Head of Client Services

Hybrid working - 2 days in the office. This is a unique opportunity for a senior level Head of Client Services to be part of a creative force turning bold ideas into extraordinary brand moments. Don't miss out!

• Hybrid working - 2 days in office, 3 days from home
• A flexible working environment
• An exceptional company culture
• The opportunity to work with global brands on global projects

This independent experiential agency has spent nearly two decades crafting immersive experiences that bring brands to life. Their work turns ideas into interactive environments and large-scale activations that leave a lasting impact on audiences worldwide.

With a dedicated team of around 20 specialists, the agency delivers projects across gaming, technology, and automotive sectors. They work closely with clients, adapting their approach to each brief and offering global expertise without unnecessary complexity.

Driven by creativity, collaboration, and a love of innovation, the team thrives on ambitious projects that excite and inspire. They are now looking for a Head of Client Services to help lead their next wave of memorable experiences.

Now seeking a Head of Client Services to join their team; this role focuses on leading a department in nurturing existing client relationships to ensure retention and growth of accounts whilst providing exceptional project delivery across the board.

• Manage existing client accounts ensuring profitability and growth across these
• Develop deep client relationships to encourage retention year on year
• Work with clients to develop the scale of accounts leading to higher volume of projects
• Lead complex project delivery for key clients
• Create and deliver exceptional client pitches to secure businessManage the client services team of AM and PM skill sets
• Ensure all projects are delivered on time, on scope and to budget
• Lead department financials and ensure all financial targets are reached
• Coordinate resource and tools to optimise account growth and project delivery across the team

To be considered for this Head of Client Services role we are looking for event / production agency based candidates with proven experience in account growth and pitching success across large scale high budget (£1-10million) expo, exhibition or experiential projects. Candidates must also have an understanding of project delivery and / or oversight, as well as people management or department lead experience. We are looking for individuals who are passionate about relationships and are committed to ensuring the long term development of a client account.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: LKS15959