223048 Desktop Engineer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

The Role

The VDI team provides a secure and reliable ICT infrastructure for the provision of virtual desktops supplying clinical systems, internet, and e-mail throughout the organisation. Within this Server Engineers are expected to install, manage, maintain, and update the Virtual Desktop Infrastructure (VDI) servers and storage infrastructure. To provide end users with a secure and reliable platform for supplying Virtual Machines (VM's) that support clinical and non-clinical applications.

Providing advice, guidance and problem resolution to service managers and service users and provide third-line specialist technical support within eHealth. The post holder is one of a team providing expertise for all VDI issues and is responsible for the management and setup of VDI Nutanix servers, VMWare infrastructure, and Windows VM's (server and desktop) at sites in NHS Lothian.

What you will do:

• Develop the Windows desktop image for client applications.
• Development and testing of scripts that will be used within the VDI infrastructure.
• Make technical decisions, utilising skills, and knowledge of; appropriate tools, equipment, standards, and procedures, to provide an efficient and reliable virtual desktop and server infrastructure.
• Identify technical problems on the virtual desktop servers, and the management of resources required to find an efficient and effective resolution.

Top knowledge and skills:

• Information Technology Degree level qualification or appropriate experience.
• Experience of Windows Desktop and Server operating systems.
• Experience of Linux operating systems and bash scripting would be advantageous.
• Knowledge of Nutanix server and storage hardware is desirable but not essential.
• Experience of VMware would be an advantage.
• The need to be critically aware of the impact of changes to server and storage infrastructure, and the effect of service disruptions to service users and patient care.
• Good teamwork skills but also must be able to work independently, taking ownership of problems as they are identified, and ensuring that they are appropriately resolved.
• Ability to use in-depth technical knowledge to troubleshoot problems and work on complex issues with multiple potential causes, until a solution is obtained.
• Desire to seek out new and innovative solutions to improve the existing infrastructure.
• Ability to communicate with a range of service providers and users, with varying technical understanding.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Guy Hancock at