Our client, a group of market-leading brands deliver engineered water solutions such as pumps, booster sets, flow meter chambers and pressurisation units to customers across the UK and beyond. Based in Gloucester , they are now looking for a Salesforce Administrator to join their team. As Salesforce Administrator you will be responsible for the day-to-day operation, configuration and ongoing development of the Group's Salesforce platform (Sales Cloud and Marketing Cloud) across their trading entities. Sitting within Group IT and reporting to the Head of IT, the role brings Salesforce capability in-house. Please note- this role is based in Gloucester, with occasional travel to Henley, Colchester and Redditch Key Responsibilities Build, Automation & Development (Primary Focus) Design, build, test and maintain automation using Flow (record-triggered, screen, scheduled and autolaunched), validation rules, approval processes, and assignment and escalation rules. Configure and make targeted change amendments; commission bespoke development externally only where genuinely warranted. Investigate and resolve issues. Identifying root cause rather than symptom. Platform Administration & Configuration Administer and configure Salesforce Sales Cloud and Marketing Cloud environments. Manage users, roles, profiles, permission sets, sharing rules and data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans for higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation to Salesforce Support or an external partner. Maintain a prioritised backlog of enhancements and defects, visible to IT leadership and business stakeholders. Produce and maintain user guidance and deliver training to improve adoption and reduce avoidable demand. Stakeholder, Vendor & People Work directly with commercial and marketing stakeholders across the Group's entities to gather requirements and translate them into scalable solutions - including the ability to challenge change that would damage the platform. Administrative / Other Ensure Salesforce documentation, configuration records and process maps are maintained and accessible to relevant stakeholders. Any other duty that may reasonably be required by the Head of IT or IT Director. Requirements Proven experience as a Salesforce Administrator. Strong working knowledge of Sales Cloud; hands-on experience of Marketing Cloud. Excellent communication skills and a business-focused mindset; able to work with non-technical stakeholders and technical IT colleagues alike. Comfortable operating as the in-house expert, working to IT governance, change control and documentation standards. Hands-on experience in a Salesforce greenfield implementation. Marketing Cloud Email Specialist, Administrator or Consultant certification. Experience of Salesforce integration with Sage 200 or EFACS, or comparable ERP integration. Familiarity with Pardot / Account Engagement, Tableau, CPQ or Salesforce-integrated applications. Experience in a multi-site or multi-entity business environment. Experience mentoring or supporting the development of a junior administrator. Benefits Monday- Friday 8am-5pm Salary - £32,000
Oct 07, 2026
Full time
Our client, a group of market-leading brands deliver engineered water solutions such as pumps, booster sets, flow meter chambers and pressurisation units to customers across the UK and beyond. Based in Gloucester , they are now looking for a Salesforce Administrator to join their team. As Salesforce Administrator you will be responsible for the day-to-day operation, configuration and ongoing development of the Group's Salesforce platform (Sales Cloud and Marketing Cloud) across their trading entities. Sitting within Group IT and reporting to the Head of IT, the role brings Salesforce capability in-house. Please note- this role is based in Gloucester, with occasional travel to Henley, Colchester and Redditch Key Responsibilities Build, Automation & Development (Primary Focus) Design, build, test and maintain automation using Flow (record-triggered, screen, scheduled and autolaunched), validation rules, approval processes, and assignment and escalation rules. Configure and make targeted change amendments; commission bespoke development externally only where genuinely warranted. Investigate and resolve issues. Identifying root cause rather than symptom. Platform Administration & Configuration Administer and configure Salesforce Sales Cloud and Marketing Cloud environments. Manage users, roles, profiles, permission sets, sharing rules and data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans for higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation to Salesforce Support or an external partner. Maintain a prioritised backlog of enhancements and defects, visible to IT leadership and business stakeholders. Produce and maintain user guidance and deliver training to improve adoption and reduce avoidable demand. Stakeholder, Vendor & People Work directly with commercial and marketing stakeholders across the Group's entities to gather requirements and translate them into scalable solutions - including the ability to challenge change that would damage the platform. Administrative / Other Ensure Salesforce documentation, configuration records and process maps are maintained and accessible to relevant stakeholders. Any other duty that may reasonably be required by the Head of IT or IT Director. Requirements Proven experience as a Salesforce Administrator. Strong working knowledge of Sales Cloud; hands-on experience of Marketing Cloud. Excellent communication skills and a business-focused mindset; able to work with non-technical stakeholders and technical IT colleagues alike. Comfortable operating as the in-house expert, working to IT governance, change control and documentation standards. Hands-on experience in a Salesforce greenfield implementation. Marketing Cloud Email Specialist, Administrator or Consultant certification. Experience of Salesforce integration with Sage 200 or EFACS, or comparable ERP integration. Familiarity with Pardot / Account Engagement, Tableau, CPQ or Salesforce-integrated applications. Experience in a multi-site or multi-entity business environment. Experience mentoring or supporting the development of a junior administrator. Benefits Monday- Friday 8am-5pm Salary - £32,000
JOB SCOPE AND BRIEF Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery. We offer a thriving education programme for everyone from beginner to degree level. We teach online and in-person at venues across the UK and internationally inAmerica and Japan. We offer teaching and leisure classes ranging from undergraduate degrees to day-classes held on-site and online. Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and in-person shop that stocks a full range of embroidery kits and merchandise. The IT and Web Support role works closely with and reports to the IT Manager to support day-to-day IT support and web site operations organisation-wide across Retail, Education (short courses and degree), Marketing, Fundraising, Operations and Finance. In this role, you'll support day-to-day internal IT and external website operations, including supporting staff, tutors and students, solve both internal and customer problems, and help administer, maintain and develop the IT estate. This is a wide-ranging role suitable for someone who thrives on variety and enjoys an investigative and pro-active hands-on approach to solving IT issues, content and data tasks and problems, managing systems and processes, and is comfortable understanding day-to-day needs and translating them to online and IT deliverables and working in a busy cross-team environment with non-IT stakeholders. You will have experience of IT support and administration within a Microsoft Windows / Microsoft 365 environment, including liaising with and supporting non-technical users as well as be comfortable using IT core applications notably spreadsheets (including importing and manipulating text data), databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level eCommerce experience). Main job purpose: Supporting the RSN IT Manager in matters related to internal IT, customer-facing websites and other digital systems and services, including providing support for users, managing devices and the network, and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning. Main Duties Provide 'hands on-site' IT support and co-ordination (i.e. assisting and supporting the IT Manager) for investigating level 1+2 IT problems and resolving issues with staff, students, tutors and other RSN contacts Assist with various day-to-day IT administrative task, such as setting up new accounts, installing software, managing licensing, supporting hardware, patch management etc. Assisting departments with data handling and reporting tasks, including investigating and resolving customer issues (e.g. web site orders), and helping to co-ordinate and resolve other day-to-day IT needs and issues. Import, export and manipulate data from various systems, create reports and other materials for Finance and management as well as the above departments. Administer and update content on our external customer websites, including web pages, shop products and classes. Administer and update content on our internal web/intranet systems. Help onboarding new staff and students, deploy laptops and devices, and deliver basic Microsoft 365 training. Help develop and keep IT documentation and SOPs up-to-date. You will also deputise for the IT manager in his absence dealing with day-to-day issues. Essential Requirements Experience in providing first and second line IT support for issues, requests, and supporting software and hardware both in-person and remotely (via telephone, email, video and messaging). A pro-active approach to working in a cross-team environment with non-IT and non-technical staff and stakeholders, co-ordinating requirements and issues, and communicating effectively and efficiently. Proactive, positive, organised and approachable. Attention to detail, strong analytical and troubleshooting abilities and a methodical approach to resolving complex issues. Excellent verbal and written communication skills. A passion for technology and a desire to learn and develop skills. Curiosity and willingness to understand how to best handle and present data, how systems and processes work and how to improve them. Extensive knowledge of Microsoft Windows and Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams, Sharepoint, OneDrive, etc) both as a user and for support. Administrator experience of Microsoft 365 (Exchange, Sharepoint, Teams, Onedrive, Entra ID) and Windows Server/Active Directory - i.e. administration for user accounts, licensing applications, group setup, policies, MFA, etc. Understanding of basic networking (firewalls, switches, routers, wifi) and remote support tools. Familiarity with basic data manipulation and reporting in Excel - e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc. Experience with uploading content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc). Checking and, if needed, lightly sub-editing content (text or graphics) to suit or fit. Using databases - e.g. Customer Relationship Management (CRM), an understanding of database structure, table relationships and how data is used/stored. A good grasp of cyber security best practices. Using Zoom & Teams for meetings and webinars Desirable Requirements Experience of using and managing Shopify e-commerce websites, WordPress and/or WooCommerce , notably in an online shop/store/retail environment, including stock control and inventory management. Experience of Microsoft Intune for device management, plus Microsoft 365 conditional access and group policies Experience of using and/or supporting Apple devices (macOS and iOS), preferably in a Microsoft 365 or education setting. Basic understanding of core web technologies such as HTML, CSS and responsive design. Basic understanding of graphics and video applications, particularly for online content. Microsoft SharePoint content administration (web portal, pages, other content etc). Experience of eCommerce and/or retail Point-of-Sale. Creating and/or updating simple 'how to' guides and note for non-technical users. A qualification in IT (e.g. diploma or degree, or a recognised industry or specialist accreditation) Experience of the not-for-profit sector.
Oct 07, 2026
Full time
JOB SCOPE AND BRIEF Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery. We offer a thriving education programme for everyone from beginner to degree level. We teach online and in-person at venues across the UK and internationally inAmerica and Japan. We offer teaching and leisure classes ranging from undergraduate degrees to day-classes held on-site and online. Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and in-person shop that stocks a full range of embroidery kits and merchandise. The IT and Web Support role works closely with and reports to the IT Manager to support day-to-day IT support and web site operations organisation-wide across Retail, Education (short courses and degree), Marketing, Fundraising, Operations and Finance. In this role, you'll support day-to-day internal IT and external website operations, including supporting staff, tutors and students, solve both internal and customer problems, and help administer, maintain and develop the IT estate. This is a wide-ranging role suitable for someone who thrives on variety and enjoys an investigative and pro-active hands-on approach to solving IT issues, content and data tasks and problems, managing systems and processes, and is comfortable understanding day-to-day needs and translating them to online and IT deliverables and working in a busy cross-team environment with non-IT stakeholders. You will have experience of IT support and administration within a Microsoft Windows / Microsoft 365 environment, including liaising with and supporting non-technical users as well as be comfortable using IT core applications notably spreadsheets (including importing and manipulating text data), databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level eCommerce experience). Main job purpose: Supporting the RSN IT Manager in matters related to internal IT, customer-facing websites and other digital systems and services, including providing support for users, managing devices and the network, and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning. Main Duties Provide 'hands on-site' IT support and co-ordination (i.e. assisting and supporting the IT Manager) for investigating level 1+2 IT problems and resolving issues with staff, students, tutors and other RSN contacts Assist with various day-to-day IT administrative task, such as setting up new accounts, installing software, managing licensing, supporting hardware, patch management etc. Assisting departments with data handling and reporting tasks, including investigating and resolving customer issues (e.g. web site orders), and helping to co-ordinate and resolve other day-to-day IT needs and issues. Import, export and manipulate data from various systems, create reports and other materials for Finance and management as well as the above departments. Administer and update content on our external customer websites, including web pages, shop products and classes. Administer and update content on our internal web/intranet systems. Help onboarding new staff and students, deploy laptops and devices, and deliver basic Microsoft 365 training. Help develop and keep IT documentation and SOPs up-to-date. You will also deputise for the IT manager in his absence dealing with day-to-day issues. Essential Requirements Experience in providing first and second line IT support for issues, requests, and supporting software and hardware both in-person and remotely (via telephone, email, video and messaging). A pro-active approach to working in a cross-team environment with non-IT and non-technical staff and stakeholders, co-ordinating requirements and issues, and communicating effectively and efficiently. Proactive, positive, organised and approachable. Attention to detail, strong analytical and troubleshooting abilities and a methodical approach to resolving complex issues. Excellent verbal and written communication skills. A passion for technology and a desire to learn and develop skills. Curiosity and willingness to understand how to best handle and present data, how systems and processes work and how to improve them. Extensive knowledge of Microsoft Windows and Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams, Sharepoint, OneDrive, etc) both as a user and for support. Administrator experience of Microsoft 365 (Exchange, Sharepoint, Teams, Onedrive, Entra ID) and Windows Server/Active Directory - i.e. administration for user accounts, licensing applications, group setup, policies, MFA, etc. Understanding of basic networking (firewalls, switches, routers, wifi) and remote support tools. Familiarity with basic data manipulation and reporting in Excel - e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc. Experience with uploading content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc). Checking and, if needed, lightly sub-editing content (text or graphics) to suit or fit. Using databases - e.g. Customer Relationship Management (CRM), an understanding of database structure, table relationships and how data is used/stored. A good grasp of cyber security best practices. Using Zoom & Teams for meetings and webinars Desirable Requirements Experience of using and managing Shopify e-commerce websites, WordPress and/or WooCommerce , notably in an online shop/store/retail environment, including stock control and inventory management. Experience of Microsoft Intune for device management, plus Microsoft 365 conditional access and group policies Experience of using and/or supporting Apple devices (macOS and iOS), preferably in a Microsoft 365 or education setting. Basic understanding of core web technologies such as HTML, CSS and responsive design. Basic understanding of graphics and video applications, particularly for online content. Microsoft SharePoint content administration (web portal, pages, other content etc). Experience of eCommerce and/or retail Point-of-Sale. Creating and/or updating simple 'how to' guides and note for non-technical users. A qualification in IT (e.g. diploma or degree, or a recognised industry or specialist accreditation) Experience of the not-for-profit sector.
Finance Administrator Graduate Opportunity Warrington 26,000- 28,000 DOE Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-3:30pm An established manufacturing and engineering business in Warrington is looking for a Finance Administrator to join its growing team. This is an exciting opportunity for someone at the start of their finance career who is keen to learn, develop and build their experience within a successful and supportive business. You might be a recent Finance, Accounting, Business or related graduate looking for your first step into industry, or perhaps you already have some finance or administration experience and are looking for a role where you can broaden your skills and take on more responsibility. The business has a long-standing reputation for quality and innovation, working with customers across the UK and internationally. With continued growth, this is a newly created position offering the opportunity to become an important part of the team and grow with the business over the long term. About the role This is a varied role that will give you exposure to a broad range of finance, purchasing, stock, payroll and general business administration.You'll work closely with the Finance and Operations teams, learning how different areas of the business work together and gaining valuable hands-on commercial experience. You'll also be based at the front desk, making you an important first point of contact for visitors and incoming calls. No two days will be exactly the same, making this a great opportunity for someone who enjoys variety and wants to develop a strong understanding of how a busy business operates. What you'll be doing Support the preparation of weekly wage information for 13 employees. Maintain payroll data and assist with reporting. Complete weekly pension file uploads and CIS submissions. Query and amend invoices against purchase orders. Process expenses, charge cards, floats and travel claims. Complete internet banking and BACS transfers. Assist with recharges and fund transfers between jobs. Prepare and distribute wage slips. Raise and process purchase orders, including expense-related orders. Set up new vendors and complete supplier documentation. Maintain inventory transactions using the Visual system. Make stock adjustments, book in stock and check availability. Enter label ticket data to record hours and allocate time to jobs. Open new jobs and maintain accurate project records. Manage incoming calls, emails, post and deliveries. Welcome visitors and maintain a professional reception area. Support employee onboarding, including contracts and starter documentation. Maintain and update Excel spreadsheets. Provide general administrative support to the wider team. Assist with ad hoc projects and tasks as required. This role would suit someone who is: A recent Finance, Accounting, Business or related graduate looking to start their career. Or someone with previous finance/administration experience who wants to develop their career further. Numerate, analytical and comfortable working with figures. Highly organised with excellent attention to detail. Confident using Microsoft Excel and Word. A clear and confident communicator. Proactive and willing to get involved across different areas of the business. Keen to learn new systems, processes and skills. Looking for a long-term opportunity where they can develop and progress. You'll be joining a friendly and established business where you'll have the opportunity to gain exposure to different areas of finance and operations, develop your commercial understanding and take on increasing responsibility as your experience grows. What's on offer? Two annual profit-share bonuses following successful completion of the 6-month probationary period 3% pension contribution 20 days annual leave plus bank holidays Staff social events Flexible working options Laptop and phone provided This is a fantastic opportunity to gain genuine hands-on experience across finance and operations, with the support and exposure needed to take the next step in your career. BBBH37266
Oct 07, 2026
Full time
Finance Administrator Graduate Opportunity Warrington 26,000- 28,000 DOE Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-3:30pm An established manufacturing and engineering business in Warrington is looking for a Finance Administrator to join its growing team. This is an exciting opportunity for someone at the start of their finance career who is keen to learn, develop and build their experience within a successful and supportive business. You might be a recent Finance, Accounting, Business or related graduate looking for your first step into industry, or perhaps you already have some finance or administration experience and are looking for a role where you can broaden your skills and take on more responsibility. The business has a long-standing reputation for quality and innovation, working with customers across the UK and internationally. With continued growth, this is a newly created position offering the opportunity to become an important part of the team and grow with the business over the long term. About the role This is a varied role that will give you exposure to a broad range of finance, purchasing, stock, payroll and general business administration.You'll work closely with the Finance and Operations teams, learning how different areas of the business work together and gaining valuable hands-on commercial experience. You'll also be based at the front desk, making you an important first point of contact for visitors and incoming calls. No two days will be exactly the same, making this a great opportunity for someone who enjoys variety and wants to develop a strong understanding of how a busy business operates. What you'll be doing Support the preparation of weekly wage information for 13 employees. Maintain payroll data and assist with reporting. Complete weekly pension file uploads and CIS submissions. Query and amend invoices against purchase orders. Process expenses, charge cards, floats and travel claims. Complete internet banking and BACS transfers. Assist with recharges and fund transfers between jobs. Prepare and distribute wage slips. Raise and process purchase orders, including expense-related orders. Set up new vendors and complete supplier documentation. Maintain inventory transactions using the Visual system. Make stock adjustments, book in stock and check availability. Enter label ticket data to record hours and allocate time to jobs. Open new jobs and maintain accurate project records. Manage incoming calls, emails, post and deliveries. Welcome visitors and maintain a professional reception area. Support employee onboarding, including contracts and starter documentation. Maintain and update Excel spreadsheets. Provide general administrative support to the wider team. Assist with ad hoc projects and tasks as required. This role would suit someone who is: A recent Finance, Accounting, Business or related graduate looking to start their career. Or someone with previous finance/administration experience who wants to develop their career further. Numerate, analytical and comfortable working with figures. Highly organised with excellent attention to detail. Confident using Microsoft Excel and Word. A clear and confident communicator. Proactive and willing to get involved across different areas of the business. Keen to learn new systems, processes and skills. Looking for a long-term opportunity where they can develop and progress. You'll be joining a friendly and established business where you'll have the opportunity to gain exposure to different areas of finance and operations, develop your commercial understanding and take on increasing responsibility as your experience grows. What's on offer? Two annual profit-share bonuses following successful completion of the 6-month probationary period 3% pension contribution 20 days annual leave plus bank holidays Staff social events Flexible working options Laptop and phone provided This is a fantastic opportunity to gain genuine hands-on experience across finance and operations, with the support and exposure needed to take the next step in your career. BBBH37266
We are currently recruiting for a Sales Administrator to provide organised, accurate and responsive administrative support to our clients Sales team. This is a hands-on support role, helping to manage customer enquiries, process sales documentation, update CRM records, coordinate orders and keep communication flowing between Account Managers, customers, suppliers and internal teams. The role would suit someone who enjoys keeping processes on track, has strong attention to detail and takes pride in providing excellent administrative and customer service support. KEY RESPONSIBILITIES Sales team support: Provide daily administrative support to the Sales team, including diary coordination, document preparation, enquiry tracking, follow-up reminders and general office support. Quotations and documentation: Check quote Jotform documentation for accuracy before sending to Commercial team for processing, and liaise with colleagues to ensure information is complete. CRM and database management: Monitor CRM records, customer details, sales activities and opportunity information accurate and up to date, supporting reliable reporting and smooth handovers. Customer service coordination: Act as a helpful first point of contact for routine customer and internal sales queries, ensuring requests are logged, followed up and directed to the right person where needed. Sales reporting and administration: Support the preparation of sales reports, pipeline updates, meeting notes, customer correspondence and other administrative tasks that help the Sales team work efficiently. Required Skills Administrative background: Previous experience in a sales administration, office administration, customer service or sales support role, ideally in a busy commercial environment desired Accuracy and organisation: Strong attention to detail, good time management and the ability to prioritise competing tasks while maintaining accurate records and documentation. Systems and communication skills: Confident using Microsoft Office, particularly Excel and Outlook, with experience of CRM or order processing systems preferred. A professional telephone manner and clear written communication skills are essential. Objectives and Impact The main purpose of the Sales Administrator is to keep the sales administration process organised, accurate and responsive. By maintaining clear records, supporting order processing and coordinating customer communication, this role helps the Sales team deliver a professional, efficient and consistent service to customers. ABOUT YOU Experience in sales administration, customer service, office administration or sales support desired. • Highly organised, able to manage multiple tasks, track actions and follow through on deadlines. Accurate and detail focused, with confidence handling quotations, customer records, sales documents and spreadsheets. Confident answering queries professionally by phone and email, and comfortable supporting both customers and internal colleagues. Good working knowledge of Microsoft Excel, Word and Outlook; CRM experience would be an advantage. Proactive, helpful and reliable, with a willingness to support the wider team wherever needed. Experience in healthcare, medical equipment or a technical sales environment would be useful but is not essential. You could also be a recent graduate looking to start your career in Sales BENEFITS 25 days annual leave Private Health Insurance Group life Assurance Pension Annual pay review Rewards Platform Employee Assistance Programme Free onsite parking
Oct 07, 2026
Full time
We are currently recruiting for a Sales Administrator to provide organised, accurate and responsive administrative support to our clients Sales team. This is a hands-on support role, helping to manage customer enquiries, process sales documentation, update CRM records, coordinate orders and keep communication flowing between Account Managers, customers, suppliers and internal teams. The role would suit someone who enjoys keeping processes on track, has strong attention to detail and takes pride in providing excellent administrative and customer service support. KEY RESPONSIBILITIES Sales team support: Provide daily administrative support to the Sales team, including diary coordination, document preparation, enquiry tracking, follow-up reminders and general office support. Quotations and documentation: Check quote Jotform documentation for accuracy before sending to Commercial team for processing, and liaise with colleagues to ensure information is complete. CRM and database management: Monitor CRM records, customer details, sales activities and opportunity information accurate and up to date, supporting reliable reporting and smooth handovers. Customer service coordination: Act as a helpful first point of contact for routine customer and internal sales queries, ensuring requests are logged, followed up and directed to the right person where needed. Sales reporting and administration: Support the preparation of sales reports, pipeline updates, meeting notes, customer correspondence and other administrative tasks that help the Sales team work efficiently. Required Skills Administrative background: Previous experience in a sales administration, office administration, customer service or sales support role, ideally in a busy commercial environment desired Accuracy and organisation: Strong attention to detail, good time management and the ability to prioritise competing tasks while maintaining accurate records and documentation. Systems and communication skills: Confident using Microsoft Office, particularly Excel and Outlook, with experience of CRM or order processing systems preferred. A professional telephone manner and clear written communication skills are essential. Objectives and Impact The main purpose of the Sales Administrator is to keep the sales administration process organised, accurate and responsive. By maintaining clear records, supporting order processing and coordinating customer communication, this role helps the Sales team deliver a professional, efficient and consistent service to customers. ABOUT YOU Experience in sales administration, customer service, office administration or sales support desired. • Highly organised, able to manage multiple tasks, track actions and follow through on deadlines. Accurate and detail focused, with confidence handling quotations, customer records, sales documents and spreadsheets. Confident answering queries professionally by phone and email, and comfortable supporting both customers and internal colleagues. Good working knowledge of Microsoft Excel, Word and Outlook; CRM experience would be an advantage. Proactive, helpful and reliable, with a willingness to support the wider team wherever needed. Experience in healthcare, medical equipment or a technical sales environment would be useful but is not essential. You could also be a recent graduate looking to start your career in Sales BENEFITS 25 days annual leave Private Health Insurance Group life Assurance Pension Annual pay review Rewards Platform Employee Assistance Programme Free onsite parking
27 Goswell Rd., Barbican, London EC1M 7AN About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements. We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. About the role You will work in one of our cross-functional, empowered engineering teams. Each team owns its part of the product and makes decisions jointly, alongside Product, Sales and other customer advocates. You won't just build what someone else specifies; you will create new solutions to difficult problems and help take the platform to the next level. As a Senior Engineer, you will be a subject matter expert across multiple areas of the platform, involved in cross-team technical design, and independently responsible for the full lifecycle of the projects you deliver. At this level we expect your impact to reach beyond your own work: lifting your immediate team, and raising the bar across engineering as a whole through technical leadership, reviews and mentoring. We also want you to help shape how we build. AI is already core to our product, and it is changing how we engineer software just as fast. We want someone with the curiosity and judgement to help us adopt it well, across how the whole team designs, builds, tests and ships. Working with AI at Duco We see AI as a genuine lever for how good teams build software, not a gimmick. We have made a strong start, with much more to build. A growing part of that is harness engineering: designing the environments, constraints and feedback loops that let AI coding agents work reliably at scale, so engineers shift from writing every line to designing the systems that govern how agents write code. It is a chance to apply what you know and keep learning as we build the future. In this role you will: Use AI tools effectively in your own work, from writing and reviewing code to debugging and documentation. Help shape our pipelines and harness: guides, validation loops, test generation, CI/CD and quality gates that make AI-assisted work reliable for the whole team. Bring ideas, and a healthy scepticism for hype, on where AI adds real value and where it does not. Champion safe, responsible use that respects code quality, security, data handling and our engineering standards. You need not have done all of this before. Curiosity, judgement and a few real examples will go a long way. What you will be working on Deliver features into the core product, across all areas of the technology stack Own the full lifecycle of your work: design, development, deployment and ongoing support Lead spikes and technical design for work that spans more than one team or domain Code review your peers' contributions and give clear, constructive feedback Tackle gnarly data manipulation and scaling problems with a team of very bright peopleMentor engineers and lift capability across the wider engineering function, including in how we use AI The Requirements Experience delivering and supporting resilient software that scales, in a multi-language, multi-technology stack Deep experience with Java or another statically-typed language, and familiarity with a web framework (Spring Boot or Ruby on Rails) Strong skills in automated testing (unit, end-to-end, performance, stress) and a high bar for quality Working knowledge of SQL and relational database concepts at scale, including performance optimisation Technical or team leadership experience, with practical experience of service-oriented architectures and container-based deployment (e.g. Kubernetes, Helm) A genuine interest in using AI to improve software engineering, with ideas (and ideally hands-on experience) for applying it individually and across a team's pipeline Beneficial Aptitude with CI/CD pipelines (GitLab preferred) and cloud computing, preferably AWS Experience with harness engineering or integrating AI / LLM-based tooling into a workflow or CI/CD pipeline, or with AI-assisted code review, test generation or developer productivity tooling Experience of architectural migration (e.g. service extraction or refactoring) and feeding observability or metrics systemsExperience delivering and supporting resilient software that scales, in a multi-language, multi-technology stack The Reward Package Private Medical Insurance and Healthcare Cash back Plan 4 salary life assurance Unlimited annual holiday, because we trust our people to manage their own time off Enhanced family leave Employee Assistance Programme Cycle to Work and Tech Scheme 4 Volunteering days off Flexible working policy (2 days per week in office) Opportunity to work abroad for up to 6 weeks per year Personal learning and development opportunities Referral bonus if we hire someone great who you've recommended to us Spot Rewards Employee of the Month and Employee of the Year awards Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at . Include your contact information, the role you're applying for, and how we can accommodate you. During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic
Oct 06, 2026
Full time
27 Goswell Rd., Barbican, London EC1M 7AN About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements. We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. About the role You will work in one of our cross-functional, empowered engineering teams. Each team owns its part of the product and makes decisions jointly, alongside Product, Sales and other customer advocates. You won't just build what someone else specifies; you will create new solutions to difficult problems and help take the platform to the next level. As a Senior Engineer, you will be a subject matter expert across multiple areas of the platform, involved in cross-team technical design, and independently responsible for the full lifecycle of the projects you deliver. At this level we expect your impact to reach beyond your own work: lifting your immediate team, and raising the bar across engineering as a whole through technical leadership, reviews and mentoring. We also want you to help shape how we build. AI is already core to our product, and it is changing how we engineer software just as fast. We want someone with the curiosity and judgement to help us adopt it well, across how the whole team designs, builds, tests and ships. Working with AI at Duco We see AI as a genuine lever for how good teams build software, not a gimmick. We have made a strong start, with much more to build. A growing part of that is harness engineering: designing the environments, constraints and feedback loops that let AI coding agents work reliably at scale, so engineers shift from writing every line to designing the systems that govern how agents write code. It is a chance to apply what you know and keep learning as we build the future. In this role you will: Use AI tools effectively in your own work, from writing and reviewing code to debugging and documentation. Help shape our pipelines and harness: guides, validation loops, test generation, CI/CD and quality gates that make AI-assisted work reliable for the whole team. Bring ideas, and a healthy scepticism for hype, on where AI adds real value and where it does not. Champion safe, responsible use that respects code quality, security, data handling and our engineering standards. You need not have done all of this before. Curiosity, judgement and a few real examples will go a long way. What you will be working on Deliver features into the core product, across all areas of the technology stack Own the full lifecycle of your work: design, development, deployment and ongoing support Lead spikes and technical design for work that spans more than one team or domain Code review your peers' contributions and give clear, constructive feedback Tackle gnarly data manipulation and scaling problems with a team of very bright peopleMentor engineers and lift capability across the wider engineering function, including in how we use AI The Requirements Experience delivering and supporting resilient software that scales, in a multi-language, multi-technology stack Deep experience with Java or another statically-typed language, and familiarity with a web framework (Spring Boot or Ruby on Rails) Strong skills in automated testing (unit, end-to-end, performance, stress) and a high bar for quality Working knowledge of SQL and relational database concepts at scale, including performance optimisation Technical or team leadership experience, with practical experience of service-oriented architectures and container-based deployment (e.g. Kubernetes, Helm) A genuine interest in using AI to improve software engineering, with ideas (and ideally hands-on experience) for applying it individually and across a team's pipeline Beneficial Aptitude with CI/CD pipelines (GitLab preferred) and cloud computing, preferably AWS Experience with harness engineering or integrating AI / LLM-based tooling into a workflow or CI/CD pipeline, or with AI-assisted code review, test generation or developer productivity tooling Experience of architectural migration (e.g. service extraction or refactoring) and feeding observability or metrics systemsExperience delivering and supporting resilient software that scales, in a multi-language, multi-technology stack The Reward Package Private Medical Insurance and Healthcare Cash back Plan 4 salary life assurance Unlimited annual holiday, because we trust our people to manage their own time off Enhanced family leave Employee Assistance Programme Cycle to Work and Tech Scheme 4 Volunteering days off Flexible working policy (2 days per week in office) Opportunity to work abroad for up to 6 weeks per year Personal learning and development opportunities Referral bonus if we hire someone great who you've recommended to us Spot Rewards Employee of the Month and Employee of the Year awards Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at . Include your contact information, the role you're applying for, and how we can accommodate you. During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic
Randstad Sourceright in Manchester is seeking a proactive Contracts Administrator to support key project initiatives. You will process and administer all service contract orders, renewals and terminations, and raise quotations to meet customer needs. Contribute to commercial administration tasks, manage invoice queries, and maintain accurate contract records. You will handle customer communications via phone and email and keep contract data clean across systems, in a 12-month, on-site role.
Oct 06, 2026
Full time
Randstad Sourceright in Manchester is seeking a proactive Contracts Administrator to support key project initiatives. You will process and administer all service contract orders, renewals and terminations, and raise quotations to meet customer needs. Contribute to commercial administration tasks, manage invoice queries, and maintain accurate contract records. You will handle customer communications via phone and email and keep contract data clean across systems, in a 12-month, on-site role.
We believe that this is a very special place and we are delighted to have been ranked in the UK's Best Workplaces awards. Working at Belron International Limited means collaborating with intelligent, driven associates to solve people's problems with real care. We know this will be the best place you'll ever work. Role: Senior Supply Chain Technical Analyst (Köerber, Gains, Oracle) Purpose of Role Reporting to the Supply Chain Platform Manager, the role is accountable for sup porting the Koerber (for Warehouse Management), GAINS (Inventory Management System), and Oracle Transport Management System. Managing the Supply Chain Tech Support Analysts, in tasks, objectives and succession planning. These platforms are operating against a global template, initially this will be in European countries. Responsible for minimising the risk associated with changes and ensuring that they are implemented and aligned to existing business process designs and that User Acceptance Testing has been completed. Responsible for understanding how both platforms enable the business processes and outcomes that the Belron business require to enable the supply chain to meet expected demand. Ensuring the value of processes are improved in a risk free way and deliver real benefits to the business. Acting as a technical gatekeeper ensuring that changes do not adversely impact the use of the either platform. Working in conjunction with the Supply Chain Design Authority for Koerber and Gains platform to assess the implications of the platforms roadmaps. The role will be Accountable for: Managing the Supply Chain System Administrators workload, skills and growth, in order to plan out succession Establishing standards for administering the platforms and governing them against expected outcomes Performing configuration and administrative changes within the scope of the role - Manage day-to-day administration, troubleshooting, and platform performance monitoring Assessing all proposed changes to the both platforms and ensuring that the changes follow the relevant change process A clear assessment of how the change may impact business processes and what the risk of the change is. Providing technical expertise and input to the Design CoE when assessing changes Assessing changes and identifying standard changes candidates Attend Services CAB meetings as required to provide input on supply chain changes Impact assess all non standard changes, providing feedback on regression as well as design quality Support release manager in assessing risks around changes to be applied to the production environment As a member of the Global Technology group must be able to effectively communicate with senior members of the Supplier organisation, the Belron Business community as well as the IT organisation. Responsibilities Actively support the general Change and Release management processes through provision of expertise in the application and the Belron business processes Assess changes as required and provide feedback on change documents and to governance forums Engage with process owners to facilitate understanding of technical changes in terms that allow them to provide feedback and approval as required Using their expertise work with the change and release manager propose additions to the list of standard changes for the both platforms To QA solutions prior to their delivery to production To interact with projects in order that they understand how the application is configured and managed in order that they can comply with the required ways of working and are able to deliver effectively avoiding risks Day-to-day administration and troubleshooting business and operational issues associated with the platforms, capturing appropriate data to escalation to the support partners Platform environment management Simple to moderate report changes in, such as modifying existing reports with additional search criteria or adding new search field elements and creating new report pages for single tables or multiple tables using simple joins. After go-live act as the single point of contact at the top of the Issue Escalation / Resolution providing supporting data if issues are escalated to support partners Provide guidance on a limited basis to support partner when they are supporting or developing the platforms Platform data administration: including new users, menus, location, pick and put-away sequences, zone date. SQL performance monitoring, index tuning and query changes. Proactive performance monitoring of the platform Print engine configuration (Bartender). Skills & Experiences Required Experience: 6 Years+ IT Development and or Configuration experience with recent experience in a large international organisation Strategic: Experience in Warehouse Management Inventory Management Systems Strategic: Experience in Supply Chain operations from an IT perspective Ability to engage, build relationships with and influence senior leadership and key business stakeholders. Possesses good communication skills, with the ability to engage audiences at all levels Ability to explain complex technical solutions in a way that business users can understand An understanding of IT General Controls and how these apply across the IT landscape and the processes in use to support the back office applications Expert People management, task and succession Köerber and GAINS Supply chain operations System configuration and administration good practices Change Management Release Management IT Risks and Compliance Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level Highly Resilient Strong self motivation, ability to work independently when required Bias for action Advanced Advanced SQL skillset Facilitation skills Networking (across multiple functions, business units, external stakeholders) Ability to positively resolve conflicts Relevant industry understanding / experience in Supply Chain management Understanding of IT methodologies Ability to speak and write in English Language is required - This exciting role comes a very competitive salary and an extensive benefits package. Operating leading brands in 40 countries across 6 continents, and home to 29,000 employees who serve millions of customers annually, Belron International Limited is the world's leading vehicle glass repair, replacement and recalibration provider. Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people's problems with real care. Based in Egham, Surrey, United Kingdom, Belron provides global support and shares best practices amongst all businesses in our group. We focus on building strong brands in the countries we operate in. Our key brands (who you're likely familiar with) include: Apple Auto Glass, Autoglass , Broco Glass, Carglass , Duro vitres d'autos, Hurtigruta , Laddaw , Laser , Lebeau , O'Brien , Origlass , Safelite , Smith&Smith , Speedy Glass , and Vanfax
Oct 06, 2026
Full time
We believe that this is a very special place and we are delighted to have been ranked in the UK's Best Workplaces awards. Working at Belron International Limited means collaborating with intelligent, driven associates to solve people's problems with real care. We know this will be the best place you'll ever work. Role: Senior Supply Chain Technical Analyst (Köerber, Gains, Oracle) Purpose of Role Reporting to the Supply Chain Platform Manager, the role is accountable for sup porting the Koerber (for Warehouse Management), GAINS (Inventory Management System), and Oracle Transport Management System. Managing the Supply Chain Tech Support Analysts, in tasks, objectives and succession planning. These platforms are operating against a global template, initially this will be in European countries. Responsible for minimising the risk associated with changes and ensuring that they are implemented and aligned to existing business process designs and that User Acceptance Testing has been completed. Responsible for understanding how both platforms enable the business processes and outcomes that the Belron business require to enable the supply chain to meet expected demand. Ensuring the value of processes are improved in a risk free way and deliver real benefits to the business. Acting as a technical gatekeeper ensuring that changes do not adversely impact the use of the either platform. Working in conjunction with the Supply Chain Design Authority for Koerber and Gains platform to assess the implications of the platforms roadmaps. The role will be Accountable for: Managing the Supply Chain System Administrators workload, skills and growth, in order to plan out succession Establishing standards for administering the platforms and governing them against expected outcomes Performing configuration and administrative changes within the scope of the role - Manage day-to-day administration, troubleshooting, and platform performance monitoring Assessing all proposed changes to the both platforms and ensuring that the changes follow the relevant change process A clear assessment of how the change may impact business processes and what the risk of the change is. Providing technical expertise and input to the Design CoE when assessing changes Assessing changes and identifying standard changes candidates Attend Services CAB meetings as required to provide input on supply chain changes Impact assess all non standard changes, providing feedback on regression as well as design quality Support release manager in assessing risks around changes to be applied to the production environment As a member of the Global Technology group must be able to effectively communicate with senior members of the Supplier organisation, the Belron Business community as well as the IT organisation. Responsibilities Actively support the general Change and Release management processes through provision of expertise in the application and the Belron business processes Assess changes as required and provide feedback on change documents and to governance forums Engage with process owners to facilitate understanding of technical changes in terms that allow them to provide feedback and approval as required Using their expertise work with the change and release manager propose additions to the list of standard changes for the both platforms To QA solutions prior to their delivery to production To interact with projects in order that they understand how the application is configured and managed in order that they can comply with the required ways of working and are able to deliver effectively avoiding risks Day-to-day administration and troubleshooting business and operational issues associated with the platforms, capturing appropriate data to escalation to the support partners Platform environment management Simple to moderate report changes in, such as modifying existing reports with additional search criteria or adding new search field elements and creating new report pages for single tables or multiple tables using simple joins. After go-live act as the single point of contact at the top of the Issue Escalation / Resolution providing supporting data if issues are escalated to support partners Provide guidance on a limited basis to support partner when they are supporting or developing the platforms Platform data administration: including new users, menus, location, pick and put-away sequences, zone date. SQL performance monitoring, index tuning and query changes. Proactive performance monitoring of the platform Print engine configuration (Bartender). Skills & Experiences Required Experience: 6 Years+ IT Development and or Configuration experience with recent experience in a large international organisation Strategic: Experience in Warehouse Management Inventory Management Systems Strategic: Experience in Supply Chain operations from an IT perspective Ability to engage, build relationships with and influence senior leadership and key business stakeholders. Possesses good communication skills, with the ability to engage audiences at all levels Ability to explain complex technical solutions in a way that business users can understand An understanding of IT General Controls and how these apply across the IT landscape and the processes in use to support the back office applications Expert People management, task and succession Köerber and GAINS Supply chain operations System configuration and administration good practices Change Management Release Management IT Risks and Compliance Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level Highly Resilient Strong self motivation, ability to work independently when required Bias for action Advanced Advanced SQL skillset Facilitation skills Networking (across multiple functions, business units, external stakeholders) Ability to positively resolve conflicts Relevant industry understanding / experience in Supply Chain management Understanding of IT methodologies Ability to speak and write in English Language is required - This exciting role comes a very competitive salary and an extensive benefits package. Operating leading brands in 40 countries across 6 continents, and home to 29,000 employees who serve millions of customers annually, Belron International Limited is the world's leading vehicle glass repair, replacement and recalibration provider. Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people's problems with real care. Based in Egham, Surrey, United Kingdom, Belron provides global support and shares best practices amongst all businesses in our group. We focus on building strong brands in the countries we operate in. Our key brands (who you're likely familiar with) include: Apple Auto Glass, Autoglass , Broco Glass, Carglass , Duro vitres d'autos, Hurtigruta , Laddaw , Laser , Lebeau , O'Brien , Origlass , Safelite , Smith&Smith , Speedy Glass , and Vanfax
IT Support Engineer / Service Desk Analyst Join a supportive IT service environment where you'll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days' paid holiday plus UK public bank holidays and flexible working hours. This job is officially known within the organisation as a Local Systems Administrator SALARY: £33,227 per annum + Benefits LOCATION: Birkenhead, Merseyside, North West England (100% office based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Full-Time; flexible start, finish and break times to suit operational requirements and individual need; JOB OVERVIEW This is an excellent opportunity for an IT Support Engineer / Service Desk Analyst to deliver hands-on technical support that keeps colleagues connected, productive and secure. The IT Support Engineer / Service Desk Analyst will provide 1st/2nd line support, manage incidents and work queues, maintain accurate IT asset records and support smooth service transitions. Working across hardware, software, infrastructure and local IT projects, the IT Support Engineer / Service Desk Analyst will collaborate with stakeholders, suppliers and colleagues while supporting other sites when required. DUTIES Your duties as the IT Support Engineer / Service Desk Analyst include: Incident and Request Management: Resolve local infrastructure incidents and assigned support requests, escalating appropriately and working to Incident Management, ISO20000 and service management processes Technical Support: Diagnose and resolve issues affecting local systems, applications, infrastructure and end-user services Asset and Documentation Control: Maintain accurate IT asset databases, technical documentation, problem records, change records and management information Hardware and Software Administration: Install, configure and administer hardware and application software components Stakeholder and Supplier Liaison: Work with stakeholders, software vendors, third parties and partners to support change and problem resolution Projects and Service Transition: Provide technical advice for local IT projects and help new services transition effectively into business-as-usual support Office and Cross-Site Support: Assist with IT equipment relocations and provide remote or on-site support to other offices, including regular travel that may require overnight stays CANDIDATE REQUIREMENTS ITIL Service Management Foundation accreditation or willingness to study Knowledge and experience of working in an IT environment and IT incident management Experience dealing with Windows-related incidents in a business environment Knowledge of IT infrastructure, end-user IT services and the technology that underpins them Ability to deliver excellent customer support through a Service Management Framework Ability to collaborate across multiple functions when new processes or procedures are introduced Able to undertake physical activity associated with moving IT equipment Successful candidates must undergo a basic (or equivalent) criminal record check BENEFITS Civil Service Defined Benefit Pension with a 28.97% employer contribution 28.5 days' paid holiday plus UK public bank holidays Flexible working hours enabling variation of start, finish and break times subject to operational requirements and individual need Enhanced maternity, paternity and adoption leave Support with accreditation to professional bodies Learning and development opportunities Discounts at a wide range of high-street and online retailers Up to three paid volunteering days Access to a sports and social club Two-times death in service benefit The post will require a Security (SC) Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15157 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Oct 06, 2026
Full time
IT Support Engineer / Service Desk Analyst Join a supportive IT service environment where you'll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days' paid holiday plus UK public bank holidays and flexible working hours. This job is officially known within the organisation as a Local Systems Administrator SALARY: £33,227 per annum + Benefits LOCATION: Birkenhead, Merseyside, North West England (100% office based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Full-Time; flexible start, finish and break times to suit operational requirements and individual need; JOB OVERVIEW This is an excellent opportunity for an IT Support Engineer / Service Desk Analyst to deliver hands-on technical support that keeps colleagues connected, productive and secure. The IT Support Engineer / Service Desk Analyst will provide 1st/2nd line support, manage incidents and work queues, maintain accurate IT asset records and support smooth service transitions. Working across hardware, software, infrastructure and local IT projects, the IT Support Engineer / Service Desk Analyst will collaborate with stakeholders, suppliers and colleagues while supporting other sites when required. DUTIES Your duties as the IT Support Engineer / Service Desk Analyst include: Incident and Request Management: Resolve local infrastructure incidents and assigned support requests, escalating appropriately and working to Incident Management, ISO20000 and service management processes Technical Support: Diagnose and resolve issues affecting local systems, applications, infrastructure and end-user services Asset and Documentation Control: Maintain accurate IT asset databases, technical documentation, problem records, change records and management information Hardware and Software Administration: Install, configure and administer hardware and application software components Stakeholder and Supplier Liaison: Work with stakeholders, software vendors, third parties and partners to support change and problem resolution Projects and Service Transition: Provide technical advice for local IT projects and help new services transition effectively into business-as-usual support Office and Cross-Site Support: Assist with IT equipment relocations and provide remote or on-site support to other offices, including regular travel that may require overnight stays CANDIDATE REQUIREMENTS ITIL Service Management Foundation accreditation or willingness to study Knowledge and experience of working in an IT environment and IT incident management Experience dealing with Windows-related incidents in a business environment Knowledge of IT infrastructure, end-user IT services and the technology that underpins them Ability to deliver excellent customer support through a Service Management Framework Ability to collaborate across multiple functions when new processes or procedures are introduced Able to undertake physical activity associated with moving IT equipment Successful candidates must undergo a basic (or equivalent) criminal record check BENEFITS Civil Service Defined Benefit Pension with a 28.97% employer contribution 28.5 days' paid holiday plus UK public bank holidays Flexible working hours enabling variation of start, finish and break times subject to operational requirements and individual need Enhanced maternity, paternity and adoption leave Support with accreditation to professional bodies Learning and development opportunities Discounts at a wide range of high-street and online retailers Up to three paid volunteering days Access to a sports and social club Two-times death in service benefit The post will require a Security (SC) Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15157 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
A Little Bit About Us Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. Life at Pion Where People Thrive At Pion, we're driven by big ideas and bold thinkers. Our purpose is clear We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We're here to break down barriers and build a space where everyone can grow, learn, and thrive-because affordability starts with empowered people. Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at . As a result of our incredible success and growth, we are looking for a Salesforce & GTM Systems Architect to join us. Responsibilities Own Salesforce day to day and lead how it develops as Pion grows - configuration, custom objects, fields, validation rules, flows and approval processes. Design, build and maintain Salesforce solutions, from complex flows and screen flows to custom objects, reports, dashboards and third party integrations, solving our most significant commercial problems. Configure and adapt Salesforce and our wider go to market stack to support how Sales, Customer Success, Marketing, Data and Finance actually work. Lead complex cross functional initiatives end to end, from technical scoping through build. Follow development lifecycle best practice, releasing from sandbox to production on a regular schedule. Four or more years hands on Salesforce admin experience with commercial impact you can point to, and Salesforce Certified Administrator or equivalent proven experience. Expert in Flow Builder, and strong across validation rules, approval processes, assignment rules, custom objects, fields, formulas, page layouts, record types, reports and dashboards. Confident across the core Sales Cloud objects: Leads, Accounts, Opportunities, Campaigns and Cases. You've led complex cross functional builds end to end, from scoping through build - not just config tweaks - including integrations you've built and maintained yourself. Strong data discipline: import, export, dedup, a real governance framework, and reporting built around pipeline, conversion and forecasting. Commercially minded, proactive and autonomous. You prioritise on impact rather than who asked loudest, work back from the business outcome, and communicate clearly with stakeholders across Sales, CS, Finance and Data. Life at Pion. Let's take a look at a few things that make Pion an amazing place to work Competitive salary. 30 days annual leave, plus bank holidays. Accredited 'Great Place To Work' company in three categories. Commitment to personal development and career growth, coaching workshops and progression plans. Remote-first working environment. This means you're not obligated to come into the office, you can choose the environment you think you excel best in. Flexible working hours (start between 8-10am and finish between 4 : 30pm-6 : 30pm Work from abroad up to 180 days a year (subject to approval) Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more £200 work from home set up allowance to put towards your at home working space. Want to know more? Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion's' use of your personal information.
Oct 06, 2026
Full time
A Little Bit About Us Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. Life at Pion Where People Thrive At Pion, we're driven by big ideas and bold thinkers. Our purpose is clear We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We're here to break down barriers and build a space where everyone can grow, learn, and thrive-because affordability starts with empowered people. Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at . As a result of our incredible success and growth, we are looking for a Salesforce & GTM Systems Architect to join us. Responsibilities Own Salesforce day to day and lead how it develops as Pion grows - configuration, custom objects, fields, validation rules, flows and approval processes. Design, build and maintain Salesforce solutions, from complex flows and screen flows to custom objects, reports, dashboards and third party integrations, solving our most significant commercial problems. Configure and adapt Salesforce and our wider go to market stack to support how Sales, Customer Success, Marketing, Data and Finance actually work. Lead complex cross functional initiatives end to end, from technical scoping through build. Follow development lifecycle best practice, releasing from sandbox to production on a regular schedule. Four or more years hands on Salesforce admin experience with commercial impact you can point to, and Salesforce Certified Administrator or equivalent proven experience. Expert in Flow Builder, and strong across validation rules, approval processes, assignment rules, custom objects, fields, formulas, page layouts, record types, reports and dashboards. Confident across the core Sales Cloud objects: Leads, Accounts, Opportunities, Campaigns and Cases. You've led complex cross functional builds end to end, from scoping through build - not just config tweaks - including integrations you've built and maintained yourself. Strong data discipline: import, export, dedup, a real governance framework, and reporting built around pipeline, conversion and forecasting. Commercially minded, proactive and autonomous. You prioritise on impact rather than who asked loudest, work back from the business outcome, and communicate clearly with stakeholders across Sales, CS, Finance and Data. Life at Pion. Let's take a look at a few things that make Pion an amazing place to work Competitive salary. 30 days annual leave, plus bank holidays. Accredited 'Great Place To Work' company in three categories. Commitment to personal development and career growth, coaching workshops and progression plans. Remote-first working environment. This means you're not obligated to come into the office, you can choose the environment you think you excel best in. Flexible working hours (start between 8-10am and finish between 4 : 30pm-6 : 30pm Work from abroad up to 180 days a year (subject to approval) Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more £200 work from home set up allowance to put towards your at home working space. Want to know more? Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion's' use of your personal information.
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer A hybrid in office schedule for qualifying employees Flexible time off policy 401K Company match (up to 4% - dollar for dollar) Professional development, training, and tuition reimbursement programs Excellent medical, dental, vision, and life insurance policy options Opportunities for career advancement with an industry leading company! We are seeking an experienced Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads - Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications. This role serves as a strategic partner between business stakeholders and IT, leading the design, planning,deliveryand optimization of solutions. The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, SolutionsArchitectsand Developers. Responsibilities Salesforce Strategy & Leadership: Define CRM strategy, roadmap, and alignment with enterprise priorities. Demand & Workstream Leadership: Manage intake, backlog, prioritization, and delivery of enhancements. Stakeholder Engagement: Serve as liaisonbetween business and IT; lead discovery sessions,requirements gathering and solution design. Project / Enhancement Management and Execution Lead implementation activities through all phases of the project lifecycle. Support project planning, scope definition, timelines, resource coordination, and delivery management. Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence. Identifyproject risks, dependencies, and mitigation strategies to ensure successful project outcomes. Testing & QA: Ensure quality through testing, UAT, and release. Change Management: Drive user adoption through training, communication, and support. Leadership& Communication Serve as the primary interface between business stakeholders and IT, acting as the trusted advisor for all capabilities, strategy, and delivery. Establish and maintainstrong relationships with business leadership and key. Lead stakeholder engagement across all levels of the organization,facilitatingalignment on business needs, priorities, and expected outcomes. Actively manage stakeholder expectations through clear communication of scope, timelines, risks, and trade-offs, ensuring alignment between business goals and system capabilities. Lead prioritization and backlog management in partnership with business stakeholders, aligning demand with strategic objectivesand team capacity. Serve as the voice of the business within IT, ensuring solutions are aligned to real businessneeds, standardized processes, and best practices. Facilitate decision-making by presenting options, recommendations, and impactsto stakeholders, enabling informed business and technology decisions. Products, Pricing and Sales Operations Processes Partner with Sales and Sales Operations teams to define and standardize end-to-end sales processes (lead-to-opportunity, opportunity-to-quote, quote-to-order) within Salesforce. Understand and govern product data models including quotable product creation, product hierarchies, pricing structures, sales agreement pricing, and discounting procedures. Lead the design and on-going support / optimization of Configure, Price, Quote (CPQ)and Revenue Cloud capabilities, including product configuration, pricing rules, discounting logic, and quote generation processes. Establish and maintainpricing frameworks, including price books, contract pricing, and customer specific pricing agreements, ensuring scalability and consistency across regions and business units. Drive system controls around pricing approvals, discount thresholds, and quote validation. Identify and resolve process gaps and inefficiencies in quoting, pricing, and opportunity management (e.g., manual workarounds, inconsistent pricing application, approval bottlenecks). Lead continuous improvement of opportunity and pipeline management processes, including funnel hygiene, forecasting accuracy, and alignment to IBP/S&OP inputs. Team Leadership Team Leadership: Develop and mentor team; establishstandards and best practices. Assign/reassign resources to work on enhancements/projects based on priorities and team capacity. Communicate team issues (HR or project delivery) and work with the Director of Enterprise Business Applications to resolve issues. Conduct annual review cycle of workstream members. Co-Ordinate and track vacation schedules and manage IT support coverage as required. Required Qualifications Bachelor's degree in Information Systems, Business, or related field 10+ years of Salesforce or CRM application experience 2 - 5 years of Sales Operations Experience 5+ years of leadershipand team managementexperience Experienceimplementing andmaintainingthe following; Sales Cloud, Service Cloud, Experience Cloud, Field Service (Revenue Cloud Implementation experience is a major plus) Strong knowledge of integrations and data architecture Experience in enterprise/global environments Strong communicationand stakeholder management skills Preferred Qualifications Sales Operations Experience (Major Plus) StrongProjectManagement(PMPCertification) ERP integration experience (Oracle EBS) Familiarity with ServiceNow for Incident Management Experience managing external partners and global teams Core Competencies Salesforce Leadership CRM Strategy Stakeholder Engagement Process Optimization Data Governance Agile Delivery Team Development Continuous ImprovementMindset
Oct 06, 2026
Full time
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer A hybrid in office schedule for qualifying employees Flexible time off policy 401K Company match (up to 4% - dollar for dollar) Professional development, training, and tuition reimbursement programs Excellent medical, dental, vision, and life insurance policy options Opportunities for career advancement with an industry leading company! We are seeking an experienced Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads - Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications. This role serves as a strategic partner between business stakeholders and IT, leading the design, planning,deliveryand optimization of solutions. The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, SolutionsArchitectsand Developers. Responsibilities Salesforce Strategy & Leadership: Define CRM strategy, roadmap, and alignment with enterprise priorities. Demand & Workstream Leadership: Manage intake, backlog, prioritization, and delivery of enhancements. Stakeholder Engagement: Serve as liaisonbetween business and IT; lead discovery sessions,requirements gathering and solution design. Project / Enhancement Management and Execution Lead implementation activities through all phases of the project lifecycle. Support project planning, scope definition, timelines, resource coordination, and delivery management. Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence. Identifyproject risks, dependencies, and mitigation strategies to ensure successful project outcomes. Testing & QA: Ensure quality through testing, UAT, and release. Change Management: Drive user adoption through training, communication, and support. Leadership& Communication Serve as the primary interface between business stakeholders and IT, acting as the trusted advisor for all capabilities, strategy, and delivery. Establish and maintainstrong relationships with business leadership and key. Lead stakeholder engagement across all levels of the organization,facilitatingalignment on business needs, priorities, and expected outcomes. Actively manage stakeholder expectations through clear communication of scope, timelines, risks, and trade-offs, ensuring alignment between business goals and system capabilities. Lead prioritization and backlog management in partnership with business stakeholders, aligning demand with strategic objectivesand team capacity. Serve as the voice of the business within IT, ensuring solutions are aligned to real businessneeds, standardized processes, and best practices. Facilitate decision-making by presenting options, recommendations, and impactsto stakeholders, enabling informed business and technology decisions. Products, Pricing and Sales Operations Processes Partner with Sales and Sales Operations teams to define and standardize end-to-end sales processes (lead-to-opportunity, opportunity-to-quote, quote-to-order) within Salesforce. Understand and govern product data models including quotable product creation, product hierarchies, pricing structures, sales agreement pricing, and discounting procedures. Lead the design and on-going support / optimization of Configure, Price, Quote (CPQ)and Revenue Cloud capabilities, including product configuration, pricing rules, discounting logic, and quote generation processes. Establish and maintainpricing frameworks, including price books, contract pricing, and customer specific pricing agreements, ensuring scalability and consistency across regions and business units. Drive system controls around pricing approvals, discount thresholds, and quote validation. Identify and resolve process gaps and inefficiencies in quoting, pricing, and opportunity management (e.g., manual workarounds, inconsistent pricing application, approval bottlenecks). Lead continuous improvement of opportunity and pipeline management processes, including funnel hygiene, forecasting accuracy, and alignment to IBP/S&OP inputs. Team Leadership Team Leadership: Develop and mentor team; establishstandards and best practices. Assign/reassign resources to work on enhancements/projects based on priorities and team capacity. Communicate team issues (HR or project delivery) and work with the Director of Enterprise Business Applications to resolve issues. Conduct annual review cycle of workstream members. Co-Ordinate and track vacation schedules and manage IT support coverage as required. Required Qualifications Bachelor's degree in Information Systems, Business, or related field 10+ years of Salesforce or CRM application experience 2 - 5 years of Sales Operations Experience 5+ years of leadershipand team managementexperience Experienceimplementing andmaintainingthe following; Sales Cloud, Service Cloud, Experience Cloud, Field Service (Revenue Cloud Implementation experience is a major plus) Strong knowledge of integrations and data architecture Experience in enterprise/global environments Strong communicationand stakeholder management skills Preferred Qualifications Sales Operations Experience (Major Plus) StrongProjectManagement(PMPCertification) ERP integration experience (Oracle EBS) Familiarity with ServiceNow for Incident Management Experience managing external partners and global teams Core Competencies Salesforce Leadership CRM Strategy Stakeholder Engagement Process Optimization Data Governance Agile Delivery Team Development Continuous ImprovementMindset
Salesforce Platform Specialist, AI and Automation Company: Live Nation Department: Global IT, Global Salesforce Team Location: London Reports to: Global Salesforce Team Service Delivery Manager Working Hours: Full-time, 40hrs per week WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (), Heroku, and J2EE (Java 2 Platform, Enterprise Edition), and increasingly, AI-driven tools such as Salesforce Agentforce and Einstein, to automate routine work and enhance the support experience for our users. Responsibility for owning and designing complex solution components, following all stages of the software development life cycle. You will also be expected to provide BAU (business as usual) support to the global business. What It's Like To Work In The Team This role is a core function within our Global IT department and reports to the Global Salesforce Service Delivery Manager. As part of the Global Salesforce Team, the role is responsible for supporting and enhancing the Salesforce platform while working closely with teams across the wider IT organisation. This includes collaboration with teams across IT Business Applications, IT Service Delivery, and IT Enterprise Cloud Systems to deliver reliable, scalable, and secure technology solutions. Alongside this, the role will form close partnerships and collaborate with our global business partners who utilise the Salesforce technology platform to understand current and future business requirements. Another important element of the role is ensuring the Salesforce platform and its associated technologies are maintained in line with best practice methodologies, while adhering to our global LNE (Live Nation Entertainment) data privacy and governance models, audit and compliance policies, and IT and Information Security standards to ensure our systems remain secure, resilient and reliable. This role is responsible for supporting existing Salesforce deployments while developing and enhancing platform capabilities. A key focus will be identifying opportunities to leverage AI, automation and Salesforce Agentforce to improve operational efficiency, reduce manual effort, accelerate support, and enhance the overall experience for our business users. The role will also have a specific focus on transitioning existing operational business processes onto the Salesforce platform, incorporating AI-enabled capabilities where appropriate, without impacting day-to-day business operations. Who You Are Competencies / Skills / Knowledge / Experience 4+ years' experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot), delivering scalable solutions through automation, user management, reporting, declarative development, and Salesforce Flows Salesforce Administrator certification Working knowledge of Salesforce Agentforce, or a demonstrated willingness to build this quickly, including configuring, deploying, and monitoring AI agents on the Salesforce platform Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, and general AI-assisted admin tooling, with genuine interest in applying these day-to-day; this is now a core expectation of the role, not a nice-to-have Able to quickly gain a working knowledge of the team's various software applications, with strong general exposure to Salesforce products Strong troubleshooting ability: quickly recognises system deficiencies and implements effective solutions Business-facing experience: understanding and delivering on enhancement requests while supporting existing functionality Knowledge of security requirements such as single sign-on and data security, and experience using Salesforce data tools (Data Loader, Workbench) Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers) Platform Developer I certification, considered a bonus Behaviours Excellent verbal and written communication; a clear, structured communicator able to organize large amounts of information for leadership decision-making and document issues and solutions clearly Ability to lead and work within an Agile development environment Ability to travel for training, occasional team meetings, and projects (approximately 20% maximum) Ability to think clearly under pressure, adapt to change, and manage time and competing priorities in a fast-paced environment Solid analytical and problem-solving skills, able to identify root causes rather than just symptoms across complex system, process, and data issues Strong business acumen: resourceful, curious, and pragmatic when solving problems, with meticulous attention to detail and commitment to quality Strong customer service skills: able to interface effectively and establish quick credibility with enterprise business leaders Works well independently and within a virtual team environment, taking initiative without waiting to direction Proactive, self-starting attitude with a strong sense of ownership: actively looks for opportunities to automate or AI-enable manual work rather than waiting to be asked, communicates regularly with the user base on system changes (including AI-driven ones), and builds meaningful reports and dashboards for users, management, and leadership What The Role Includes Serve as system administrator for the environments ( 2000 users), handling user account maintenance, reports and dashboards, workflows, and other routine administrative functions Complete regular internal system audits, prepare for upgrades, and complete all required documentation to meet department standards Create and maintain workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration, including coding and testing new and existing programs Create and update data models, custom objects, forms, functions, and workflows to support evolving business requirements Work independently with the user community to define and document development requirements, and develop and apply advanced Salesforce functionality to solve business problems Configure, deploy, and maintain Salesforce Agentforce agents to automate routine business processes, case triage, and first-line support Use AI-assisted tools (e.g. Salesforce Einstein, Agentforce, Copilot, Claude) to speed up knowledge article drafting, case resolution, and reporting, and proactively identify further ways to leverage Salesforce and AI-assisted tools to improve business outcomes and reduce manual effort Identify manual, repetitive admin processes across the team and assess where AI or automation can replace or augment them, keeping up to date with new Salesforce AI and automation features (including Agentforce, Einstein, and Data Cloud) and recommending where they can drive efficiency Train new and existing associates, champion AI-enabled ways of working across the Salesforce Admin team, and help upskill peers on new AI tooling as it's introduced Ensure all systems, including AI tools and the data they access, are kept safe, secure, and compliant Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process . click apply for full job details
Oct 06, 2026
Full time
Salesforce Platform Specialist, AI and Automation Company: Live Nation Department: Global IT, Global Salesforce Team Location: London Reports to: Global Salesforce Team Service Delivery Manager Working Hours: Full-time, 40hrs per week WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (), Heroku, and J2EE (Java 2 Platform, Enterprise Edition), and increasingly, AI-driven tools such as Salesforce Agentforce and Einstein, to automate routine work and enhance the support experience for our users. Responsibility for owning and designing complex solution components, following all stages of the software development life cycle. You will also be expected to provide BAU (business as usual) support to the global business. What It's Like To Work In The Team This role is a core function within our Global IT department and reports to the Global Salesforce Service Delivery Manager. As part of the Global Salesforce Team, the role is responsible for supporting and enhancing the Salesforce platform while working closely with teams across the wider IT organisation. This includes collaboration with teams across IT Business Applications, IT Service Delivery, and IT Enterprise Cloud Systems to deliver reliable, scalable, and secure technology solutions. Alongside this, the role will form close partnerships and collaborate with our global business partners who utilise the Salesforce technology platform to understand current and future business requirements. Another important element of the role is ensuring the Salesforce platform and its associated technologies are maintained in line with best practice methodologies, while adhering to our global LNE (Live Nation Entertainment) data privacy and governance models, audit and compliance policies, and IT and Information Security standards to ensure our systems remain secure, resilient and reliable. This role is responsible for supporting existing Salesforce deployments while developing and enhancing platform capabilities. A key focus will be identifying opportunities to leverage AI, automation and Salesforce Agentforce to improve operational efficiency, reduce manual effort, accelerate support, and enhance the overall experience for our business users. The role will also have a specific focus on transitioning existing operational business processes onto the Salesforce platform, incorporating AI-enabled capabilities where appropriate, without impacting day-to-day business operations. Who You Are Competencies / Skills / Knowledge / Experience 4+ years' experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot), delivering scalable solutions through automation, user management, reporting, declarative development, and Salesforce Flows Salesforce Administrator certification Working knowledge of Salesforce Agentforce, or a demonstrated willingness to build this quickly, including configuring, deploying, and monitoring AI agents on the Salesforce platform Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, and general AI-assisted admin tooling, with genuine interest in applying these day-to-day; this is now a core expectation of the role, not a nice-to-have Able to quickly gain a working knowledge of the team's various software applications, with strong general exposure to Salesforce products Strong troubleshooting ability: quickly recognises system deficiencies and implements effective solutions Business-facing experience: understanding and delivering on enhancement requests while supporting existing functionality Knowledge of security requirements such as single sign-on and data security, and experience using Salesforce data tools (Data Loader, Workbench) Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers) Platform Developer I certification, considered a bonus Behaviours Excellent verbal and written communication; a clear, structured communicator able to organize large amounts of information for leadership decision-making and document issues and solutions clearly Ability to lead and work within an Agile development environment Ability to travel for training, occasional team meetings, and projects (approximately 20% maximum) Ability to think clearly under pressure, adapt to change, and manage time and competing priorities in a fast-paced environment Solid analytical and problem-solving skills, able to identify root causes rather than just symptoms across complex system, process, and data issues Strong business acumen: resourceful, curious, and pragmatic when solving problems, with meticulous attention to detail and commitment to quality Strong customer service skills: able to interface effectively and establish quick credibility with enterprise business leaders Works well independently and within a virtual team environment, taking initiative without waiting to direction Proactive, self-starting attitude with a strong sense of ownership: actively looks for opportunities to automate or AI-enable manual work rather than waiting to be asked, communicates regularly with the user base on system changes (including AI-driven ones), and builds meaningful reports and dashboards for users, management, and leadership What The Role Includes Serve as system administrator for the environments ( 2000 users), handling user account maintenance, reports and dashboards, workflows, and other routine administrative functions Complete regular internal system audits, prepare for upgrades, and complete all required documentation to meet department standards Create and maintain workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration, including coding and testing new and existing programs Create and update data models, custom objects, forms, functions, and workflows to support evolving business requirements Work independently with the user community to define and document development requirements, and develop and apply advanced Salesforce functionality to solve business problems Configure, deploy, and maintain Salesforce Agentforce agents to automate routine business processes, case triage, and first-line support Use AI-assisted tools (e.g. Salesforce Einstein, Agentforce, Copilot, Claude) to speed up knowledge article drafting, case resolution, and reporting, and proactively identify further ways to leverage Salesforce and AI-assisted tools to improve business outcomes and reduce manual effort Identify manual, repetitive admin processes across the team and assess where AI or automation can replace or augment them, keeping up to date with new Salesforce AI and automation features (including Agentforce, Einstein, and Data Cloud) and recommending where they can drive efficiency Train new and existing associates, champion AI-enabled ways of working across the Salesforce Admin team, and help upskill peers on new AI tooling as it's introduced Ensure all systems, including AI tools and the data they access, are kept safe, secure, and compliant Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process . click apply for full job details
Sales Administrator Location: King's Lynn Area Salary: £25,000 - £26,000 Job Type: Permanent, Full-Time The Opportunity A well-established automotive business is seeking an organised and motivated Sales Administrator to join its busy dealership team. This is an excellent opportunity for an individual looking to develop a long-term career within the automotive sector, with full training and ongoing support provided. Working within a fast-paced environment, you will support the sales function through accurate administration, customer service and coordination of vehicle sales processes. Key Responsibilities Sales Administration Process vehicle sales orders accurately and efficiently. Prepare customer and vehicle documentation. Assist with vehicle registrations and invoicing. Maintain accurate vehicle stock records and sales databases. Provide administrative support to the sales team. Liaise with customers, finance providers and external suppliers. Ensure all documentation is completed in line with company procedures and compliance requirements. General Administration Handle telephone and email enquiries professionally. Welcome customers and provide a high standard of customer service. Maintain organised filing systems and office records. Support colleagues with day-to-day administrative tasks. Candidate Requirements The successful candidate will: Have previous administration experience. Ideally possess at least 1 year of vehicle sales administration experience. Demonstrate strong organisational skills and excellent attention to detail. Be confident using Microsoft Office and computer systems. Have strong communication and customer service skills. Possess good numeracy and literacy abilities. Be able to manage workloads effectively and prioritise tasks. Work well as part of a team. Display a positive, reliable and professional attitude. Automotive industry experience is advantageous but not essential, as full training can be provided. What's on Offer £25,000 - £26,000 basic salary. Full training and ongoing development. Career progression opportunities. Company pension scheme. Employee discount scheme. Cycle to work scheme. Enhanced maternity and paternity benefits. Life insurance. Referral programme. Sick pay. Additional annual leave benefits. Free on-site parking. Supportive and friendly working environment. Additional Information Full-time, permanent position. Office-based role. Candidates must be able to commute to the King's Lynn area. Employment will be subject to satisfactory pre-employment checks, including references and background screening where applicable.
Oct 06, 2026
Full time
Sales Administrator Location: King's Lynn Area Salary: £25,000 - £26,000 Job Type: Permanent, Full-Time The Opportunity A well-established automotive business is seeking an organised and motivated Sales Administrator to join its busy dealership team. This is an excellent opportunity for an individual looking to develop a long-term career within the automotive sector, with full training and ongoing support provided. Working within a fast-paced environment, you will support the sales function through accurate administration, customer service and coordination of vehicle sales processes. Key Responsibilities Sales Administration Process vehicle sales orders accurately and efficiently. Prepare customer and vehicle documentation. Assist with vehicle registrations and invoicing. Maintain accurate vehicle stock records and sales databases. Provide administrative support to the sales team. Liaise with customers, finance providers and external suppliers. Ensure all documentation is completed in line with company procedures and compliance requirements. General Administration Handle telephone and email enquiries professionally. Welcome customers and provide a high standard of customer service. Maintain organised filing systems and office records. Support colleagues with day-to-day administrative tasks. Candidate Requirements The successful candidate will: Have previous administration experience. Ideally possess at least 1 year of vehicle sales administration experience. Demonstrate strong organisational skills and excellent attention to detail. Be confident using Microsoft Office and computer systems. Have strong communication and customer service skills. Possess good numeracy and literacy abilities. Be able to manage workloads effectively and prioritise tasks. Work well as part of a team. Display a positive, reliable and professional attitude. Automotive industry experience is advantageous but not essential, as full training can be provided. What's on Offer £25,000 - £26,000 basic salary. Full training and ongoing development. Career progression opportunities. Company pension scheme. Employee discount scheme. Cycle to work scheme. Enhanced maternity and paternity benefits. Life insurance. Referral programme. Sick pay. Additional annual leave benefits. Free on-site parking. Supportive and friendly working environment. Additional Information Full-time, permanent position. Office-based role. Candidates must be able to commute to the King's Lynn area. Employment will be subject to satisfactory pre-employment checks, including references and background screening where applicable.
Job Title: School Administrator Location: Lewisham, South East London Company: Remedy Job Type: Full-Time Start Date: September start Salary: £16 - £18 per hour (depending on experience and responsibilities) Join Remedy as a School Administrator in Lewisham: Remedy is currently seeking organised, professional, and reliable School Administrators to work across a variety of primary and secondary schools throughout South East London. Whether you're an experienced school administrator or have strong office and customer service experience looking to move into education, we'd love to hear from you! This is a fantastic opportunity to play a key role in the day-to-day running of busy school offices while supporting staff, students, and parents. About the Role: As a School Administrator, your responsibilities may include: Managing the reception area and welcoming visitors, parents, and pupils Answering telephone and email enquiries professionally Providing general administrative support to school staff and senior leaders Maintaining accurate pupil records and attendance data Using school management systems such as SIMS, Bromcom or Arbor Producing letters, reports and other school documentation Supporting admissions, attendance and safeguarding administration Carrying out general office duties including filing, photocopying and data entry You'll have the opportunity to work across a range of school settings, allowing you to find the environment that best suits your skills and experience. What We Offer: Competitive daily pay rates: £16 - £18 per hour (Depending on experience in previous roles) Flexible working patterns - full-time Access to a wide network of schools across South East London A dedicated consultant who will support you throughout your placements Opportunities to gain experience in a variety of supportive school environments Guaranteed pay scheme (subject to availability and eligibility) Requirements: Previous administration experience (school-based experience desirable but not essential) Experience using SIMS, Bromcom or Arbor is advantageous Excellent communication and organisational skills Strong IT skills, including Microsoft Office Ability to work efficiently in a busy office environment A valid DBS on the Update Service (or willingness to apply for one) Two professional references covering the last two years Apply today to join Remedy as a School Administrator and support schools across South East London.
Oct 06, 2026
Full time
Job Title: School Administrator Location: Lewisham, South East London Company: Remedy Job Type: Full-Time Start Date: September start Salary: £16 - £18 per hour (depending on experience and responsibilities) Join Remedy as a School Administrator in Lewisham: Remedy is currently seeking organised, professional, and reliable School Administrators to work across a variety of primary and secondary schools throughout South East London. Whether you're an experienced school administrator or have strong office and customer service experience looking to move into education, we'd love to hear from you! This is a fantastic opportunity to play a key role in the day-to-day running of busy school offices while supporting staff, students, and parents. About the Role: As a School Administrator, your responsibilities may include: Managing the reception area and welcoming visitors, parents, and pupils Answering telephone and email enquiries professionally Providing general administrative support to school staff and senior leaders Maintaining accurate pupil records and attendance data Using school management systems such as SIMS, Bromcom or Arbor Producing letters, reports and other school documentation Supporting admissions, attendance and safeguarding administration Carrying out general office duties including filing, photocopying and data entry You'll have the opportunity to work across a range of school settings, allowing you to find the environment that best suits your skills and experience. What We Offer: Competitive daily pay rates: £16 - £18 per hour (Depending on experience in previous roles) Flexible working patterns - full-time Access to a wide network of schools across South East London A dedicated consultant who will support you throughout your placements Opportunities to gain experience in a variety of supportive school environments Guaranteed pay scheme (subject to availability and eligibility) Requirements: Previous administration experience (school-based experience desirable but not essential) Experience using SIMS, Bromcom or Arbor is advantageous Excellent communication and organisational skills Strong IT skills, including Microsoft Office Ability to work efficiently in a busy office environment A valid DBS on the Update Service (or willingness to apply for one) Two professional references covering the last two years Apply today to join Remedy as a School Administrator and support schools across South East London.
Project Coordinator £35,000 - £45,000 + Training + Progression + 33 Days Holiday + Excellent Benefits Yateley, Hampshire (Commutable from: Camberley, Farnborough, Fleet, Woking, Bracknell, Reading, Guildford, Basingstoke) Are you a Project Coordinator, Project Engineer or Project Administrator from an engineering background, looking for a role where you will be heavily invested in through structured product training and paid certifications, while taking real ownership of multiple installation projects? On offer is an excellent opportunity to join a well-established company offering a highly varied role, where you will play a key role in assisting with successful delivery of high-value projects, whilst having the chance to progress your career further. This specialist company are leaders in their field, known for quality delivery and long-term customer relationships. Due to continued workload and ongoing projects, they are now looking to add a Project Coordinator to strengthen their team. In this varied role, you will be predominantly office based, with occasional customer site visits. You will coordinate multiple projects, liaise with customers, suppliers and site teams, ensure materials arrive on time, and support technical approvals, method statements, risk assessments and lift plans. This role would suit someone from a technical/engineering background within a project role, looking to progress their career with a market leading business that has exciting plans for future growth and career development. The Role: Manage and coordinate installation projects through to completion Office based role in Yateley with occasional customer site visits Monday to Friday, 8am to 5pm The Person: Project coordination experience, ideally within engineering or technical projects Technical/Engineering background Commutable to Yateley Reference Number: BBBH280504 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jack Banks at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Oct 06, 2026
Full time
Project Coordinator £35,000 - £45,000 + Training + Progression + 33 Days Holiday + Excellent Benefits Yateley, Hampshire (Commutable from: Camberley, Farnborough, Fleet, Woking, Bracknell, Reading, Guildford, Basingstoke) Are you a Project Coordinator, Project Engineer or Project Administrator from an engineering background, looking for a role where you will be heavily invested in through structured product training and paid certifications, while taking real ownership of multiple installation projects? On offer is an excellent opportunity to join a well-established company offering a highly varied role, where you will play a key role in assisting with successful delivery of high-value projects, whilst having the chance to progress your career further. This specialist company are leaders in their field, known for quality delivery and long-term customer relationships. Due to continued workload and ongoing projects, they are now looking to add a Project Coordinator to strengthen their team. In this varied role, you will be predominantly office based, with occasional customer site visits. You will coordinate multiple projects, liaise with customers, suppliers and site teams, ensure materials arrive on time, and support technical approvals, method statements, risk assessments and lift plans. This role would suit someone from a technical/engineering background within a project role, looking to progress their career with a market leading business that has exciting plans for future growth and career development. The Role: Manage and coordinate installation projects through to completion Office based role in Yateley with occasional customer site visits Monday to Friday, 8am to 5pm The Person: Project coordination experience, ideally within engineering or technical projects Technical/Engineering background Commutable to Yateley Reference Number: BBBH280504 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jack Banks at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Fortuna Healthcare was established just over 30 years ago in 1995 and remains an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is now the wholesale arm of Fortuna Group (London) Ltd , a successful healthcare services company based in Enfield, London. The company has an exciting new opportunity to work in an office-based role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast-moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. Start Date: October 2026 Hours: 8.30am-5.30pm, Monday-Friday Full or Part-time: A part-time role can be considered Job Profile The role is focused on the day-to-day administration of the company's export business. The successful applicant would work closely with the Management team in order to support the company's international sales across a number of different markets and product categories. Management of existing export customers, consisting for the most part of international healthcare distributors. Development of new export sales opportunities in order to extend brand awareness and profile internationally. Job Skills Set Previous export sales and/or administrative experience in the healthcare sector would be a distinct advantage, but commercially astute applicants from other business disciplines will also be considered. A sound knowledge of the regulatory and exporting framework for medical devices sold internationally would also be beneficial in the role. Applicants should be self-motivated, able to think strategically and identify ways of adapting to commerce in an evolving international trading landscape. Applicants should be articulate, able to command trust and possess excellent interpersonal skills. Knowledge of foreign languages would be a distinct advantage. General Information The role will be based at our head office in North London; however, there may be an opportunity to attend medical exhibitions and visit export customers in line with a defined export marketing budget. The successful candidate will operate within a progressive working environment with excellent future prospects. How to Apply Please email your CV and covering letter to Disability Confident Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome. Diversity Commitment As part of our company's ongoing efforts to reflect our diverse customer base, Fortuna Healthcare is actively seeking to hire candidates from all backgrounds.
Oct 06, 2026
Full time
Fortuna Healthcare was established just over 30 years ago in 1995 and remains an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is now the wholesale arm of Fortuna Group (London) Ltd , a successful healthcare services company based in Enfield, London. The company has an exciting new opportunity to work in an office-based role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast-moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. Start Date: October 2026 Hours: 8.30am-5.30pm, Monday-Friday Full or Part-time: A part-time role can be considered Job Profile The role is focused on the day-to-day administration of the company's export business. The successful applicant would work closely with the Management team in order to support the company's international sales across a number of different markets and product categories. Management of existing export customers, consisting for the most part of international healthcare distributors. Development of new export sales opportunities in order to extend brand awareness and profile internationally. Job Skills Set Previous export sales and/or administrative experience in the healthcare sector would be a distinct advantage, but commercially astute applicants from other business disciplines will also be considered. A sound knowledge of the regulatory and exporting framework for medical devices sold internationally would also be beneficial in the role. Applicants should be self-motivated, able to think strategically and identify ways of adapting to commerce in an evolving international trading landscape. Applicants should be articulate, able to command trust and possess excellent interpersonal skills. Knowledge of foreign languages would be a distinct advantage. General Information The role will be based at our head office in North London; however, there may be an opportunity to attend medical exhibitions and visit export customers in line with a defined export marketing budget. The successful candidate will operate within a progressive working environment with excellent future prospects. How to Apply Please email your CV and covering letter to Disability Confident Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome. Diversity Commitment As part of our company's ongoing efforts to reflect our diverse customer base, Fortuna Healthcare is actively seeking to hire candidates from all backgrounds.
Senior Payroll Administrator - Reading - £38,000 / £40,000 - Hybrid Working About the Client Wade Macdonald are currently working with a well-established Business Services organisation supporting a varied portfolio of customers across the UK. They offer a collaborative and people-focused environment where colleagues work closely together, share knowledge and support each other's development. About the Job This is an excellent opportunity for an experienced Senior Payroll Administrator with a strong payroll bureau background to join an established team in Reading. You will manage your own portfolio of customers and take responsibility for accurate end-to-end payroll delivery, while also providing day-to-day support to the wider team. Although this role does not have direct line management responsibility, you will act as a senior point of contact for colleagues, helping with queries and more complex payroll escalations. Duties will include: Taking ownership of end-to-end payroll processing for an allocated portfolio of customers Processing PAYE, statutory payments, starters, leavers, pensions, deductions and attachment of earnings. Completing RTI submissions and supporting year-end payroll requirements and statutory documentation. Investigating and resolving payroll queries Acting as a senior point of contact for colleagues when complex payroll queries or escalations arise. Providing hands-on daily support to the payroll team, sharing knowledge and helping colleagues resolve issues. Keeping up to date with payroll legislation and ensuring payrolls remain accurate and compliant. Developing strong working relationships with customers and internal stakeholders. Supporting new customer implementations, including data validation and parallel payroll runs. Identifying opportunities to improve processes, accuracy and efficiency across the payroll function. About the Successful Applicant You will be an experienced payroll professional with a strong background in payroll bureau and end-to-end payroll processing. As a senior member of the team, you will be confident supporting colleagues with day-to-day queries, resolving more complex payroll issues and handling escalations. You will have good knowledge of PAYE, RTI, statutory payments and pensions, along with strong attention to detail and a supportive, approachable manner. What You Will Receive in Return 30 days' annual leave plus bank holidays Enhanced maternity and paternity leave Pension Scheme Health cash plan Life assurance Cycle-to-work scheme Regular training Exclusive discounts & more
Oct 06, 2026
Full time
Senior Payroll Administrator - Reading - £38,000 / £40,000 - Hybrid Working About the Client Wade Macdonald are currently working with a well-established Business Services organisation supporting a varied portfolio of customers across the UK. They offer a collaborative and people-focused environment where colleagues work closely together, share knowledge and support each other's development. About the Job This is an excellent opportunity for an experienced Senior Payroll Administrator with a strong payroll bureau background to join an established team in Reading. You will manage your own portfolio of customers and take responsibility for accurate end-to-end payroll delivery, while also providing day-to-day support to the wider team. Although this role does not have direct line management responsibility, you will act as a senior point of contact for colleagues, helping with queries and more complex payroll escalations. Duties will include: Taking ownership of end-to-end payroll processing for an allocated portfolio of customers Processing PAYE, statutory payments, starters, leavers, pensions, deductions and attachment of earnings. Completing RTI submissions and supporting year-end payroll requirements and statutory documentation. Investigating and resolving payroll queries Acting as a senior point of contact for colleagues when complex payroll queries or escalations arise. Providing hands-on daily support to the payroll team, sharing knowledge and helping colleagues resolve issues. Keeping up to date with payroll legislation and ensuring payrolls remain accurate and compliant. Developing strong working relationships with customers and internal stakeholders. Supporting new customer implementations, including data validation and parallel payroll runs. Identifying opportunities to improve processes, accuracy and efficiency across the payroll function. About the Successful Applicant You will be an experienced payroll professional with a strong background in payroll bureau and end-to-end payroll processing. As a senior member of the team, you will be confident supporting colleagues with day-to-day queries, resolving more complex payroll issues and handling escalations. You will have good knowledge of PAYE, RTI, statutory payments and pensions, along with strong attention to detail and a supportive, approachable manner. What You Will Receive in Return 30 days' annual leave plus bank holidays Enhanced maternity and paternity leave Pension Scheme Health cash plan Life assurance Cycle-to-work scheme Regular training Exclusive discounts & more
Mortgage Administrator -Scout Financial Services Hybrid / Remote Full-Time Mon-Fri, 9:00am-5:30pm £30,000 per annum OTE (£24k base salary with truly uncapped commission) At Scout Financial Services , we're not just offering a job, we're offering a real chance to earn big and build your career in the fast-moving world of Fintech and financial services. We are on a mission to become a leading player in the UK mortgage sector. We aim to be the trusted broker of choice, helping customers achieve their property goals by proudly providing a lifetime of financial advice. We believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless. With a base salary starting at £24,000, the real earning potential lies in our uncapped commission structure . Top performers regularly exceed £30k+ OTE , and with no ceiling on what you can earn, the only limit is your own ambition . What You'll Be Doing: As a Mortgage Administrator , you'll play a key role in supporting our expert mortgage brokers, helping clients move from application to completion with ease and confidence. Alongside the core admin duties, you'll have multiple income streams to maximise your commission : Selling Buildings & Contents (B&C) insurance Booking in protection reviews for future sales Referring clients for surveys and solicitors Securing Trustpilot 5-star reviews that lead to referral incentives All of these are fully commissionable and directly boost your take-home pay. No caps. No quotas. Just real reward for real results. Your Day-to-Day: Manage mortgage applications from submission through to completion Liaise with lenders, brokers, customers, estate agents, and solicitors Update clients on progress and provide an exceptional service experience Handle online payments for valuations or broker fees Accurately update client records and case notes Drive additional income by offering B&C cover and other bolt-on services We're Looking For Someone Who Is: A strong communicator, both verbal and written Exceptionally organised, with a sharp eye for detail Target-driven and confident in a sales environment A natural multitasker with excellent time management skills Ideally familiar with mortgage application processes (multi-lender or MAB experience is a plus!) Life at Scout. Uncapped commission - the only limit is your own potential. Structured career development - with a pathway to becoming a Mortgage Broker for eligible employees Onboarding & training - we'll set you up for success Mental health & wellbeing support Hybrid/remote working for flexibility Regular socials and performance bonuses Generous holiday allowance to help you relax and recharge Retail, food and travel discounts Refer-a-friend bonus scheme Want to take control of your earnings, work in a fast-paced, high-reward environment, and develop a career in financial services? Apply now and unlock your potential at Scout.
Oct 06, 2026
Full time
Mortgage Administrator -Scout Financial Services Hybrid / Remote Full-Time Mon-Fri, 9:00am-5:30pm £30,000 per annum OTE (£24k base salary with truly uncapped commission) At Scout Financial Services , we're not just offering a job, we're offering a real chance to earn big and build your career in the fast-moving world of Fintech and financial services. We are on a mission to become a leading player in the UK mortgage sector. We aim to be the trusted broker of choice, helping customers achieve their property goals by proudly providing a lifetime of financial advice. We believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless. With a base salary starting at £24,000, the real earning potential lies in our uncapped commission structure . Top performers regularly exceed £30k+ OTE , and with no ceiling on what you can earn, the only limit is your own ambition . What You'll Be Doing: As a Mortgage Administrator , you'll play a key role in supporting our expert mortgage brokers, helping clients move from application to completion with ease and confidence. Alongside the core admin duties, you'll have multiple income streams to maximise your commission : Selling Buildings & Contents (B&C) insurance Booking in protection reviews for future sales Referring clients for surveys and solicitors Securing Trustpilot 5-star reviews that lead to referral incentives All of these are fully commissionable and directly boost your take-home pay. No caps. No quotas. Just real reward for real results. Your Day-to-Day: Manage mortgage applications from submission through to completion Liaise with lenders, brokers, customers, estate agents, and solicitors Update clients on progress and provide an exceptional service experience Handle online payments for valuations or broker fees Accurately update client records and case notes Drive additional income by offering B&C cover and other bolt-on services We're Looking For Someone Who Is: A strong communicator, both verbal and written Exceptionally organised, with a sharp eye for detail Target-driven and confident in a sales environment A natural multitasker with excellent time management skills Ideally familiar with mortgage application processes (multi-lender or MAB experience is a plus!) Life at Scout. Uncapped commission - the only limit is your own potential. Structured career development - with a pathway to becoming a Mortgage Broker for eligible employees Onboarding & training - we'll set you up for success Mental health & wellbeing support Hybrid/remote working for flexibility Regular socials and performance bonuses Generous holiday allowance to help you relax and recharge Retail, food and travel discounts Refer-a-friend bonus scheme Want to take control of your earnings, work in a fast-paced, high-reward environment, and develop a career in financial services? Apply now and unlock your potential at Scout.
Your new company A highly respected engineering organisation with a strong reputation for innovation. As the business continues to invest in its people and future capability, an opportunity has arisen for an L&D Co-ordinator to join the team and support the delivery of learning, development and Early Careers initiatives across the organisation. This is an excellent opportunity for somebody looking to build a career within Learning & Development, HR or Talent Development, whilst gaining exposure to a broad range of people-focused programmes. Your new role As Capability & Skills Co-ordinator, you'll provide vital administrative and coordination support across learning, development and Early Careers activities. Your responsibilities will include: Maintaining learning records and supporting the day-to-day administration of the Learning Management System. Coordinating training courses, development programmes and capability initiatives. Scheduling learning events, issuing invitations and monitoring attendance. Managing training logistics, including venue bookings, equipment, materials and refreshments. Supporting graduate and apprenticeship programmes, attraction activities and onboarding processes. Raising purchase orders, monitoring invoices and maintaining training expenditure records. Producing reports, metrics and management information to support decision-making. Coordinating communications, joining instructions and learning materials. Liaising with employees, managers, training providers and external suppliers to ensure activities are delivered effectively. Maintaining documentation, templates, resources and programme records across the Capability & Skills function. This is a varied role offering exposure to Learning & Development, workforce capability, Early Careers and people development initiatives. What you'll need to succeed To be successful, you'll be an organised and proactive administrator with excellent attention to detail and the ability to manage multiple priorities. You'll ideally bring: Previous administration or coordination experience. Strong organisational and planning skills. Excellent written and verbal communication skills. Experience using Microsoft Office applications, including Outlook, Word and Excel. Confidence working with systems, records, reporting information and data. Strong stakeholder management and customer service skills. A positive, solutions-focused approach. Experience within Learning & Development, HR, Training or Talent Development would be advantageous, as would experience using a Learning Management System such as SuccessFactors, although neither is essential. What you'll get in return Opportunity to join a well-established and highly regarded organisation. Exposure to a wide range of Learning & Development and Early Careers activities. Supportive and collaborative working environment. Genuine opportunity to develop a career within HR, Learning & Development or Talent. Full-time role with consideration given to part-time applicants. Competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 06, 2026
Full time
Your new company A highly respected engineering organisation with a strong reputation for innovation. As the business continues to invest in its people and future capability, an opportunity has arisen for an L&D Co-ordinator to join the team and support the delivery of learning, development and Early Careers initiatives across the organisation. This is an excellent opportunity for somebody looking to build a career within Learning & Development, HR or Talent Development, whilst gaining exposure to a broad range of people-focused programmes. Your new role As Capability & Skills Co-ordinator, you'll provide vital administrative and coordination support across learning, development and Early Careers activities. Your responsibilities will include: Maintaining learning records and supporting the day-to-day administration of the Learning Management System. Coordinating training courses, development programmes and capability initiatives. Scheduling learning events, issuing invitations and monitoring attendance. Managing training logistics, including venue bookings, equipment, materials and refreshments. Supporting graduate and apprenticeship programmes, attraction activities and onboarding processes. Raising purchase orders, monitoring invoices and maintaining training expenditure records. Producing reports, metrics and management information to support decision-making. Coordinating communications, joining instructions and learning materials. Liaising with employees, managers, training providers and external suppliers to ensure activities are delivered effectively. Maintaining documentation, templates, resources and programme records across the Capability & Skills function. This is a varied role offering exposure to Learning & Development, workforce capability, Early Careers and people development initiatives. What you'll need to succeed To be successful, you'll be an organised and proactive administrator with excellent attention to detail and the ability to manage multiple priorities. You'll ideally bring: Previous administration or coordination experience. Strong organisational and planning skills. Excellent written and verbal communication skills. Experience using Microsoft Office applications, including Outlook, Word and Excel. Confidence working with systems, records, reporting information and data. Strong stakeholder management and customer service skills. A positive, solutions-focused approach. Experience within Learning & Development, HR, Training or Talent Development would be advantageous, as would experience using a Learning Management System such as SuccessFactors, although neither is essential. What you'll get in return Opportunity to join a well-established and highly regarded organisation. Exposure to a wide range of Learning & Development and Early Careers activities. Supportive and collaborative working environment. Genuine opportunity to develop a career within HR, Learning & Development or Talent. Full-time role with consideration given to part-time applicants. Competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
New Business Pension Administrator Location: Sale, Greater Manchester Salary: £26,500 NJR Recruitment is delighted to be working with a specialist financial services business who are looking to recruit an experienced New Business Pension Administrator to join their established SIPP Administration team in Sale. This is an excellent opportunity for an experienced pensions professional with a strong understanding of SIPP administration who is looking for a new challenge within a technical and supportive environment. Working closely with internal teams, financial advisers and investment providers, you will be responsible for processing new business and ongoing SIPP administration while delivering a consistently high standard of service. The Role As a New Business Pension Administrator, you will manage a varied workload across SIPP administration, with particular responsibility for processing new business applications through to completion. You will be expected to work with vigilance and accuracy, ensuring all requests are tracked, completed within agreed timescales and handled in accordance with regulatory requirements and service level agreements. Key Responsibilities Day-to-day administration of SIPP arrangements Processing new business applications through to completion Completing pension transfers and investment applications Processing payments to investment providers and financial advisers Processing investment withdrawals and ensuring payments are made on time Handling general servicing requests including Letters of Authority, FSCS claims, DSARs and changes to agency or contact details Communicating promptly with advisers and members regarding any issues or additional requirements Tracking requests through to completion and maintaining accurate records Supporting projects and wider initiatives within the Administration team Assisting with other SIPP and SSAS administration when required, including SIPPs holding property portfolios Building strong relationships with advisers and clients and providing exceptional service Sharing knowledge and supporting less experienced members of the team Working within agreed Service Level Agreements Maintaining high standards of Quality Assurance across all areas of work Embedding effective risk management into day-to-day activities Handling and resolving complaints effectively and professionally About You The successful candidate will have a minimum of 3 years' experience working within the pensions industry , with strong practical knowledge of SIPP administration. You will be technically capable, highly organised and comfortable working with detailed and numerical information. You will also have the confidence to ask questions when required and the ability to manage a busy workload without compromising accuracy. You will have: Strong SIPP knowledge and administration experience A good understanding of pension rules and regulations Experience carrying out drawdown calculations Knowledge of bereavement benefit and divorce calculations An understanding of investment transactions and non-standard investments Excellent attention to detail and accuracy Strong organisational and multitasking skills Excellent numerical and customer service skills Strong written and verbal communication skills Confidence dealing with internal and external stakeholders, including financial advisers and investment providers Good Microsoft Office skills, particularly Excel The ability to work effectively under pressure and meet deadlines A positive and proactive approach to problem solving The ability and willingness to learn new processes, systems and skills A genuine commitment to continuous improvement and supporting the wider team Why This Opportunity? This is a fantastic opportunity to join a growing specialist financial services environment where technical knowledge, teamwork and exceptional client service are highly valued. You will have the opportunity to broaden your experience across SIPP and SSAS administration, contribute to process improvements and develop your technical knowledge within a supportive team. Apply today via NJR Recruitment or call quoting the reference NJR17036 Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.
Oct 06, 2026
Full time
New Business Pension Administrator Location: Sale, Greater Manchester Salary: £26,500 NJR Recruitment is delighted to be working with a specialist financial services business who are looking to recruit an experienced New Business Pension Administrator to join their established SIPP Administration team in Sale. This is an excellent opportunity for an experienced pensions professional with a strong understanding of SIPP administration who is looking for a new challenge within a technical and supportive environment. Working closely with internal teams, financial advisers and investment providers, you will be responsible for processing new business and ongoing SIPP administration while delivering a consistently high standard of service. The Role As a New Business Pension Administrator, you will manage a varied workload across SIPP administration, with particular responsibility for processing new business applications through to completion. You will be expected to work with vigilance and accuracy, ensuring all requests are tracked, completed within agreed timescales and handled in accordance with regulatory requirements and service level agreements. Key Responsibilities Day-to-day administration of SIPP arrangements Processing new business applications through to completion Completing pension transfers and investment applications Processing payments to investment providers and financial advisers Processing investment withdrawals and ensuring payments are made on time Handling general servicing requests including Letters of Authority, FSCS claims, DSARs and changes to agency or contact details Communicating promptly with advisers and members regarding any issues or additional requirements Tracking requests through to completion and maintaining accurate records Supporting projects and wider initiatives within the Administration team Assisting with other SIPP and SSAS administration when required, including SIPPs holding property portfolios Building strong relationships with advisers and clients and providing exceptional service Sharing knowledge and supporting less experienced members of the team Working within agreed Service Level Agreements Maintaining high standards of Quality Assurance across all areas of work Embedding effective risk management into day-to-day activities Handling and resolving complaints effectively and professionally About You The successful candidate will have a minimum of 3 years' experience working within the pensions industry , with strong practical knowledge of SIPP administration. You will be technically capable, highly organised and comfortable working with detailed and numerical information. You will also have the confidence to ask questions when required and the ability to manage a busy workload without compromising accuracy. You will have: Strong SIPP knowledge and administration experience A good understanding of pension rules and regulations Experience carrying out drawdown calculations Knowledge of bereavement benefit and divorce calculations An understanding of investment transactions and non-standard investments Excellent attention to detail and accuracy Strong organisational and multitasking skills Excellent numerical and customer service skills Strong written and verbal communication skills Confidence dealing with internal and external stakeholders, including financial advisers and investment providers Good Microsoft Office skills, particularly Excel The ability to work effectively under pressure and meet deadlines A positive and proactive approach to problem solving The ability and willingness to learn new processes, systems and skills A genuine commitment to continuous improvement and supporting the wider team Why This Opportunity? This is a fantastic opportunity to join a growing specialist financial services environment where technical knowledge, teamwork and exceptional client service are highly valued. You will have the opportunity to broaden your experience across SIPP and SSAS administration, contribute to process improvements and develop your technical knowledge within a supportive team. Apply today via NJR Recruitment or call quoting the reference NJR17036 Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.
Norton Rose Fulbright LLP
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues. Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures. Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. Experience within a law firm or other professional services environment ideal. Willingness to upskill on the job through internal and external training. Solutions-orientated and proactive approach to work. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Oct 06, 2026
Full time
Practice Group / Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users. This will include support for new users and delivery of ongoing system and process improvement and testing. Key Responsibilities User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff. Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues. Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures. Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs. Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders. Skills and Experience Required We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations. You will need to be able to communicate effectively with a range of stakeholders at all levels across the business. You'll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/or expertise in finance practice management systems (FPMS) advantageous. Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous. Experience within a law firm or other professional services environment ideal. Willingness to upskill on the job through internal and external training. Solutions-orientated and proactive approach to work. Able to demonstrate discretion, sensitivity and confidentiality. Team player - flexible and willing to take on extra responsibilities to support departmental or firm objectives. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
