy and income collection performance, while embedding responses to legislative reform, ombudsman standards, and judicial scrutiny. As Operations Manager, you will lead and develop a high-performing team, set ambitious objectives, and drive continuous improvement. You will be accountable for financial performance, strategic improvement, and the delivery of outstanding customer service standards. The role also involves partnership working across boundaries, representing the service internally and externally, and ensuring compliance with all relevant legislation and council policies.

Qualification Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Relevant degree or professional qualification or equivalent substantial experience in the field.
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Key Requirements Strictly Essential. Applicants must demonstrate all of the following.

About you

• Extensive experience in housing management and income recovery at a strategic level, including comprehensive rental income and arrears recovery, property management with diverse providers, and procurement of accommodation for homeless households.
• In-depth, up-to-date knowledge of relevant legislation, including Landlord and Tenant Law, Family and Immigration Law, welfare and housing benefits, the Children Act, Community Care Act, and associated case law as it relates to duties owed to homeless households.
• Proven ability to develop and deliver tailored housing management services, lead effective research and consultation, and manage complex cases, including legal proceedings. Strong financial management and business planning skills, with a track record of monitoring, evaluating, and reporting on cost effectiveness and service performance.
• Experience working in demanding environments with the general public and delivering responsive customer services to diverse communities.
• Comprehensive knowledge of procurement processes, contract management, and database/workflow systems.

Please note: Only candidates who fully meet these strict requirements will be considered.

Essential Compliance Requirements

• 3 Years References
• DBS Disclosure Required
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.