Sales & Customer Service Administrator

Job Title: Sales & Customer Service Administrator

Location: Weston-super-Mare
Hours: 9am - 5pm, Monday to Friday
Salary: Up to 26,000 PA

Are you a confident and experienced administrator with a knack for spotting opportunities? Do you enjoy building relationships and helping customers find the right solutions - without the pressure of a hard sales environment? If so, this could be the perfect role for you!

We're working with a well-established UK-based company that's a leader in its field, supplying high-quality equipment and services to a loyal and growing customer base. Based in modern, open-plan offices with free parking, casual dress, and a friendly, down-to-earth team of 9, this is a great opportunity to join a business that values your input and supports your growth.

As a Sales & Customer Service Administrator, you'll play a key role in supporting the sales process and enhancing customer experience. Your responsibilities will include:

• Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions.
• Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer.
• Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders.
• Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged.
• Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service.
• Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork.
• Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently.

We're looking for someone who's not just great at admin - but also has a natural commercial instinct. You'll need:

• Proven experience in a fast-paced administrative or customer service role.
• A keen eye for spotting sales opportunities and a confident, consultative approach.
• Strong communication skills - both written and verbal.
• Excellent organisational skills and the ability to manage multiple priorities.
• A proactive, can-do attitude and a team-focused mindset.
• Confidence using Microsoft Office and CRM systems (or the ability to learn quickly).

Experience in a sales, procurement, or customer service environment is a big plus!

• Free on-site parking
• Casual dress code
• Supportive, friendly team
• Modern office environment
• A role where your ideas and input are genuinely valued

If this sounds like your kind of role, we'd love to hear from you! Apply online or send your CV to (url removed). Prefer to chat first? Call Debbie on (phone number removed) for a friendly conversation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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