Director, Commercial Delivery

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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

The Director, Commercial Delivery will lead and optimize our end-to-end operational processes, including pricing, provisioning, and commercial release management. This role is a critical link between our product, finance, sales, and engineering teams, it will be empowered to ensure our go-to-market execution is efficient, accurate, and aligned with company goals. The ideal candidate is a data-driven leader with a deep understanding of the SaaS business model, strong operational skills, and a proven track record of managing complex commercial workflows, coupled with significant change management experience.

Commercial Release Management

• Own the end-to-end launch process for new products, features, and pricing changes.
• Maintain a commercial release calendar and align cross-functional teams (Product, Marketing, Sales, Finance, Engineering) for timely delivery.
• Develop go-to-market plans, manage stakeholder communications, and track post-launch performance.

Commercial Readiness

• Drive readiness across back-office teams (Finance, Billing, Support) to enable automated invoicing, rev-rec, and reporting.
• Ensure accurate configuration of new offerings in billing and finance systems.
• Create process documentation, training, and feedback loops for continuous improvement.

Pricing & Provisioning Operations

• Lead operational rollout of pricing strategies across CPQ, CRM, and ERP systems.
• Manage pricing configuration, discount frameworks, and approval workflows.
• Oversee automated provisioning and service activation processes to ensure accuracy and speed.

Process Optimization

• Identify and eliminate inefficiencies across commercial workflows.
• Map current vs. future state processes and lead change adoption.
• Use data to measure impact and drive continuous improvement.

Cross-Functional Collaboration

• Partner with Product on pricing and packaging; support Sales and CS on deal structures and escalations.
• Act as the single point of contact for all commercial readiness initiatives.

Performance & Analytics

• Define and track key commercial KPIs (ASP, discount rates, time-to-provision, launch success).
• Deliver insights and recommendations to leadership for performance optimization.
• Build and lead a high-performing commercial operations team.
• Foster a culture of collaboration, accountability, and data-driven decision-making.

• 7-10 years of experience in operations, or a related field, with at least 4 years in a leadership or management role.
• Deep expertise in the SaaS business model, including an understanding of recurring revenue, churn, and LTV/CAC.
• Proven experience in managing software or service provisioning operations and commercial release management.
• Strong analytical and quantitative skills, with proficiency in financial modeling and data analysis tools (e.g., Excel, SQL, BI tools like Tableau or Power BI).
• Experience with CPQ, CRM (e.g., Salesforce), and ERP systems is highly desirable.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• A strategic thinker with a bias for action and a detail-oriented mindset.

Bachelor's degree in Business, Finance, Economics, or a related quantitative field. An MBA is a plus.

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.