Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Jun 07, 2024
Full time
Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Network Partnerships team sits within the Partnerships organization and is a key component of Stripe's success. Our team is responsible for developing and managing Stripe's relationships with the payment method providers that enable Stripe's product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, and conducts user advocacy and policy work with both new and existing payment method partners. These partnerships have a significant impact on Stripe and are essential for us to offer products used by millions of our users. What you'll do This is a high level and high impact individual contributor role: We are looking for a new member to join our team to develop partner strategies, manage key aspects of the partner relationship, and execute on high-impact initiatives with our partners across EMEA. As part of these efforts, you will build internal business cases, drive deal negotiation and execution, coordinate priorities and internal and external objective setting for the partner. The role requires previous experience working with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' leaders and/or senior executives. Responsibilities Manage strategic partnerships including global networks and local card schemes for Stripe, with a focus on driving the execution of joint initiatives and launching new offerings to benefit Stripe users Ensure best-in-class, methodical partner and deal management rooted in milestone management, KPIs and alignment on a portfolio of opportunities of mutual interest Leverage industry knowledge to craft thoughtful long-term partnership and product strategies, and execute deals and initiatives that support Stripe's strategy Coordinate with internal cross-functional stakeholders (including risk, compliance, product, engineering, treasury and global partner managers) to drive creation and execution of partner (and related product) strategy Develop and grow Stripe's relationships with partners, including their senior executives. In certain circumstances, you may also support GTM distribution of a payment method on Stripe Develop, manage and report on strategic plans, key negotiation/expansion opportunities and overall partner health with a multi-year vision in mind Reconcile competing priorities to drive creative solutions and commitment to a shared goal across multiple stakeholders Ensure sound execution of day-to-day operations and adherence to risk and compliance obligations Represent Stripe at partner and industry events, building close personal relationships with key partner stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 10+ years of experience in strategic partnerships, business development, corporate development or related field 8+ years of experience related to payments Thorough understanding of card network dynamics and business models Broad and deep experience executing industry-wide partnership strategies to build innovative product experiences and go to market models Experience negotiating commercial deals to support new product initiatives, expanding acceptance, new payment methods/flows Experience working in product-centric environments with significant internal and external dependencies Strong written and verbal communication skills with the ability to influence stakeholders internally and externally across a wide variety of functions, including at the C level Experience leading large complex cross-functional projects Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is £117,300 - £175,900. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Aug 10, 2025
Full time
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Network Partnerships team sits within the Partnerships organization and is a key component of Stripe's success. Our team is responsible for developing and managing Stripe's relationships with the payment method providers that enable Stripe's product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, and conducts user advocacy and policy work with both new and existing payment method partners. These partnerships have a significant impact on Stripe and are essential for us to offer products used by millions of our users. What you'll do This is a high level and high impact individual contributor role: We are looking for a new member to join our team to develop partner strategies, manage key aspects of the partner relationship, and execute on high-impact initiatives with our partners across EMEA. As part of these efforts, you will build internal business cases, drive deal negotiation and execution, coordinate priorities and internal and external objective setting for the partner. The role requires previous experience working with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' leaders and/or senior executives. Responsibilities Manage strategic partnerships including global networks and local card schemes for Stripe, with a focus on driving the execution of joint initiatives and launching new offerings to benefit Stripe users Ensure best-in-class, methodical partner and deal management rooted in milestone management, KPIs and alignment on a portfolio of opportunities of mutual interest Leverage industry knowledge to craft thoughtful long-term partnership and product strategies, and execute deals and initiatives that support Stripe's strategy Coordinate with internal cross-functional stakeholders (including risk, compliance, product, engineering, treasury and global partner managers) to drive creation and execution of partner (and related product) strategy Develop and grow Stripe's relationships with partners, including their senior executives. In certain circumstances, you may also support GTM distribution of a payment method on Stripe Develop, manage and report on strategic plans, key negotiation/expansion opportunities and overall partner health with a multi-year vision in mind Reconcile competing priorities to drive creative solutions and commitment to a shared goal across multiple stakeholders Ensure sound execution of day-to-day operations and adherence to risk and compliance obligations Represent Stripe at partner and industry events, building close personal relationships with key partner stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 10+ years of experience in strategic partnerships, business development, corporate development or related field 8+ years of experience related to payments Thorough understanding of card network dynamics and business models Broad and deep experience executing industry-wide partnership strategies to build innovative product experiences and go to market models Experience negotiating commercial deals to support new product initiatives, expanding acceptance, new payment methods/flows Experience working in product-centric environments with significant internal and external dependencies Strong written and verbal communication skills with the ability to influence stakeholders internally and externally across a wide variety of functions, including at the C level Experience leading large complex cross-functional projects Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is £117,300 - £175,900. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Mars Wrigley Confectionery UK (SLO, WAL, ISB & PAD)
Slough, Berkshire
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Aug 10, 2025
Full time
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Mars Wrigley Confectionery UK (SLO, WAL, ISB & PAD)
Windsor, Berkshire
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Aug 10, 2025
Full time
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Job Description: Veterinary Business Manager Field based Territory area: Lincolnshire-Nottingham-Derby-Doncaster-Grimsby-Mansfield Competitive salary plus company performance bonus Company car Exciting opportunities to engage with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved) Are you passionate about animal health and nutrition? Ready to make a difference in veterinary practices? At Royal Canin, we're looking for a dynamic veterinary business manager to drive sales growth and enhance the well-being of pets through nutritional recommendations. The primary purpose of this position is to be responsible for delivering territory sales growth and securing the clinical recommendation of Royal Canin products in line with the veterinary pillar strategy. What are we looking for? Sales Enthusiasm: Proven sales experience or a strong desire to learn and achieve. Nutritional Savvy: Confidence in understanding and presenting nutritional information. Skills: Strong presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Driver's License: A clean driving record is required. Direct Experience: In related companies or working within the veterinary industry preferable What would be your key responsibilities? Ignite Growth: Achieve sales goals by utilizing your strong selling skills to meet the unique needs of veterinary clinics. Build Relationships: Develop and nurture partnerships with key clinic individuals, identifying new opportunities to recommend our premium therapeutic diets. Educate: Veterinary staff on nutrition by being an expert in veterinary product knowledge and utilising available training tools Collaborate & Innovate: Work closely with your team and contribute valuable customer insights to shape strategies that benefit both clinics and pet owners. Engage & Educate: Participate in trade shows and conferences, delivering impactful training on nutritional benefits to support clinics. Stay Organized: Manage weekly reporting and maintain activity logs to keep your initiatives on track, including pre-call planning with defined objectives and delivery of sales coverage model objectives (frequency of visits, level of service etc.) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. About Mars Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's , SNICKERS , TWIX , MILKY WAY , DOVE , PEDIGREE , ROYAL CANIN , WHISKAS , EXTRA , ORBIT , 5 , SKITTLES , BEN'S ORIGINAL and COCOAVIA . Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals , BluePearl , Linnaeus, AniCura, VCA and Pet Partners . Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Ready to make an impact? If you're motivated, enthusiastic, and eager to drive positive change in the veterinary field, we want to hear from you!
Aug 10, 2025
Full time
Job Description: Veterinary Business Manager Field based Territory area: Lincolnshire-Nottingham-Derby-Doncaster-Grimsby-Mansfield Competitive salary plus company performance bonus Company car Exciting opportunities to engage with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved) Are you passionate about animal health and nutrition? Ready to make a difference in veterinary practices? At Royal Canin, we're looking for a dynamic veterinary business manager to drive sales growth and enhance the well-being of pets through nutritional recommendations. The primary purpose of this position is to be responsible for delivering territory sales growth and securing the clinical recommendation of Royal Canin products in line with the veterinary pillar strategy. What are we looking for? Sales Enthusiasm: Proven sales experience or a strong desire to learn and achieve. Nutritional Savvy: Confidence in understanding and presenting nutritional information. Skills: Strong presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Driver's License: A clean driving record is required. Direct Experience: In related companies or working within the veterinary industry preferable What would be your key responsibilities? Ignite Growth: Achieve sales goals by utilizing your strong selling skills to meet the unique needs of veterinary clinics. Build Relationships: Develop and nurture partnerships with key clinic individuals, identifying new opportunities to recommend our premium therapeutic diets. Educate: Veterinary staff on nutrition by being an expert in veterinary product knowledge and utilising available training tools Collaborate & Innovate: Work closely with your team and contribute valuable customer insights to shape strategies that benefit both clinics and pet owners. Engage & Educate: Participate in trade shows and conferences, delivering impactful training on nutritional benefits to support clinics. Stay Organized: Manage weekly reporting and maintain activity logs to keep your initiatives on track, including pre-call planning with defined objectives and delivery of sales coverage model objectives (frequency of visits, level of service etc.) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. About Mars Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's , SNICKERS , TWIX , MILKY WAY , DOVE , PEDIGREE , ROYAL CANIN , WHISKAS , EXTRA , ORBIT , 5 , SKITTLES , BEN'S ORIGINAL and COCOAVIA . Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals , BluePearl , Linnaeus, AniCura, VCA and Pet Partners . Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Ready to make an impact? If you're motivated, enthusiastic, and eager to drive positive change in the veterinary field, we want to hear from you!
Mars Wrigley Confectionery UK (SLO, WAL, ISB & PAD)
Maidenhead, Berkshire
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Aug 10, 2025
Full time
Job Description: Job Description The purpose of this role is to develop and deploy efficient media plans, enabled by a strong understanding of the UK and Ireland media landscape (offline & online). The candidate should accelerate the UKI media agenda, contribute to the Global Media strategy and strongly collaborate with x-functional teams across UKI, the region & global stakeholders. What are we looking for? Proven experience in relevant media or marketing roles Experience in building, communicating, and executing strong strategies and plans. Ability to set and achieve goals and manage multiple projects and priorities Excellent communication skills and ability to create strong relationships internally & externally Digitally savvy with strong analytical and data analysis skills. Ability to create strong collaborative relationships -influencing without authority, working cross functionally, and managing multiple stakeholders What will be your key responsibilities? Support local brand portfolio teams in planning, executing and reviewing media campaigns in UKI Steer media agency and drive successful campaigns delivering on media 2025 KPIs Lead Test & Learn agenda and represent UKI among regional and global media stakeholders Drive collaboration with x-functional regional and global stakeholders and ensure media engagement and visibility within local forums Support ICP process and own PO & A&CP budget management Mange and develop relationships with Local Media owners Support in building media capabilities across the marketing team and wider business Ensure local consumer, cultural and media needs are fed into regional teams and support local team to localize content as needed across PR / Local partnerships / Influencers. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Job Description: Veterinary Business Manager - FTC 18 months F ield bas ed Terri tory area : Liverpool, Chester, Warrington, Southport, Owestry Competitive s alary plus company performance bonus Company car Exciting opportunities to engag e with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved) Are you passionate about animal health and nutrition? Ready to make a difference in veterinary practices? At Royal Canin, we're looking for a dynamic veterinary business manager to drive sales growth and enhance the well-being of pets through nutritional recommendations. The primary purpose of this position is to be responsible for delivering territory sales growth and securing the clinical recommendation of Royal Canin products in line with the veterinary pillar strategy. What are we looking for? Sales Enthusiasm : Proven sales experience or a strong desire to learn and achieve. Nutritional Savvy : Confidence in understanding and presenting nutritional information. S kills: S trong presentation , communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Driver's License : A clean driving record is required . Direct Experience: I n related companies or working within the veterinary industry preferable What would be your key responsibilities? Ignite Growth : Achieve sales goals by utilizing your strong selling skills to meet the unique needs of veterinary clinics. Build Relationships : Develop and nurture partnerships with key clinic individuals, identifying new opportunities to recommend our premium therapeutic diets. Educate: V eterinary staff on nutrition by being an expert in veterinary product knowledge and utilising available training tools Collaborate & Innovate : Work closely with your team and contribute valuable customer insights to shape strategies that benefit both clinics and pet owners. Engage & Educate : Participate in trade shows and conferences, delivering impactful training on nutritional benefits to support clinics. Stay Organized : Manage weekly reporting and maintain activity logs to keep your initiatives on track , including pre-call planning with defined objectives and delivery of sales coverage model objectives (frequency of visits, level of service etc.) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. About Mars Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's , SNICKERS , TWIX , MILKY WAY , DOVE , PEDIGREE , ROYAL CANIN , WHISKAS , EXTRA , ORBIT , 5 , SKITTLES , BEN'S ORIGINAL and COCOAVIA . Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals , BluePearl , Linnaeus, AniCura , VCA and Pet Partners . Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Ready to make an impact? If you're motivated, enthusiastic, and eager to drive positive change in the veterinary field, we want to hear from you!
Aug 10, 2025
Full time
Job Description: Veterinary Business Manager - FTC 18 months F ield bas ed Terri tory area : Liverpool, Chester, Warrington, Southport, Owestry Competitive s alary plus company performance bonus Company car Exciting opportunities to engag e with pet professionals and enthusiasts at 2-3 key industry events per year (some weekend work involved) Are you passionate about animal health and nutrition? Ready to make a difference in veterinary practices? At Royal Canin, we're looking for a dynamic veterinary business manager to drive sales growth and enhance the well-being of pets through nutritional recommendations. The primary purpose of this position is to be responsible for delivering territory sales growth and securing the clinical recommendation of Royal Canin products in line with the veterinary pillar strategy. What are we looking for? Sales Enthusiasm : Proven sales experience or a strong desire to learn and achieve. Nutritional Savvy : Confidence in understanding and presenting nutritional information. S kills: S trong presentation , communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Driver's License : A clean driving record is required . Direct Experience: I n related companies or working within the veterinary industry preferable What would be your key responsibilities? Ignite Growth : Achieve sales goals by utilizing your strong selling skills to meet the unique needs of veterinary clinics. Build Relationships : Develop and nurture partnerships with key clinic individuals, identifying new opportunities to recommend our premium therapeutic diets. Educate: V eterinary staff on nutrition by being an expert in veterinary product knowledge and utilising available training tools Collaborate & Innovate : Work closely with your team and contribute valuable customer insights to shape strategies that benefit both clinics and pet owners. Engage & Educate : Participate in trade shows and conferences, delivering impactful training on nutritional benefits to support clinics. Stay Organized : Manage weekly reporting and maintain activity logs to keep your initiatives on track , including pre-call planning with defined objectives and delivery of sales coverage model objectives (frequency of visits, level of service etc.) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. About Mars Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's , SNICKERS , TWIX , MILKY WAY , DOVE , PEDIGREE , ROYAL CANIN , WHISKAS , EXTRA , ORBIT , 5 , SKITTLES , BEN'S ORIGINAL and COCOAVIA . Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals , BluePearl , Linnaeus, AniCura , VCA and Pet Partners . Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Ready to make an impact? If you're motivated, enthusiastic, and eager to drive positive change in the veterinary field, we want to hear from you!
Entity: Customers & Products Job Family Group: Marketing Group Job Description: As the Marketing Project Manager, you will manage and co-ordinate the development of the overall UK marketing annual plan, working in close collaboration with both global and local marketing teams. This role owns theUK marketing planning process, ensuring we start with clear customer insight and deliver a customer journey click apply for full job details
Aug 10, 2025
Full time
Entity: Customers & Products Job Family Group: Marketing Group Job Description: As the Marketing Project Manager, you will manage and co-ordinate the development of the overall UK marketing annual plan, working in close collaboration with both global and local marketing teams. This role owns theUK marketing planning process, ensuring we start with clear customer insight and deliver a customer journey click apply for full job details
Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a seasoned and results-driven Commercial Growth Sales Manager with a proven track record in enterprise sales with a deep understanding of payments, cloud native technologies, API driven solutions, with the ability to build a pipeline of clients alongside establishing successful sales partnerships. Experienced in selling to large enterprises, start-up fintechs and financial institutions. Key Responsibilities Include: Market Analysis - Identify growth areas through market trend analysis Client Relations - Manage vital client relationships across organisational levels, fostering satisfaction and loyalty Sales and Partnership Development - Demonstrate commercial acumen, negotiate agreements, and develop new partnerships for strategic growth Customer Focus and Growth - Maintain a customer-focused approach, achieving revenue targets and driving growth in market share and volume Strategic Vision - Set strategic visions for a portfolio of major clients, collaborating internally for implementation Performance Reviews - Deliver service reviews, showcasing financial performance, and collaborate on Payment Services initiatives Team Collaboration - Actively participate as a team player, collaborating with internal stakeholders for initiative success Prospecting and Proposals - Excel in prospecting, preparing bids, proposals, and presentations for high-value service offerings Stakeholder Management - Manage senior client stakeholders, adapting to market requirements in Fintech, payments, banking, lending, and insurance Proven experience in enterprise sales, business development, or partnerships within financial services or fintech A robust record of closing complex, high-value deals with regulated institutions or large corporates Previous exposure to UK and cross-border payments rails, APIs, and platform-led solutions A strategic mindset with a hands-on, delivery-focused approach Experience in larger enterprise environments; scale-up exposure is a plus Understanding of payments market and eco-system Influencing, sales and negotiation skills Communication Skills Organisational Skills Excellent People Skills 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 10, 2025
Full time
Hello, we're Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a seasoned and results-driven Commercial Growth Sales Manager with a proven track record in enterprise sales with a deep understanding of payments, cloud native technologies, API driven solutions, with the ability to build a pipeline of clients alongside establishing successful sales partnerships. Experienced in selling to large enterprises, start-up fintechs and financial institutions. Key Responsibilities Include: Market Analysis - Identify growth areas through market trend analysis Client Relations - Manage vital client relationships across organisational levels, fostering satisfaction and loyalty Sales and Partnership Development - Demonstrate commercial acumen, negotiate agreements, and develop new partnerships for strategic growth Customer Focus and Growth - Maintain a customer-focused approach, achieving revenue targets and driving growth in market share and volume Strategic Vision - Set strategic visions for a portfolio of major clients, collaborating internally for implementation Performance Reviews - Deliver service reviews, showcasing financial performance, and collaborate on Payment Services initiatives Team Collaboration - Actively participate as a team player, collaborating with internal stakeholders for initiative success Prospecting and Proposals - Excel in prospecting, preparing bids, proposals, and presentations for high-value service offerings Stakeholder Management - Manage senior client stakeholders, adapting to market requirements in Fintech, payments, banking, lending, and insurance Proven experience in enterprise sales, business development, or partnerships within financial services or fintech A robust record of closing complex, high-value deals with regulated institutions or large corporates Previous exposure to UK and cross-border payments rails, APIs, and platform-led solutions A strategic mindset with a hands-on, delivery-focused approach Experience in larger enterprise environments; scale-up exposure is a plus Understanding of payments market and eco-system Influencing, sales and negotiation skills Communication Skills Organisational Skills Excellent People Skills 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
VC & Startup Partnerships Manager - UKI, Nordics & MENA page is loaded VC & Startup Partnerships Manager - UKI, Nordics & MENA Apply remote type In Office locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R30673 Job Description Location: London, United Kingdom Department: Product, Field and Partner Marketing: Global Startups Business Reports to: Sr. Manager, Regional Lead - EMEA About Zendesk for Startups Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 100,000 customer accounts globally, and we've been working with the world's most disruptive startups since their early stages, like Slack, Uber, Instacart, Coinbase, Nubank, Lime, and Deliveroo. About the Role As a VC & Startup Partnerships Manager , you will drive the adoption of Zendesk among startups in the UKI, Nordics, and MENA region by building and nurturing strategic partnerships with venture capitalists (VCs), accelerators, government bodies, service providers and ecosystem partners. You will lead partner onboarding, sponsorships, co-marketing efforts, and enablement initiatives, while closely collaborating with sales and marketing teams to deliver effective sell-to and sell-with motions alongside VC and investor partners. In this role, you will evangelize Zendesk within the startup ecosystem, actively drive program applications, connect startups with our sales organization, and execute regional events and initiatives to strengthen our presence. By developing insight-driven narratives and managing ongoing partner communications and reporting, you'll help accelerate startup success and ensure strong alignment with both regional and global programs. The ideal candidate is a skilled relationship builder, capable of engaging with both founders and VC partners, navigating Zendesk's internal teams, and serving as a strong advocate for our customers and partners. Responsibilities: Build and nurture partner ecosystems : Recruit, activate, and grow relationships with regional partners including venture capital firms, accelerators, government entities, and service providers-serving as Zendesk's key representative across the UKI, Nordics & MENA region. Drive sponsorship & co-marketing initiatives : Secure, manage, and maximize partner sponsorships, joint marketing efforts, and engagement programs to amplify Zendesk's impact and presence in the startup ecosystem. Partner enablement & joint go-to-marke t: Equip VCs and partners with tools, training, and resources to advocate for Zendesk within their portfolios. Collaborate with VCs and Zendesk sales teams on joint outreach, co-selling, and introductions to accelerate startup adoption and revenue growth in the region. Own startup adoption and engagement : Generate startup signups and awareness through impactful partnership activities, educational resources, events, and tailored value-add initiatives for founders and their communities. Lifecycle management : Oversee and support founders throughout the program lifecycle-from initial application and onboarding to program graduation-answering queries, facilitating enablement, and connecting founders into the broader startup community. Operational excellence : Continuously track and report regional partner metrics, application flows (partner-sourced vs. organic), and program performance to both regional and global teams for initiative alignment. Produce quarterly reports and insight-driven, partner-facing narratives that showcase the value and impact of the Zendesk for Startups program to VC/investor partners. Ecosystem evangelism : Represent Zendesk at third-party events, conferences, and ecosystem gatherings through speaking engagements, demos, and sponsorships, establishing Zendesk as a leading ally for startups. Regional strategy & internal collaboration : Help shape the growth strategy for the Startups team in the region, and coordinate with cross-functional Zendesk teams-leveraging internal resources to ensure effective regional execution and alignment with global objectives. Requirements: Based in London, United Kingdom. 6+ years of relevant experience in partnerships within the startup, venture, or technology ecosystems, experience in a customer or partner-facing role, with a track record of top performance. Immersed in the regional startup ecosystem with an understanding of key players and emerging trends within the region. Demonstrated analytical skills, particularly the ability to measure program impact/success. Strong networking and relationship management skills. Ability to manage multiple stakeholders and drive joint programs. Superior verbal and written communication skills in English Availability to travel Nice to haves : Fluency in Hebrew, Arabic or French is a plus. Experience as a founder, at an accelerator or in venture capital. Subject matter expertise on managing customer support and/or sales teams. Hands-on experience with Zendesk products, CRM tools (Salesforce, Airtable), or startup-focused GTM motions. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. More meaningful moments. Fewer Zoom calls. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ " email addresses. If you encounter suspicious messages, do not respond and report them to
Aug 10, 2025
Full time
VC & Startup Partnerships Manager - UKI, Nordics & MENA page is loaded VC & Startup Partnerships Manager - UKI, Nordics & MENA Apply remote type In Office locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R30673 Job Description Location: London, United Kingdom Department: Product, Field and Partner Marketing: Global Startups Business Reports to: Sr. Manager, Regional Lead - EMEA About Zendesk for Startups Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 100,000 customer accounts globally, and we've been working with the world's most disruptive startups since their early stages, like Slack, Uber, Instacart, Coinbase, Nubank, Lime, and Deliveroo. About the Role As a VC & Startup Partnerships Manager , you will drive the adoption of Zendesk among startups in the UKI, Nordics, and MENA region by building and nurturing strategic partnerships with venture capitalists (VCs), accelerators, government bodies, service providers and ecosystem partners. You will lead partner onboarding, sponsorships, co-marketing efforts, and enablement initiatives, while closely collaborating with sales and marketing teams to deliver effective sell-to and sell-with motions alongside VC and investor partners. In this role, you will evangelize Zendesk within the startup ecosystem, actively drive program applications, connect startups with our sales organization, and execute regional events and initiatives to strengthen our presence. By developing insight-driven narratives and managing ongoing partner communications and reporting, you'll help accelerate startup success and ensure strong alignment with both regional and global programs. The ideal candidate is a skilled relationship builder, capable of engaging with both founders and VC partners, navigating Zendesk's internal teams, and serving as a strong advocate for our customers and partners. Responsibilities: Build and nurture partner ecosystems : Recruit, activate, and grow relationships with regional partners including venture capital firms, accelerators, government entities, and service providers-serving as Zendesk's key representative across the UKI, Nordics & MENA region. Drive sponsorship & co-marketing initiatives : Secure, manage, and maximize partner sponsorships, joint marketing efforts, and engagement programs to amplify Zendesk's impact and presence in the startup ecosystem. Partner enablement & joint go-to-marke t: Equip VCs and partners with tools, training, and resources to advocate for Zendesk within their portfolios. Collaborate with VCs and Zendesk sales teams on joint outreach, co-selling, and introductions to accelerate startup adoption and revenue growth in the region. Own startup adoption and engagement : Generate startup signups and awareness through impactful partnership activities, educational resources, events, and tailored value-add initiatives for founders and their communities. Lifecycle management : Oversee and support founders throughout the program lifecycle-from initial application and onboarding to program graduation-answering queries, facilitating enablement, and connecting founders into the broader startup community. Operational excellence : Continuously track and report regional partner metrics, application flows (partner-sourced vs. organic), and program performance to both regional and global teams for initiative alignment. Produce quarterly reports and insight-driven, partner-facing narratives that showcase the value and impact of the Zendesk for Startups program to VC/investor partners. Ecosystem evangelism : Represent Zendesk at third-party events, conferences, and ecosystem gatherings through speaking engagements, demos, and sponsorships, establishing Zendesk as a leading ally for startups. Regional strategy & internal collaboration : Help shape the growth strategy for the Startups team in the region, and coordinate with cross-functional Zendesk teams-leveraging internal resources to ensure effective regional execution and alignment with global objectives. Requirements: Based in London, United Kingdom. 6+ years of relevant experience in partnerships within the startup, venture, or technology ecosystems, experience in a customer or partner-facing role, with a track record of top performance. Immersed in the regional startup ecosystem with an understanding of key players and emerging trends within the region. Demonstrated analytical skills, particularly the ability to measure program impact/success. Strong networking and relationship management skills. Ability to manage multiple stakeholders and drive joint programs. Superior verbal and written communication skills in English Availability to travel Nice to haves : Fluency in Hebrew, Arabic or French is a plus. Experience as a founder, at an accelerator or in venture capital. Subject matter expertise on managing customer support and/or sales teams. Hands-on experience with Zendesk products, CRM tools (Salesforce, Airtable), or startup-focused GTM motions. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. More meaningful moments. Fewer Zoom calls. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ " email addresses. If you encounter suspicious messages, do not respond and report them to
Service Delivery Manager - Pod Lead, Charles River Development, Vice President page is loaded Service Delivery Manager - Pod Lead, Charles River Development, Vice President Apply locations London, England time type Full time posted on Posted Yesterday time left to apply End Date: October 5, 2025 (30+ days left to apply) job requisition id R-776379 Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. The Pod lead enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes. Role and Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD's Operations functions with specific reference to key strategic clients. The Pod Lead will work with Global and Regional Heads of Delivery, assure that operational control gates governing Project release into the Live environments are observed and escalate risks to the steering group and if necessary, executive management layer. The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River. This role will take responsibility for identifying opportunities for process improvement based on data and enhance reporting of the operations both internally and to senior client teams. This role works closely with the Global Operations Centre (GOC) to ensure availability of the Charles River IMS Platform and associated support services. Ensure Batch reporting for end-to-end daily reporting Focus on Responsibility for definition and monitoring and analysis of KPI. Identifying Improvements based on this data. SaaS Deployments. Various Available modules and general understanding of each of them. Data Platform and Services. Product Integration. Batch Processes. Start of day readiness. Support planning, priorities and issue management across the organistion End to end ownership and accountability of managing client environments Ownership of change management communications Operations Channel into Exec Management Daily updates. Escalation target for Operations and other delivery groups. Business Recovery Management Mobilisation of Major incident process from a CRD perspective. Take lead and drive on priority incidents for key clients. Process Improvement Identify Chronic issues. Recommend and collate ideas for improvement. Build business cases and drive for Recommendations to Actions Data Analysis Build and analyse reports to be shared with internal and external stakeholders Responsibility for support case hygiene and improving response and resolution time Provide guidance and oversight to Incident Management Ensure follow ups to major Incident management. Be a key point of contact for Incident Review and Management General Requirements Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred. Experience in Services / SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability to motivate staff in high pressure environments. Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills. Proven ability to partner with various internal departments to deliver superior customer service. Have an established successful Client Management and Support record of accomplishment. Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. Similar Jobs (2) Client Success Representative, Charles River Development, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago time left to apply End Date: October 5, 2025 (30+ days left to apply) Service Delivery Manager - Pod Lead, Charles River Development, Vice President locations London, England time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 2, 2025 (30+ days left to apply) About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Aug 09, 2025
Full time
Service Delivery Manager - Pod Lead, Charles River Development, Vice President page is loaded Service Delivery Manager - Pod Lead, Charles River Development, Vice President Apply locations London, England time type Full time posted on Posted Yesterday time left to apply End Date: October 5, 2025 (30+ days left to apply) job requisition id R-776379 Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. The Pod lead enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes. Role and Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD's Operations functions with specific reference to key strategic clients. The Pod Lead will work with Global and Regional Heads of Delivery, assure that operational control gates governing Project release into the Live environments are observed and escalate risks to the steering group and if necessary, executive management layer. The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River. This role will take responsibility for identifying opportunities for process improvement based on data and enhance reporting of the operations both internally and to senior client teams. This role works closely with the Global Operations Centre (GOC) to ensure availability of the Charles River IMS Platform and associated support services. Ensure Batch reporting for end-to-end daily reporting Focus on Responsibility for definition and monitoring and analysis of KPI. Identifying Improvements based on this data. SaaS Deployments. Various Available modules and general understanding of each of them. Data Platform and Services. Product Integration. Batch Processes. Start of day readiness. Support planning, priorities and issue management across the organistion End to end ownership and accountability of managing client environments Ownership of change management communications Operations Channel into Exec Management Daily updates. Escalation target for Operations and other delivery groups. Business Recovery Management Mobilisation of Major incident process from a CRD perspective. Take lead and drive on priority incidents for key clients. Process Improvement Identify Chronic issues. Recommend and collate ideas for improvement. Build business cases and drive for Recommendations to Actions Data Analysis Build and analyse reports to be shared with internal and external stakeholders Responsibility for support case hygiene and improving response and resolution time Provide guidance and oversight to Incident Management Ensure follow ups to major Incident management. Be a key point of contact for Incident Review and Management General Requirements Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred. Experience in Services / SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability to motivate staff in high pressure environments. Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills. Proven ability to partner with various internal departments to deliver superior customer service. Have an established successful Client Management and Support record of accomplishment. Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. Similar Jobs (2) Client Success Representative, Charles River Development, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago time left to apply End Date: October 5, 2025 (30+ days left to apply) Service Delivery Manager - Pod Lead, Charles River Development, Vice President locations London, England time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 2, 2025 (30+ days left to apply) About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Language Matters Recruitment Consultants Ltd
Stockport, Cheshire
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders. This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently. Key Responsibilities: Managing day-to-day relationships with a portfolio of European clients Supporting clients through on-boarding, implementation, and ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and explain digital products Project Management skills, with the ability to manage multiple clients and priorities simultaneously Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial A proactive team player with a solutions-oriented mindset and strong attention to detail To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
Aug 09, 2025
Full time
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders. This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently. Key Responsibilities: Managing day-to-day relationships with a portfolio of European clients Supporting clients through on-boarding, implementation, and ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and explain digital products Project Management skills, with the ability to manage multiple clients and priorities simultaneously Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial A proactive team player with a solutions-oriented mindset and strong attention to detail To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted 2 Days Ago job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best-in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. In this pivotal role, you'll act as both a coach and mentor to your team and a trusted advisor to our customers - driving adoption, reducing churn, and delivering measurable outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented Customer Success Managers to consistently deliver an exceptional customer experience. Customer First Mindset: Ensure your team drives product adoption, value realization, and measurable customer outcomes. Strategic Execution: Define and execute strategies, objectives, and KPIs that fuel customer retention, growth, and satisfaction. Proactive Risk Management: Identify and manage key risks, ensuring early mitigation to protect and grow ARR. Cross-Functional Collaboration: Work closely with Sales, Professional Services, and Support to ensure customers achieve the best possible experience. Global Impact: Partner with Customer Success leaders across EMEA, North America, South Africa, and Australia to refine processes, playbooks, and best practices. What You'll Bring 7-8 years' experience in Customer Success or Account Management within a SaaS or technology environment 2-3 years of people management experience in a SaaS company Proven track record in driving customer satisfaction, retention, and revenue growth Strong cross-functional collaboration skills, with the ability to engage with technical teams, C-level executives, legal, and compliance stakeholders Strategic mindset, able to partner with business leaders to influence NRR and D&C outcomes Cybersecurity SaaS or SaaS company experience preferred Familiarity with Salesforce, Gainsight, or other Customer Success tools Why Join Mimecast? Be part of a globally diverse Customer Success organization of 100+ professionals spanning North America, EMEA, South Africa, and Australia. Work for a company consistently recognized as a leader in cybersecurity and human risk management. Help shape how we take a good Customer Success function and make it great - through innovation, collaboration, and a customer-first mindset. Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Ready to Make an Impact? If you're passionate about driving customer success at scale and developing high-performing teams that deliver exceptional value, apply now and be part of our journey to redefine Customer Excellence at Mimecast! The base salary range for this position is £56,000- £84,000 + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. Similar Jobs (1) Customer Success Manager locations Great Britain - London time type Full time posted on Posted 2 Days Ago We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.
Aug 09, 2025
Full time
Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted 2 Days Ago job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best-in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. In this pivotal role, you'll act as both a coach and mentor to your team and a trusted advisor to our customers - driving adoption, reducing churn, and delivering measurable outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented Customer Success Managers to consistently deliver an exceptional customer experience. Customer First Mindset: Ensure your team drives product adoption, value realization, and measurable customer outcomes. Strategic Execution: Define and execute strategies, objectives, and KPIs that fuel customer retention, growth, and satisfaction. Proactive Risk Management: Identify and manage key risks, ensuring early mitigation to protect and grow ARR. Cross-Functional Collaboration: Work closely with Sales, Professional Services, and Support to ensure customers achieve the best possible experience. Global Impact: Partner with Customer Success leaders across EMEA, North America, South Africa, and Australia to refine processes, playbooks, and best practices. What You'll Bring 7-8 years' experience in Customer Success or Account Management within a SaaS or technology environment 2-3 years of people management experience in a SaaS company Proven track record in driving customer satisfaction, retention, and revenue growth Strong cross-functional collaboration skills, with the ability to engage with technical teams, C-level executives, legal, and compliance stakeholders Strategic mindset, able to partner with business leaders to influence NRR and D&C outcomes Cybersecurity SaaS or SaaS company experience preferred Familiarity with Salesforce, Gainsight, or other Customer Success tools Why Join Mimecast? Be part of a globally diverse Customer Success organization of 100+ professionals spanning North America, EMEA, South Africa, and Australia. Work for a company consistently recognized as a leader in cybersecurity and human risk management. Help shape how we take a good Customer Success function and make it great - through innovation, collaboration, and a customer-first mindset. Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Ready to Make an Impact? If you're passionate about driving customer success at scale and developing high-performing teams that deliver exceptional value, apply now and be part of our journey to redefine Customer Excellence at Mimecast! The base salary range for this position is £56,000- £84,000 + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. Similar Jobs (1) Customer Success Manager locations Great Britain - London time type Full time posted on Posted 2 Days Ago We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence. Retail Director is responsible for leading the performance, profitability, optimization and development of the UK boutique network in line with the Maison's and the market's global strategy. The Retail Director is the warrant of the achievement of the business targets by ensuring an exceptional client experience and operational excellence. As a strong leader, you will manage your teams in line with the Maison's values and supports talent development for individual careers and collective team performance. Part of the local executive committee, the Retail Director is directly reporting to the UK Managing Director and functionally to the head of Regional retail department. What are we expecting of you? Performance Management Ensures that retail sales targets are achieved, monitors network's P&L In line with the Maison's and the market's global strategy, leads the network strategic projects(boutique openings, closings, renovations) Under the supervision and collaboration of the MD, builds the Retail part of the market's strategic and 3 year plans To sustain business growth, sets boutique sales targets in collaboration with other local departments (Marketing, Communications, PR, etc.) Analyses the market's KPIs and identifiespriority actions to achieve targets and business growth Together with Boutique Managers, develops, monitors and follows up oneach boutique's Commercial Action Plan Guarantees the highest standards of boutique operations (Client Service, Boutique Maintenance, etc.) to achieve the business targets and satisfy the clients' expectations Is responsible for the correct implementation of the Central policies and procedures, its' adaptation to local laws and correct usage in all boutiques Ensures that the Maison's standards in terms of client experience (Satisfaction Barometer and Mystery Shopping results) are respected and known throughout the network Supports the implementation of dedicated tools to drive Retail Operations and drive boutique productivity (retail metrics tools, dashboards, etc.) Follows up, together with relevant departmental managers, specific After Sales key performance indicators and client feedback Ensures fluid communication between retail / boutiques and office teams, as well as with region. Briefs Boutique Managers about new Brand initiatives, Maison policies and procedures and any global retail project that might impact the network Clientelling and Business Development Defines the UK client development strategy in coordination with the regional approach Ensures development of boutique CRM capabilities and implementation of client portfolio management at boutique level - including CRM strategy, budgets and ROI follow-up Ensures excellent client satisfaction based on the results of Satisfaction Barometer and Mystery Shopping Represents and acts as an Ambassador of the Maison and the market during events and with VIP clients Monitors the stock level on a regular basis to ensure a permanent qualitative and quantitative representation of all collections. Team Management and Development Anticipates, participates and ensures the recruitment of the best profiles for the network Defines and supports individual development plans to onboard, grow and retain the talents, follows up and measures results Constantly shares the vision, strategy and values of the Maison and engages and motivates all teams around them Evaluates the individual performance and gives regular and appropriate feedback Actively participates to the succession planning of the Retail teams If so, apply for the role! Strong understanding of the luxury retail business - previous management experience in luxury, retail/boutique experience Strong interpersonal skills with the ability to be persuasive, engaging and motivating with others in a consistent manner Significant experience being responsible for managing sales activities and projects of the retail business Business and results driven, structured & analytic mindset Able to work closely with cross-functional departments More than a job we recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations. The recruitment process Please apply online, and if your profile matches our search, you will be contacted by our HR Team. Initial screening call with Richemont Talent Team
Aug 09, 2025
Full time
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence. Retail Director is responsible for leading the performance, profitability, optimization and development of the UK boutique network in line with the Maison's and the market's global strategy. The Retail Director is the warrant of the achievement of the business targets by ensuring an exceptional client experience and operational excellence. As a strong leader, you will manage your teams in line with the Maison's values and supports talent development for individual careers and collective team performance. Part of the local executive committee, the Retail Director is directly reporting to the UK Managing Director and functionally to the head of Regional retail department. What are we expecting of you? Performance Management Ensures that retail sales targets are achieved, monitors network's P&L In line with the Maison's and the market's global strategy, leads the network strategic projects(boutique openings, closings, renovations) Under the supervision and collaboration of the MD, builds the Retail part of the market's strategic and 3 year plans To sustain business growth, sets boutique sales targets in collaboration with other local departments (Marketing, Communications, PR, etc.) Analyses the market's KPIs and identifiespriority actions to achieve targets and business growth Together with Boutique Managers, develops, monitors and follows up oneach boutique's Commercial Action Plan Guarantees the highest standards of boutique operations (Client Service, Boutique Maintenance, etc.) to achieve the business targets and satisfy the clients' expectations Is responsible for the correct implementation of the Central policies and procedures, its' adaptation to local laws and correct usage in all boutiques Ensures that the Maison's standards in terms of client experience (Satisfaction Barometer and Mystery Shopping results) are respected and known throughout the network Supports the implementation of dedicated tools to drive Retail Operations and drive boutique productivity (retail metrics tools, dashboards, etc.) Follows up, together with relevant departmental managers, specific After Sales key performance indicators and client feedback Ensures fluid communication between retail / boutiques and office teams, as well as with region. Briefs Boutique Managers about new Brand initiatives, Maison policies and procedures and any global retail project that might impact the network Clientelling and Business Development Defines the UK client development strategy in coordination with the regional approach Ensures development of boutique CRM capabilities and implementation of client portfolio management at boutique level - including CRM strategy, budgets and ROI follow-up Ensures excellent client satisfaction based on the results of Satisfaction Barometer and Mystery Shopping Represents and acts as an Ambassador of the Maison and the market during events and with VIP clients Monitors the stock level on a regular basis to ensure a permanent qualitative and quantitative representation of all collections. Team Management and Development Anticipates, participates and ensures the recruitment of the best profiles for the network Defines and supports individual development plans to onboard, grow and retain the talents, follows up and measures results Constantly shares the vision, strategy and values of the Maison and engages and motivates all teams around them Evaluates the individual performance and gives regular and appropriate feedback Actively participates to the succession planning of the Retail teams If so, apply for the role! Strong understanding of the luxury retail business - previous management experience in luxury, retail/boutique experience Strong interpersonal skills with the ability to be persuasive, engaging and motivating with others in a consistent manner Significant experience being responsible for managing sales activities and projects of the retail business Business and results driven, structured & analytic mindset Able to work closely with cross-functional departments More than a job we recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations. The recruitment process Please apply online, and if your profile matches our search, you will be contacted by our HR Team. Initial screening call with Richemont Talent Team
Join us as an Investment Advisor (IA) and work in close partnership with Relationship Managers in Private Banking, serving as a specialist with a deep understanding of our investment offerings. In this role, you'll focus on direct interactions with affluent clients, building and nurturing both internal and external relationships to grow a portfolio of investment and discretionary clients. The IA is expected to stay informed on the latest regulatory requirements and compliance policies, ensuring strict adherence to all standards. Maintaining compliance and managing risk are essential aspects of this role, as we aim to protect the business from undue exposure. To succeed as an Investment Advisor, you should possess the following essential skills and qualifications: Industry qualifications at FCA Level 6 and/or CFA, with the potential to pursue additional qualifications as required by business needs. A deep, comprehensive understanding of our investment philosophy, including asset classes such as equities, bonds, alternatives, derivatives, and foreign exchange. Excellent knowledge of macroeconomics, portfolio construction, and the range of solutions needed for effective implementation. Familiarity with behavioral economics is also a plus. Some other highly valued skills include: Self-motivation and the ability to strategically plan and execute client acquisition and relationship-building efforts. Relevant experience in the affluent investment industry at a level consistent with the role. Excellent presentation skills to effectively communicate and showcase our investment offerings. A collaborative mindset, able to work with colleagues worldwide to deliver comprehensive banking and financial services for clients. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance. Understanding of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings. Response to customer inquiries,attend client meetings and obtain a detailed understanding of complex personal / corporate financial circumstances in order to provide options for suitable product solutions. Support with resolution of issues,and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,building trust and encouraging adoption. Assistance with the development and execution of marketing materials for the product,such as pitch materials and client presentations. Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders. Participation in events,conferences,and other networking opportunities to showcase the product and generate interest. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Aug 09, 2025
Full time
Join us as an Investment Advisor (IA) and work in close partnership with Relationship Managers in Private Banking, serving as a specialist with a deep understanding of our investment offerings. In this role, you'll focus on direct interactions with affluent clients, building and nurturing both internal and external relationships to grow a portfolio of investment and discretionary clients. The IA is expected to stay informed on the latest regulatory requirements and compliance policies, ensuring strict adherence to all standards. Maintaining compliance and managing risk are essential aspects of this role, as we aim to protect the business from undue exposure. To succeed as an Investment Advisor, you should possess the following essential skills and qualifications: Industry qualifications at FCA Level 6 and/or CFA, with the potential to pursue additional qualifications as required by business needs. A deep, comprehensive understanding of our investment philosophy, including asset classes such as equities, bonds, alternatives, derivatives, and foreign exchange. Excellent knowledge of macroeconomics, portfolio construction, and the range of solutions needed for effective implementation. Familiarity with behavioral economics is also a plus. Some other highly valued skills include: Self-motivation and the ability to strategically plan and execute client acquisition and relationship-building efforts. Relevant experience in the affluent investment industry at a level consistent with the role. Excellent presentation skills to effectively communicate and showcase our investment offerings. A collaborative mindset, able to work with colleagues worldwide to deliver comprehensive banking and financial services for clients. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance. Understanding of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings. Response to customer inquiries,attend client meetings and obtain a detailed understanding of complex personal / corporate financial circumstances in order to provide options for suitable product solutions. Support with resolution of issues,and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,building trust and encouraging adoption. Assistance with the development and execution of marketing materials for the product,such as pitch materials and client presentations. Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders. Participation in events,conferences,and other networking opportunities to showcase the product and generate interest. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Sales Manager Full time, 37 hours per week £27,975 per annum Are you a results-driven sales professional with a passion for delivering success? Active Luton is looking for an ambitious and strategic Sales Manager to join their team and take their business growth to the next level click apply for full job details
Aug 09, 2025
Full time
Sales Manager Full time, 37 hours per week £27,975 per annum Are you a results-driven sales professional with a passion for delivering success? Active Luton is looking for an ambitious and strategic Sales Manager to join their team and take their business growth to the next level click apply for full job details
Senior Cloud Operations Architect, ES - EMEA Job ID: AWS EMEA SARL (Belgium Branch) - G97 Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Cloud Operations Architect drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. As a Sr.Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The Sr.Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment External customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment PREFERRED QUALIFICATIONS - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP - Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc. - Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 09, 2025
Full time
Senior Cloud Operations Architect, ES - EMEA Job ID: AWS EMEA SARL (Belgium Branch) - G97 Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Cloud Operations Architect drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. As a Sr.Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The Sr.Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment External customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment PREFERRED QUALIFICATIONS - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP - Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc. - Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Following two successful appointments of Salesforce Support Specilaists, we have two more exciting opportunities for 2x Salesforce Configuration Specialists to join our Salesforce team and help configure Salesforce for phase 2 of our organisational-wide rollout. Working with our existing team, they will help configure Salesforce to replace key legacy systems within our international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe. About Mission Without Borders International Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty. Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. About the role Mission Without Borders is seeking an experienced Salesforce Configuration Specialist to focus on three key areas; Configuring a new Salesforce platform, integration of existing platforms, and supporting users around the world. As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialists and Salesforce team, configuring the new system as well as being the first point of contact for Salesforce support across all staff in all 18 countries. Working with the system solution designs and architecture design documents created by the Salesforce Systems Architect, they will configure a brand-new Salesforce platform for program and beneficiary management. They will also need to ensure it is integrated with our existing NPSP donor management platform and works with other systems and services across the organisation. In addition to configuration, they will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our International Project Manager and Salesforce Developer and Product Owner to manage change requests. Who we are looking for You will have proven experience as a Salesforce Administrator and strong experience implementing new configurations from scratch. Educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. NPC would be an advantage. A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise competing tasks. You must be able to translate solution designs and technical designs into working solutions. You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service. You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Rewards and benefits Up to 30 days annual leave plus bank holidays Enrollment into our pension scheme Flexible approach to working (involves occasional travel to London, UK office or internationally)
Aug 09, 2025
Full time
Following two successful appointments of Salesforce Support Specilaists, we have two more exciting opportunities for 2x Salesforce Configuration Specialists to join our Salesforce team and help configure Salesforce for phase 2 of our organisational-wide rollout. Working with our existing team, they will help configure Salesforce to replace key legacy systems within our international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe. About Mission Without Borders International Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty. Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. About the role Mission Without Borders is seeking an experienced Salesforce Configuration Specialist to focus on three key areas; Configuring a new Salesforce platform, integration of existing platforms, and supporting users around the world. As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialists and Salesforce team, configuring the new system as well as being the first point of contact for Salesforce support across all staff in all 18 countries. Working with the system solution designs and architecture design documents created by the Salesforce Systems Architect, they will configure a brand-new Salesforce platform for program and beneficiary management. They will also need to ensure it is integrated with our existing NPSP donor management platform and works with other systems and services across the organisation. In addition to configuration, they will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our International Project Manager and Salesforce Developer and Product Owner to manage change requests. Who we are looking for You will have proven experience as a Salesforce Administrator and strong experience implementing new configurations from scratch. Educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. NPC would be an advantage. A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise competing tasks. You must be able to translate solution designs and technical designs into working solutions. You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service. You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Rewards and benefits Up to 30 days annual leave plus bank holidays Enrollment into our pension scheme Flexible approach to working (involves occasional travel to London, UK office or internationally)
Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About this role Aircall is seeking a Sales Director to lead our fantastic UKI Sales Team and make an impact on this strategic and high potential market. This role includes the management of all AEs closing new revenue. You will report directly to our Global VP Sales and will be responsible for defining the strategic direction of Aircall for UKI. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You're an expert of UKI Go To Market with experience collaborating with Marketing, Partnerships, Outbound. This position is based in London. Key Responsibilities Lead and accelerate UKI sales growth by forecasting, planning and executing business strategies aligned with our growth Strategic leadership - work closely with our senior leadership team to translate our company vision and strategy in your market Work efficiently with other department teams - such as Marketing, Success, Partnerships, Product, Tech - to select, evaluate, and approve opportunities for growth in the UKI market Drive organizational change & scale of our organization through forecast report on key metrics People leadership to build a world-class sales organization for UKI: lead and organize the Sales Teams, optimize the use of resources, time, budget Consider Employee Engagement a priority Create an environment conducive for the Aircall culture to flourish Developing a thorough understanding of the Aircall product, market and industry, as well as competitors Qualifications Previous experience successfully leading and scaling a B2B SaaS Sales team in UKI. Expert on the UKI market and leverage your existing network Demonstrable and impressive track record of growing revenue/ARR through strategic B2B SaaS sales in UKI. Significant experience in the SMB and Mid Market worlds. A previous experience in consultancy or as an analyst is a plus. Substantial commercial experience working in diverse, sales leadership roles, driving and implementing sales strategy and revenue growth Experience working with Channel and technology partners is a plus Proven experience in utilizing an inspirational and hands-on leadership style to drive a high-performing sales culture Strong analytical skills and capacity to challenge other departments (marketing, partnership, success) with empowered data Results driven, Team player with a work hard play hard mentality, ability to use own initiative, self-prioritize - and a good sense of humor is always appreciated :) Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality. Let's grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We're creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we're on. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Aug 09, 2025
Full time
Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About this role Aircall is seeking a Sales Director to lead our fantastic UKI Sales Team and make an impact on this strategic and high potential market. This role includes the management of all AEs closing new revenue. You will report directly to our Global VP Sales and will be responsible for defining the strategic direction of Aircall for UKI. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You're an expert of UKI Go To Market with experience collaborating with Marketing, Partnerships, Outbound. This position is based in London. Key Responsibilities Lead and accelerate UKI sales growth by forecasting, planning and executing business strategies aligned with our growth Strategic leadership - work closely with our senior leadership team to translate our company vision and strategy in your market Work efficiently with other department teams - such as Marketing, Success, Partnerships, Product, Tech - to select, evaluate, and approve opportunities for growth in the UKI market Drive organizational change & scale of our organization through forecast report on key metrics People leadership to build a world-class sales organization for UKI: lead and organize the Sales Teams, optimize the use of resources, time, budget Consider Employee Engagement a priority Create an environment conducive for the Aircall culture to flourish Developing a thorough understanding of the Aircall product, market and industry, as well as competitors Qualifications Previous experience successfully leading and scaling a B2B SaaS Sales team in UKI. Expert on the UKI market and leverage your existing network Demonstrable and impressive track record of growing revenue/ARR through strategic B2B SaaS sales in UKI. Significant experience in the SMB and Mid Market worlds. A previous experience in consultancy or as an analyst is a plus. Substantial commercial experience working in diverse, sales leadership roles, driving and implementing sales strategy and revenue growth Experience working with Channel and technology partners is a plus Proven experience in utilizing an inspirational and hands-on leadership style to drive a high-performing sales culture Strong analytical skills and capacity to challenge other departments (marketing, partnership, success) with empowered data Results driven, Team player with a work hard play hard mentality, ability to use own initiative, self-prioritize - and a good sense of humor is always appreciated :) Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality. Let's grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We're creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we're on. Why join us? Key moment to join Aircall in terms of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We are looking for a highly organised and proactive Service Co-Ordinator to join our dynamic Aftersales team. This is a fast-paced and pivotal role where you will lead and empower a team of site and field-based engineers. You'll be instrumental in coordinating equipment repairs, fostering strong relationships with customers and site managers, and meticulously managing engineer workloads to ensure all maintenance is completed on time and to the highest standards. The ideal candidate will thrive in a busy service office environment, ideally bringing experience from the Material Handling Equipment (MHE) industry. Your exceptional attention to detail, passion for delivering outstanding customer service, and ability to navigate daily challenges with a solution-oriented approach will be crucial for success in this role. Key Responsibilities As our Service Co-Ordinator, you will be responsible for: Team Leadership & Coordination: Leading and mentoring a team of Field Based Engineers and Site Engineering Team Leaders. Collaborating with other members of the Aftersales Team to efficiently coordinate engineer deployments. Customer & Stakeholder Liaison: Serving as a primary contact for customer site managers, arranging engineer attendance for breakdowns, maintenance, and servicing. Working collaboratively with all other departments within the business to ensure seamless operations. Operational Management & Administration: Arranging and overseeing the repair of material handling equipment. Managing engineer workloads effectively to maximise efficiency and service quality. Placing and processing orders with suppliers and other dealers within our network. Processing engineers' job sheets in preparation for invoicing. Producing accurate quotations for repairs and additional required work. Processing warranty claims efficiently. Compiling various operational and performance reports. Assisting with answering out-of-hours customer calls on a rota basis. Undertaking any additional tasks as required to meet the evolving needs of the business or our customers. Ensuring all engineer works are completed and processed in line with month-end procedures. What You'll Bring To excel in this role, you will possess a blend of essential skills, experience, and personal attributes: Essential Skills & Experience Proven experience working in a fast-paced, reactive, customer service environment. Prior experience in a leadership or coordination role, preferably managing a team of technical staff or engineers. Ideally, experience within the Material Handling Equipment (MHE) industry or a similar field that involves service coordination and engineering support. Communication: Excellent communication skills, both written and verbal, including a confident, friendly, and professional telephone manner. Organisation & Problem-Solving: Exceptional organisational and prioritisation skills with a strong ability to multi-task effectively. High level of attention to detail in all tasks. Ability to work well under pressure and consistently meet deadlines. A proactive approach with the ability to work off your own initiative and overcome day-to-day challenges. Technical Proficiency: Well-developed IT skills, including strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Teamwork: Ability to work well within a team, with a flexible approach to workload and a collaborative spirit. What We Offer We value our employees and offer a comprehensive benefits package designed to support your well-being and career growth: Generous Holiday: Up to 27 days holiday (plus bank holidays), depending on length of service. Life Assurance: 2 x basic salary death in service payment, payable to your nominated recipient. Healthcare: Health care cash plan covering costs towards dental treatment, NHS prescriptions, annual health checks, and more. Benefits Platform: Access to discounts on major supermarket shops, high street vendors, holidays, and gym memberships. Employee Assistance Programme (EAP): Confidential support for personal and work-related issues. Learning & Development: Ongoing training and exciting career opportunities. Cycle to Work Scheme: Promote a healthier commute. Long Service Awards: Recognising commitment at 10, 20, and 30 years. Life Event Day: A special day off for significant life events like getting married, moving home, or graduating. How to Apply If you're a motivated and experienced Service Co-Ordinator looking for a challenging yet rewarding role within a leading UK company, we encourage you to apply! Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
Aug 09, 2025
Full time
We are looking for a highly organised and proactive Service Co-Ordinator to join our dynamic Aftersales team. This is a fast-paced and pivotal role where you will lead and empower a team of site and field-based engineers. You'll be instrumental in coordinating equipment repairs, fostering strong relationships with customers and site managers, and meticulously managing engineer workloads to ensure all maintenance is completed on time and to the highest standards. The ideal candidate will thrive in a busy service office environment, ideally bringing experience from the Material Handling Equipment (MHE) industry. Your exceptional attention to detail, passion for delivering outstanding customer service, and ability to navigate daily challenges with a solution-oriented approach will be crucial for success in this role. Key Responsibilities As our Service Co-Ordinator, you will be responsible for: Team Leadership & Coordination: Leading and mentoring a team of Field Based Engineers and Site Engineering Team Leaders. Collaborating with other members of the Aftersales Team to efficiently coordinate engineer deployments. Customer & Stakeholder Liaison: Serving as a primary contact for customer site managers, arranging engineer attendance for breakdowns, maintenance, and servicing. Working collaboratively with all other departments within the business to ensure seamless operations. Operational Management & Administration: Arranging and overseeing the repair of material handling equipment. Managing engineer workloads effectively to maximise efficiency and service quality. Placing and processing orders with suppliers and other dealers within our network. Processing engineers' job sheets in preparation for invoicing. Producing accurate quotations for repairs and additional required work. Processing warranty claims efficiently. Compiling various operational and performance reports. Assisting with answering out-of-hours customer calls on a rota basis. Undertaking any additional tasks as required to meet the evolving needs of the business or our customers. Ensuring all engineer works are completed and processed in line with month-end procedures. What You'll Bring To excel in this role, you will possess a blend of essential skills, experience, and personal attributes: Essential Skills & Experience Proven experience working in a fast-paced, reactive, customer service environment. Prior experience in a leadership or coordination role, preferably managing a team of technical staff or engineers. Ideally, experience within the Material Handling Equipment (MHE) industry or a similar field that involves service coordination and engineering support. Communication: Excellent communication skills, both written and verbal, including a confident, friendly, and professional telephone manner. Organisation & Problem-Solving: Exceptional organisational and prioritisation skills with a strong ability to multi-task effectively. High level of attention to detail in all tasks. Ability to work well under pressure and consistently meet deadlines. A proactive approach with the ability to work off your own initiative and overcome day-to-day challenges. Technical Proficiency: Well-developed IT skills, including strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Teamwork: Ability to work well within a team, with a flexible approach to workload and a collaborative spirit. What We Offer We value our employees and offer a comprehensive benefits package designed to support your well-being and career growth: Generous Holiday: Up to 27 days holiday (plus bank holidays), depending on length of service. Life Assurance: 2 x basic salary death in service payment, payable to your nominated recipient. Healthcare: Health care cash plan covering costs towards dental treatment, NHS prescriptions, annual health checks, and more. Benefits Platform: Access to discounts on major supermarket shops, high street vendors, holidays, and gym memberships. Employee Assistance Programme (EAP): Confidential support for personal and work-related issues. Learning & Development: Ongoing training and exciting career opportunities. Cycle to Work Scheme: Promote a healthier commute. Long Service Awards: Recognising commitment at 10, 20, and 30 years. Life Event Day: A special day off for significant life events like getting married, moving home, or graduating. How to Apply If you're a motivated and experienced Service Co-Ordinator looking for a challenging yet rewarding role within a leading UK company, we encourage you to apply! Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
