- Work for a leading financial services client
- Build and be part of a growing business currently experiencing growth and change
About Our Client
This opportunity is with a medium-sized organisation operating within the insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence.
Job Description
- Manage the end-to-end delivery of technology services to meet business needs.
- Ensure service levels are achieved and maintain a focus on continuous improvement.
- Collaborate with stakeholders to identify and resolve service-related issues promptly.
- Oversee the implementation of best practices in service delivery processes.
- Monitor performance metrics and produce regular reports for senior management.
- Coordinate with cross-functional teams to align technology services with business goals.
- Support incident, problem, and change management processes effectively.
- Drive the adoption of innovative solutions to enhance service delivery.
The Successful Applicant
A successful Service Delivery Manager should have:
- Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes.
- Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams.
- Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.).
- A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments.
- Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements.
- Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation.
- Hands-on experience with Azure Automation, PowerShell, or similar tools for automating processes and workflows.
- Knowledge of DevOps practices and Agile software development, with a focus on driving operational efficiencies and aligning with business goals.
- Understanding of incident management tools and processes, with the ability to lead complex incidents an problem resolutions
- Proven experience in managing technology services within a professional environment.
- Experience of being part of an Azure DevOps Journey
- Strong knowledge of service management frameworks and methodologies.
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Proficiency in using tools to monitor and report on service performance.
- A proactive approach to identifying and resolving service delivery challenges.
- Relevant qualifications in technology or service management are desirable.
Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to:
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure DevOps Engineer Expert
- ITIL Foundation Certification
- Agile Ways of working
What's on Offer
- Competitive salary in the upto £95K per annum
- Permanent position offering job stability and career growth opportunities.
- Generous holiday leave package and additional company benefits.
- Collaborative work environment in the Haywards Heath area.
- Opportunity to make a significant impact within the insurance industry.
If you are ready to take on this exciting role as a Service Delivery Manager, apply today to join a forward-thinking organisation.