Visiting Officer

We are looking for a proactive and resident-focused Visiting Officer to join a busy Housing Needs service. This is a frontline role where you will be the face of the Council, conducting home visits to residents in temporary accommodation and those applying as homeless, including those in council, housing association, and privately rented homes.

The role is key to ensuring properties are safe, suitable, and well-maintained, while also identifying vulnerabilities, safeguarding concerns, and tenancy issues. You will work closely with other departments, agencies, and support services to protect residents' wellbeing and help them sustain their tenancies.

The Role
Carry out home visits to assess property suitability, occupancy, and health and safety compliance.
Identify repairs, maintenance issues, disrepair, or property hazards and refer to the relevant teams.
Detect and refer suspected tenancy fraud, homelessness application fraud, or breaches of tenancy conditions.
Promote fire safety, test alarms and CO detectors, and refer to fire safety teams where necessary.
Identify and support residents at risk of abuse, neglect, or tenancy breakdown by making referrals to safeguarding or support services.
Collect and verify household information, including employment and disability status, to inform service planning.
Advise residents on tenancy and housing matters, signposting to relevant services.
Respond to emergency incidents and ensure lessons are fed back into service improvements.
Maintain accurate visit records and ensure all correspondence is of a high standard and resident-focused.
Work collaboratively with internal departments, partner agencies, and community services to deliver effective housing solutions.

Key Requirements
Experience working in housing services, ideally within social housing or local authority.
Knowledge of housing legislation, landlord obligations, and safeguarding.
Experience supporting residents to sustain tenancies and improve housing conditions.
Confident in identifying property hazards and instigating remedial action.
Strong customer service skills with a sensitive and empathetic approach.
Ability to work independently, manage workloads, and meet deadlines.
Competent in using housing management systems and recording accurate case notes.
Understanding of data protection, GDPR, health and safety, and fire safety standards.

What you need to do now
If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.