Senior Complaints Officer

Senior Complaints Officer
Temporary
28 Umbrella
Medway, Kent/ Hybrid
37 hours pw

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Senior Complaints Officer:

• Managing a team of x2 Complaints Invesigators
• Managing stage 2 level housing complaints
• Following the Housing Ombudsman Complaint Handling Code
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Senior Complaints Officer includes:

• Knowledge of Housing Ombudsman Complaint Handling Code
• Knowledge of resolving customer complaints
• Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environment

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful