Product Manager

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team.

Reporting to the Head of Product, the Product Manager will play a central role in driving the growth and performance of the company's fixed-line and broadband portfolio across the Channel Islands and Isle of Man.

Here you will:

• Lead the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives
• Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience
• Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing full coverage, and using insight to shape retention, migration and upsell strategies
• Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs
• Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments
• Monitor and analyse product performance - customer take-up, revenue, margin and experience - and make recommendations to drive growth and improve efficiency
• Commission and respond to market and customer research, using insight to inform product development and positioning
• Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin
• Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head of Product when needed

The ideal candidate for the role of Product Manager will have:

• Proven product management experience in Consumer or SME markets, ideally in telecoms, broadband, or adjacent industries
• Strong commercial acumen, with a track record of delivering results through end-to-end product lifecycle ownership
• Solid understanding of telecommunications technologies and markets, including commercial, technical, and regulatory dynamics
• Experience developing and managing product, pricing and financial plans, including forecasting, budgeting and performance tracking
• Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains

Desirable:

• Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning
• Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences
• Customer-centric mindset, with hands-on experience managing customer relationships and improving service delivery across digital and in-person touchpoints
• Familiarity with digital service design, customer journey mapping, and using insight to drive product and experience improvements
• Understanding of ISP services and value-added propositions such as gaming, streaming, or smart home integrations