Application Service Desk Analyst

Job Title: Application Service Desk Analyst
Location: Dartford/Hybris
Salary: GBP27,500 - GBP29,000 (depending on experience)
About the Role
Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities
Respond to support queries via phone, email, or tickets
Troubleshoot and escalate technical issues
Write simple scripts (Python, PowerShell, JavaScript)
Maintain support documentation
Help users with application use and setup
Log and track incidents (using Salesforce Remedyforce, Jira)
Assist with testing updates and fixes
Work closely with IT and development teams
Shift work and some on call

What Youll Need
Experience in 1st line application support (essential)
Strong communication and customer service skills
Basic scripting knowledge (Python, PowerShell, JavaScript)
Familiarity with IT support tools and processes
Calm under pressure and good at problem-solving
ITIL Foundation (preferred)

Qualifications & Experience
Degree in IT/Computer Science or equivalent (preferred)
2 years in application support or customer service (preferred)
Junior developer experience a bonus

Benefits
Company pension
On-site parking
Death in Service cover
Sick pay