Social Media Manager

Social Media Manager

A fast-growing consumer brand is seeking a creative, strategic Social Media Manager to lead its digital presence and community engagement efforts.
This is a hands-on role for someone who thrives on authentic storytelling, understands the nuances of compliance, and knows how to build meaningful connections especially through WhatsApp and other direct channels.

What You ll Be Doing:
• Social Media Strategy & Execution: Own the brand s voice across Instagram, Facebook, X, and more; focusing on engagement, education, and community-building
• Content Creation: Plan and produce high-quality visuals, short-form videos, and copy that align with brand values and UK advertising regulations
• WhatsApp Community Management: Grow and nurture private groups, delivering exclusive content and fostering brand advocacy
• Customer Engagement: Be the first point of contact across social platforms, offering timely, helpful support and sparking positive interactions
• Analytics & Reporting: Track performance, analyse engagement, and provide actionable insights to improve reach and resonance

What You ll Bring:
• Proven experience managing multi-platform social media accounts
• Strong content planning and creation skills
• Excellent customer service instincts
• Familiarity with scheduling tools like Hootsuite or Buffer
• Bonus: Experience with WhatsApp communities, graphic/video tools (Canva, Adobe), and knowledge of UK CAP Code & ASA guidelines

This role is based in Birmingham with occasional travel and out-of-hours work for events and filming. Salary is upto £35k.