Drug and Alcohol Recovery Manager

Job Title: Supported Housing Service Manager

Salary:£35,200 - £39,600

Location:South Cumbria (Westmorland & Furness)

Hours:37.5 hours per week (flexible working required)

Contract Type:Permanent

Job Purpose:

The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness. This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery.

Key Responsibilities:

• Manage and support teams delivering housing, tenancy sustainment, and wellbeing services.
• Ensure maximisation of housing benefit/service charge revenues and occupancy levels.
• Work with the Senior Leadership Team to develop service diversity across Cumbria.
• Collect, analyse, and report on performance and impact data.
• Monitor and evaluate services, ensuring user feedback and co-production.
• Set and manage service budgets with an understanding of CIC financial frameworks.
• Achieve KPIs and contract targets; manage performance across teams.
• Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders.
• Prioritise support for high-need groups, helping individuals develop skills to live independently.
• Promote innovative recovery-focused projects and social enterprises.
• Ensure legal, policy, and procedural compliance across all services.
• Maintain high professional standards, safeguard data, and promote equality and diversity.

Person Specification

Essential:

• Experience managing supported housing and third sector drug/alcohol recovery services.
• Knowledge of South Cumbrias services and geography.
• Experience in health and wellbeing service development.
• Skilled in managing contracts, partnerships, and performance frameworks.
• Strong understanding of supporting experts by experience in recovery.
• Familiarity with Mutual Aid and community resources.
• Proven leadership, supervision, and team development capabilities.
• Budget management and financial planning experience.
• Full UK driving license and access to own vehicle.

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