Plumbing Counter Assistant

Plumbing & HeatingTrade Counter Assistant

Hours: Monday to Friday, 7:30am 5:30pm, and alternate Saturdays, 6:30am 3:30pm

An exciting opportunity has arisen for a Plumbing & Heating Trade Counter Assistant to join a busy branch in Willesden offering a wide range of plumbing and building supplies.

The role involves being the first point of contact for customers, providing expert advice, processing transactions, and ensuring the trade counter operates smoothly.

Benefits:

• Annual starting salary: £33,000

• 20 days annual leave plus bank holidays

• Birthday day off

• Pension scheme

• Group life assurance up to 3x Salary (subject to length of service)

• Staff discount

• Cycle to Work scheme

• Employee assistance programme

• Long service awards

Requirements:

• Strong understanding of plumbing & heating materials.

• Confident, with good interpersonal skills and the ability to approach and engage with customers effectively.

• Capable of working efficiently as part of a busy team.

• Self-motivated, with the ability to prioritise tasks and work well under pressure.

Responsibilities:

• Provide expert advice and assistance to customers on plumbing & heating products and materials.

• Process orders, handle invoicing, and manage payments accurately and efficiently.

• Replenish stock on the shop floor and assist with regular stock counts.

• Support deliveries to and from the store.

• Manage telephone inquiries effectively, ensuring clear and professional communication.

• Respond to customer needs positively and promptly, maintaining high levels of service at all times.