Head of Reactive Maintenance

Hill McGlynn is working in partnership with a well-established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast-paced, reactive maintenance services across both domestic and commercial properties throughout London.

IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of (Apply online only) call outs per week.

The Role:
This is a hands-on operations role where you will be responsible for setting up and managing systems and processes for the maintenance division, as well as overseeing a team of Engineers, managing a planner/coordinator and an administration assistant. The role covers emergency and reactive repair work and will require strong leadership, technical understanding, and exceptional organisational skills.

Key Responsibilities:

• Setting up and managing full systems and procedures for the reactive maintenance function
• Day-to-day management and coordination of a mobile team of Maintenance Engineers
• Organising work schedules, allocating tasks, and ensuring SLAs are met
• Monitoring performance, ensuring high standards of work and customer service
• Managing emergency call-outs and prioritising urgent repairs efficiently
• Liaising with clients, property managers, and contractors
• Maintaining accurate records of work, costs, and reporting metrics
• Ensuring compliance with all relevant health, safety, and building regulations

Ideal Candidate Profile:

• Proven experience in a reactive maintenance management or operations manager role
• Relationships with existing subcontractors
• Strong background in maintenance across domestic and commercial sectors
• Demonstrated ability to set up and implement operational systems and processes
• Experienced in managing and motivating multi-disciplinary teams
• Excellent planning, communication, and problem-solving skills
• Knowledge of emergency call-out procedures and compliance requirements
• Full UK driving licence (travel across London is required)

What's on Offer:

• Salary of £60,000 - £65,000 + car allowance, dependent on experience
• Permanent position with a growing, reputable subcontractor
• Autonomy to shape and lead a key area of the business
• Opportunity to work across varied projects and properties
• Supportive senior management and career progression potential

Apply Today
If you're an experienced and driven maintenance operations professional ready to take on a leadership role, please apply by submitting your CV.