Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Strategic Partnership Manager

Introduction to the Team

Do you want to join a high growth B2B2C partnership focused on driving industry-leading travel products and services? Are you passionate about building enduring relationships? Do you want to make a lasting difference on a growing business that is central to the Expedia Group strategy? If yes, then Expedia Private Label Solutions (PLS) would like to meet you!

In this role, you will:

As a Strategic Partnerships Manager, you will join a team of Account Managers who manage one of Expedia's largest private label financial institution partners. You will be responsible for owning internal and client-facing operational workstreams specific to the partner's proprietary Hotel programs and Compliance requirements to ensure Expedia is delivering best-in-class services and adhering to our partnership obligations. You will help manage the account to revenue targets as well as identify and drive growth initiatives in collaboration with other Account Managers and Product teams. This is an opportunity to learn in a high-performance environment, in a multi-billion dollar and complex enterprise partnership from the ground up. If you are comfortable building lasting partner relationships and delivering at the highest standards, come build something great with us!

• Manage and optimize our partnership operations to ensure the highest standards of delivery in the following areas:
• Hotel Operations: Work closely with internal and partner operations team to ensure best in class operations which includes
• Work with internal Expedia teams as a knowledge base on our private label partnership
• Act as primary contact for our private label partner as it relates to hotel operations
• Day-to-day operations management for our hotel partners
• Compliance:
  • Work closely with Expedia Security, Servicing and Legal teams to manage our annual information security audit as well as ongoing compliance requests and escalations
  • Find ways to optimize our partner compliance processes (Infosec and other audits, compliance requests, partner escalations, etc )
  • Manage partnership SLAs
• Work collaboratively with the partner to identify new business opportunities and drive new business
• Build strong long-term strategic commercial relationships
• Resourcing and Budget Management

Experience and Qualifications:

• Have a strong business acumen and financial skillset
• Have prior experience in client facing roles & building strategic partnerships
• Have prior experience understanding commercial contracts
• Have prior experience or understanding of hotel revenue management & operations
• Have an advanced Microsoft Excel skillset and are comfortable working with data to communicate and make effective business decisions
• Proactive in identifying and acting on opportunities for improvement
• Can identify commercial risks and communicate them effectively
• Comfortable navigating and managing complex organizational structures and people dynamics
• Have strong written and verbal communication skills
• Have prior travel industry & tech experience
• Are comfortable working in a fast pace and complex environment to meet high partner standards
• 5+ years experience in a consulting/ strategic partnership role
• Bachelor's degree or equivalent work experience required
• MBA Preferred

The total cash range for this position in Chicago is $90,000.00 to $126,000.00. Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Chicago is $90,000.00 to $126,000.00. Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.