Hard Services Lead

Hard Services Lead page is loaded Hard Services Leadremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ466239 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Hard Services Manager, Life Sciences Job Description: As a Hard Services Manager, your primary responsibility will be to oversee the day-to-day operations of a Life Sciences Pharmaceutical manufacturing, Laboratory and office campus. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the campus. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.Responsibilities:Life Science Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.Team Management: Lead and manage a team of technicians and engineers responsible for the operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.Client Relationships: Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts. Collaboration with Other JLL Vendors and Client stakeholders within the operations to provide client a one team approach to service delivery.Compliance and Risk Management: Ensure compliance with Life Sciences industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.Budget and Cost Management: Prepare and manage the operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.Requirements: Bachelor's degree in Engineering, or a related field. HV Authorised Person (Experienced with HV Systems) Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts. 1 & 2, equivalent or exceeds. 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification. Proven experience in data centre operations management, preferably in a mission-critical environment. Thorough understanding of Complex Pharmaceutical manufacturing, Laboratory and office infrastructure, including power, cooling, networking, and security systems. Strong leadership and team management skills. Knowledge of industry best practices, regulatory requirements, and industry standards, Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. Familiarity with data centre management software and monitoring tools. Location: On-site -Slough, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. 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