Global Banking & Markets - Frontline Support/Production Engineer - Equities, Associate - London ...

Global Banking & Markets - Frontline Support/Production Engineer - Equities, Associate - London location_on London, Greater London, England, United Kingdom

Opportunity Overview sitemap_outline CORPORATE TITLE Associate language OFFICE LOCATION(S) London assignment JOB FUNCTION Software Engineering account_balance DIVISION Global Banking & Markets

GLOBAL MARKETS

Our core value is building strong relationships with our clients which include, asset managers, hedge funds, broker dealers and systematic clients. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

We are a team at the heart of electronic trading. We own the production plant and manage the systems that process billions of dollars' worth of trades every day. Working as part of the Production Engineering function, Frontline support team members proactively and reactively deal with operational risk. We are accountable for the monitoring and support of Algorithmic, Smart Routing, Order Management & MTF systems.

We use and evolve the techniques, tools and applications to monitor systems, application and business performance. We work closely with the developers, product managers, business support and the technology team to deliver electronic execution services. We ensure the availability, performance and flexibility of the service, today and in the future.

The team requires a self-motivated self-starter with good technical skills to be providing business and technical support for the equity electronic trading stack. The role sits within the Frontline support team who are the primary face off to the trading desk.

The ideal candidate would have experience in a similar desk facing support function at a financial services firm.

Role Responsibilities

• Direct trading desk facing business and technical support
• Own the production environment
• Serve as level one support on issues
• Demonstrate plant health through plant monitoring, alerting provisioning and capacity management
• Automate repetitive maintenance and troubleshooting tasks
• Communicate and document production changes, improve the change management process and tooling
• Drive continuous improvement through incident follow-ups and root cause analysis
• Challenge other teams to improve production-related practices
• Coordinate and run emergency drills
• Running a production plant in financial markets
• Understanding of order management and downstream processes
• Proven ability to work directly with a demanding user base and manage their needs
• Strong desire and ability to understand the business
• Ability to triage and prioritise incoming requests
• Hands on working in large-scale Unix/Linux environments
• Using and maintaining application monitoring, performance and capacity management in large-scale systems
• Scripting in Python, Bash or similar language

• Working in equities cash markets and trading systems

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.