NCL Change Management Business Change Facilitator

NCL Change Management Business Change Facilitator

Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract.

A new and exciting hybrid role working across North Central London (Barnet, Camden, Enfield, Haringey & Islington)working withindividual GP Practices, and potentially PCNs, across NCL to provide hands onchange management, quality improvement expertise and capacity to makechange happen.

You will support practices to make meaningful changes to theiroperating models and ways of working to deliver sustainable improvements to thefunctioning of the practice and improved services and care for patients. Thestaff involved in the service will be a mix of clinicians and non-clinicalstaff with Quality Improvement experience who have a good blend of technical,interpersonal, and organisational skills, understanding of and credibility withgeneral practice.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

Main duties of the job

The Business Change Facilitator will support the implementation of the NCL General Practice Change Management Support Programme at the borough and practice level.

They will work directly with GP Practices and Primary Care Networks (PCNs) to help teams design, implement, and sustain improvements in access, long-term condition management, and digital transformation.

The role combines hands on facilitation, data led improvement, and change management coaching to help practices embed the Modern General Practice Model and deliver measurable improvements in care and efficiency.

The postholder will be part of a team of Business Change Facilitators and work closely with Borough Clinical Leads, Change Theme Leads, and the central PMO to ensure alignment, consistency, and quality across all five boroughs.

About us

Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract.

Barnet Federated GPs is a rapidly growing GP Federation whose shareholders include all 48 practices in Barnet, covering over 425,000 patients. Within this, we are divided into 8 Primary Care Networks (PCNs), each with its own leadership structure. Barnet Federated GPs is made up of a small, office based team along with some clinical and non clinical staff whom we employ on behalf of the PCNs. We currently have an enthusiastic and very supportive Board of Directors leading Barnet Federated GPs who are focused on supporting and sustaining Primary Care in the London Borough of Barnet.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

Job responsibilities

Support practices and PCNs to assess readiness for change, identify priorities, and co design improvement plans.

Facilitate adoption of new models of care and operational processes (Access, LTC, and Digital First).

Deliver one to one and group based improvement sessions, including workflow reviews and team coaching.

Capture learning and case studies to inform borough and NCL wide playbooks.

Support practices to use data (e.g., access, LTC dashboards, patient feedback) to identify improvement opportunities and monitor outcomes.

Build strong working relationships with GPs, Practice Managers, and Administrative Teams and other practitioners, to drive and support improvements to business processes for practices within North Central London

Maintain accurate records of practice engagement, interventions, and progress against agreed milestones.

Contribute to borough level delivery reports, dashboards, and RAID logs.

Support training and development sessions for practice teams on QI tools, change management techniques, and digital adoption

Support the collation of evidence for reporting to the Joint Operational Group (JOG) and ICB.

Mentor staff in using practical QI tools such as process mapping, root cause analysis, and driver diagrams.

Person Specification Experience

• Experience supporting change or improvement within NHS primary care or a comparable healthcare setting.
• Strong understanding of general practice operations, workflows, and challenges.
• Knowledge of change management and QI methodologies (e.g. PDSA, Lean, Kotter).
• Excellent facilitation, communication, and interpersonal skills.
• Ability to analyse data and translate findings into actionable improvement plans.
• Experience in delivering improvement coaching, workshops, or practice support.
• Competent with Microsoft 365 and data tools (Excel, Power BI, etc.).
• Experience working within a GP Federation, PCN, or ICB environment.
• Knowledge of the Modern General Practice Model or LTC Locally Commissioned Services.
• Formal qualification or training in project, programme, or change management (e.g. PRINCE2, ILM, Lean).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,945 a year(£39,931 pro rata at 0.8 FTE)