Customer Success Manager

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success managerThe candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.Key Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.

What We Offer

• Competitive salary + performance bonuses ( salary can be disclosed on application )
• Flexible working hours
• Collaborative and inclusive work environment

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.