Housing Triage Officer

We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively.

The successful candidate will be required to be int he office 3 days a week.

The Role
Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks.
Identify households at risk of homelessness and provide early intervention support where applicable.
Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits.
Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation.
Undertake casework as required to complete triage assessments and ensure timely progression of cases.
Coordinate and respond to general housing queries via phone, email, and in person.
Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation.

Key Requirements
Proven recent experience using Abritas (Civica) Homeless module.
Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda.
Good working knowledge of tenancy law to provide accurate advice to tenants and landlords.
Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines.
A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement.

What you need to do now
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.