Commercial Operations Specialist InPost Head Office Network InPost London Office Great Titc ...

Want to be part of a UK hub in a rapidly scaling global business that is transforming the delivery universe? If so, read on, as we're looking for a Commercial Operations Specialist to join our Network team!

Our mission? To challenge the status quo and become the UK's leading out-of-home business. With a growing network of thousands of smart lockers, hundreds of retail partners, and the launch of our innovative Send service, we're redefining parcel freedom.

At InPost UK, we're building a talented team committed to reshaping parcel logistics and redefining eCommerce logistics. Our team comprises experts in e-commerce, technology, growth, sustainability, logistics, and supply chain. We're passionate, ambitious, collaborative, innovative, supportive, and ego-free.

About the role:

We seek a Commercial Operations Specialist to manage our independent landlord network and support account managers with our enterprise clients. This is an exciting time, as our business is expanding rapidly, emphasizing partnership management to drive utilization and growth.

What you'll be doing:

• Manage escalations from our landlord portfolio, ensuring prompt responses and resolutions to maintain high customer satisfaction.
• Resolve operational issues affecting parcel delivery and collection.
• Negotiate locker expansions where demand is high.
• Use the InPost value proposition to renew contracts and prevent removals.
• Share insights to refine strategies for independents, including marketing efforts.
• Identify and address business challenges faced by landlords, offering support.
• Collaborate with Customer Experience, Network Health, and Finance to streamline management processes.
• Coordinate with Deployment Operations regarding extensions, relocations, and upgrades.

What we need from you:

• Experience in client relationship management.
• Handling escalations and complaints effectively.
• Negotiating deals over the phone.
• Results-driven with problem-solving skills.
• Strong influencing and communication skills.
• Team player with accountability.
• Proactive, adaptable, and organized.
• Attention to detail and data accuracy.
• Confident with reporting systems and databases.

We seek individuals eager for a fast-paced environment, passionate about problem solving, and capable of balancing immediate tasks with future planning. Drive, curiosity, and innovation are key qualities we value.

Our rewards include:

• Enhanced annual leave (26 days + optional additional days).
• Vitality health coverage.
• Remote work flexibility (up to 4 weeks abroad).
• Enhanced parental leave.
• Rail loan for commute support.
• Paid volunteering days.
• Hybrid working model (3 days in-office).
• Bring Your Dog to Work Day every Friday.

The application process:

We aim for a smooth candidate experience, with feedback within days. Initial stage involves a brief 20-minute chat with our Talent Team. Successful candidates may proceed to further stages based on role level.

At InPost, our strength is our people. We promote an inclusive environment where everyone can flourish and be themselves.