Orchard Recruitment Ltd

We are currently seeking a People and Organisational Change Lead for an 18-24 month fixed term assignment for our Douglas-based Client, a leader in fiduciary services, fund administration, and management and investment advice compliance. The primary responsibility of the People and Organisational Change Lead is to drive organisational culture, capability, and change across the organisation by delivering strategic people and culture initiatives that enable high performance and sustainable improvement. You will lead the design and implementation of culture and engagement activity, support the effective delivery of organisational change, and build leadership and management capability at all levels. Working closely with managers and senior leaders, you will provide expert guidance on people management, employee relations, and change delivery, ensuring a consistent, fair and values-led approach across the organisation. This role will also use data and insight to identify trends, inform interventions, and support the ongoing development of a positive, inclusive and high-performing workplace culture. The Ideal candidate for the role of People and Organisational Change Lead will have: A minimum of 3 years' experience in HR, organisational development, or change management roles Proven experience of leading and delivering change or culture initiatives in an organisational setting Strong working knowledge of employee relations and employment practices, dealing with conflict resolution. Pragmatic and delivery focused Confident in providing advice and challenge where appropriate Strong communication, organisation and problem-solving skills Proven ability to build and maintain working relationships with both internal and external stakeholders at all levels including the ability to influence and negotiate Strong analytical skills, ability to quickly and accurately assimilate information, to consider any associated risks and to summarise the information effectively Desirable: Experience of designing and delivering training or workshops A well-developed working knowledge of local employment legislation and relevant UK legislation Ability to undertake workplace coaching

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Business Marketing Manager. As Business Marketing Manager you will work closely with the product, sales and professional services teams to develop the marketing plan and deliver integrated marketing campaigns raising the company's reputation in the business segment across the Channel Islands and Isle of Man. Main duties will include: Deliver brand awareness / lead generating marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, successful execution and post campaign analysis Planning, budgeting, contract negotiation for media management External website content development and management via CMS system Drive continuous optimisation of the always on product digital strategy Deliver lead generating outbound digital campaigns Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc. Deliver engaging digital content for the external website and social media channels as well as joined-up lead generating outbound digital campaigns Execution and guardianship of the company's brand strategy Use PR channels to educate external parties on the business brand and company expertise Develop and coordinate a series of educational events for customers, liaising with suppliers and other industry partners to seek out engaging content Create and manage hospitality events for the corporate team that lead to more engaged customers and prospects Coordinate attendance at off-island trade shows and conferences to showcase the brand and product range to a global audience Be the main point of contact for partner distributor channels Ensure requests for collateral are accommodated and brand guidelines adhered to by partners Ensure all market development funds are utilised and managed alongside the budget Be the main point of contact for suppliers in terms developing co-marketing plans, coordinating and executing campaigns, management and spend of marketing development funds The ideal candidate for the role of Business Marketing Manager will be: Educated at least to CIM/Degree level Have a minimum five years' marcomms experience Proven track record in key disciplines including campaign planning, event execution, and digital strategy and planning Experience of managing above the line agencies Experience managing third parties/suppliers in an outsourcing environment Highly Desirable Marcomms experience in corporate / B2B marketing CRM management in a B2B sector Experience of the telecoms / IT sector Event management experience and partner management experience Dedicated, enthusiastic, team player comfortable in a virtual team environment Exemplary attention to detail Ability to multitask and manage multiple projects consecutively Effectively able to communicate plans, activities and results to key business stakeholders Ability to adapt to ad hoc business requirements and prioritise accordingly

Our leading Finance Sector Client is expanding its Compliance and Risk Team as they continue to grow. They are now seeking an AML Analyst to primarily support the Company's AML/CFT defence by undertaking client screening, risk assessments and transaction monitoring of the client base. Additionally, you will undertake AML assurance checking and be a point of reference for practical interpretation of AML policies and procedures across the business. As an AML Analyst here you will: Support the Company's AML/CTF defence by undertaking screening and risk assessments of the client base to identify any links to PEPs, sanctions, adverse media and financial crime Be a point of reference for practical interpretation of AML policies and procedures across the business Work closely with the AML Manager and wider AML team to ensure our AML/CTF obligations are met and will build strong relationships with our Regions and local business areas where required Maintain PEP and Higher Risk registers to include preparation of periodic updates and reconciliations Investigate results of manual and automated transaction monitoring to ensure SARs are raised accordingly Monthly quality assurance checks on agreed processes in respect of compliance with the IFGL AML/CFT internal procedures Investigate external fraud incidents and recommend control enhancements where weaknesses have been identified The ideal candidate for the role of AML Analyst will have: An understanding of the Isle of Man's regulatory AML framework Experience of using screening software such as World-Check, Dow Jones or Moody's Grid Previous employment history within the financial crime function of a regulated financial services company Ideally hold an ICA AML qualification and educated to A Level standard Must be able to demonstrate practical experience of working on AML remediation projects such as risk rating and obtaining EDD

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer. In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice, Connect for Teams and Operator Connect. Key duties: Apply technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements. Reporting to the Application Support Manager, the role is to be part of the Professional Services and B2B Operations engineering team and includes responsibility for providing implementation, support and design assistance for enterprise client projects You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers Provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service delivery You will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise market You will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and technological solutions Communicate clearly to customers the service deliverables, delivery plan and ongoing progress The ideal candidate for the role of Unified Communications Engineer will have: 3-7 years' experience in a similar role Extensive product knowledge covering, Mitel, Ribbon and other industry standard solutions including SIP trunking Demonstrated ability to effectively communicate by phone, in person or in writing Experience of Microsoft voice products Experience of SIP messaging & protocols Shows initiative and acts independently to resolve problems Demonstrated high levels of accuracy with excellent time management and organizational skills Experience in customer relationship excellence with the confidence and presence to successfully discuss and advise customers Demonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levels A sound and solid understanding of telecommunications and application delivery methodologies. A clear understanding and experience of working with SIP and VoIP systems A qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 - Teams Administrator Associate, Microsoft AZ900 - Azure Fundamentals, Mitel Certified Associate - Communications (MiVoice Business), Mitel Certified Associate - Unified Communications and Collaboration Ability to inspire and engage others through clear, confident, and motivating communication An openness to learn, adapt, and take on new challenges or responsibilities Maintain composure and professionalism under pressure or when dealing with complex situations Act with honesty, reliability, and transparency to foster trust among colleagues, partners, and customers

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Business Marketing Manager. As Business Marketing Manager you will work closely with the product, sales and professional services teams to develop the marketing plan and deliver integrated marketing campaigns raising the company's reputation in the business segment across the Channel Islands and Isle of Man. Main duties will include: Deliver brand awareness / lead generating marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, successful execution and post campaign analysis Planning, budgeting, contract negotiation for media management External website content development and management via CMS system Drive continuous optimisation of the always on product digital strategy Deliver lead generating outbound digital campaigns Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc. Deliver engaging digital content for the external website and social media channels as well as joined-up lead generating outbound digital campaigns Execution and guardianship of the company's brand strategy Use PR channels to educate external parties on the business brand and company expertise Develop and coordinate a series of educational events for customers, liaising with suppliers and other industry partners to seek out engaging content Create and manage hospitality events for the corporate team that lead to more engaged customers and prospects Coordinate attendance at off-island trade shows and conferences to showcase the brand and product range to a global audience Be the main point of contact for partner distributor channels Ensure requests for collateral are accommodated and brand guidelines adhered to by partners Ensure all market development funds are utilised and managed alongside the budget Be the main point of contact for suppliers in terms developing co-marketing plans, coordinating and executing campaigns, management and spend of marketing development funds The ideal candidate for the role of Business Marketing Manager will be: Educated at least to CIM/Degree level Have a minimum five years' marcomms experience Proven track record in key disciplines including campaign planning, event execution, and digital strategy and planning Experience of managing above the line agencies Experience managing third parties/suppliers in an outsourcing environment Highly Desirable Marcomms experience in corporate / B2B marketing CRM management in a B2B sector Experience of the telecoms / IT sector Event management experience and partner management experience Dedicated, enthusiastic, team player comfortable in a virtual team environment Exemplary attention to detail Ability to multitask and manage multiple projects consecutively Effectively able to communicate plans, activities and results to key business stakeholders Ability to adapt to ad hoc business requirements and prioritise accordingly

Our Client is a global specialist in corporate, fund and active wealth services and are looking for a Client Support Administrator to join their busy administration team. The Client Support Administrator will: Undertake periodic and trigger event reviews for new and existing client entities Ensure that review findings are concise and accurate Review CDD document received and carry out an assessment on the certifier Demonstrate effective communication, ensuring the objectives, initiatives and information is cascaded to team/direct reports Undertake role specific tasks to support the Client Support Senior Manager Ensure that their time is recorded accurately and that timesheets are submitted promptly Support the Administration Teams enabling them to focus on Client relationships Develop and maintain knowledge of control documents, policies, procedures and processes Maintain a sound understanding of key risks, legal, regulatory and AML obligations applicable to the business' operations and their impacts on the business. Ensure clear understanding of the business' Risk Appetite Statement Encourage a culture of compliance by building strong relationships within the business The ideal candidate for the role of Client Support Administrator will have: 2-5 years experience working in a similar support role A demonstrable track record within the offshore financial services industry, with experience of the administration of trust and company structures and experience in implemeting CDD policies and procedures in the review of client files A good understanding of Anti Money Laundering, Countering the Financing of Terrorism and Proliferation Financing legislation, codes of practice and regulatory guidance as well as industry best practice is essential, together with company and trust regulation An understanding of NavOne would be an advantage but is not essential as training will be provided. Fluent in English, with strong verbal and written communication skills which are critical to the position Ability to deal with structures and understand regulatory and policy requirements Excellent organisational skills and attention to detail Strong relationship building skills Desirable: An understanding of NavOne would be advantageous but is not essential as training will be provided

Our Client is a leading, long-established multijurisdictional Trust and Corporate Service Provider. Their IOM office is now seeking an experienced Senior Manager to join the Trust & Corporate Services team. The Senior Manager will be responsible for the day-to-day management of a Trust and Company administration team and the maintenance of key client relationships, including the management and administration of a portfolio of complex company and trust structures. A large part of the role is to establish and develop client relationships, engage actively with the development of new business and build the reputation of the company as a client focused business who meet and exceed client expectations. The ideal candidate for the role of Senior Manager will have: Relevant professional qualification e.g. CGI, ACCA, STEP Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel Detailed understanding of fiduciary services business including the regulatory requirements Ability to work under pressure & meet deadlines Excellent written & verbal communication skills Ability to work accurately with good attention to detail A flexible attitude towards work and a willingness to assist other members of the team as required Excellent time management, prioritisation and organisational skills Demonstrate drive, ambition & willingness to learn Understand the importance of consistently delivering high standards in a customer service role A proactive approach to work & the ability to work under own initiative Positive attitude with problem solving ability Strong management skills and a proven track record in successfully managing a team Strong leadership qualities & the ability to lead by example