Administrator

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Administrator

Location: Reading

Employment Type: Permanent, Full Time

Grade: Associate

Hybrid

REQ003284

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role

The Scam Protection Team is part of the Member Engagement HUB (HUB) and was set up in 2015 to help protect members from falling victim to pension scams. The team supports Trustees and administrators to meet the requirements of the new Transfer Regulations by talking to members directly and ensuring they have gone through a robust process and are not at risk of being scammed. The HUB sits alongside our Pensions Administration department and thus benefits from our long experience and outstanding credentials in this market.

Key Responsibilities

• Onboarding of new members for Pension Scams service.
• Arrange appointments with members by telephone and email.
• Conduct telephone interviews with members to identify those at risk of a Pension Scam.
• Assess information provided in line with the Code of Good Practice, pensions legislation and internal intelligence.
• Produce reports for client teams, Trustees and Compliance review where needed.
• Dealing confidently with members by phone, email or letter.
• Updating/Maintaining records on our primary database 'ASH', and online system and other databases.
• Ensuring that member cases are dealt with in accordance with strict deadlines.
• Peer to Peer review where required.
• Process cases in line with agreed Scam Protection Team processes.
• Implementation of new clients.
• Project and new client work as directed by Team Leader or Manager.
• Working closely with other departments/teams both internal and external to provide a total service to our clients (Administration, Clients, Scheme Actuary, Consultants, Providers and third parties).
• Contribute to the development and maintenance of HUB processes and system development.
• Compliance with business associated certifications where required.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile Essential

• Demonstrates ownership, responsibility, and accountability for personal performance.
• Strong organizational skills, with an organized, methodical, and logical approach to tasks.
• Maintains high standards of work quality with excellent attention to detail.
• Able to develop and implement effective processes to manage a high volume of tasks.
• Skilled in planning yet adaptable to changing priorities.
• Proactive, with strong drive and commitment to achieving goals.
• Capable of working independently and taking initiative.
• Possesses a positive, "can-do" attitude and takes pride in delivering quality work.
• Communicates effectively and collaborates well within a team to achieve company objectives.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Quick to learn and adapt to new systems and applications.

Qualifications

• A-C/9-4 GCSE Maths and English or equivalent

Desirable

• Knowledge/understanding of Pension Scams/potential Scams signs.

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply

Interested candidates should submit applications via the "Apply Now" option or contact for more information.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: