AWS Software Development Manager

The global product and engineering organization for AWS Support is known as Kumo, which is the Japanese word for "cloud". Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs, facilitating their adoption, optimization, and operation within the AWS cloud at scale. Kumo's products, utilized by AWS customers and the internal Amazonian Support teams, are essential in ensuring exceptional customer experiences on AWS. The organization aims to identify customer needs across all AWS services proactively and deliver the most appropriate resolutions, fulfilling the vision of a self-healing cloud over time. Kumo maintains a broad portfolio of both customer-facing and internal services, including AWS Support Center, AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Knowledge center, and many more.

By joining AWS Kumo, you will work with all AWS customers, from big and diverse enterprises to small cutting-edge start-ups, helping them achieve success in their cloud journeys. The organization is a fast-growing, agile and collaborative group of individuals from diverse backgrounds located across the globe. The team is driven by the excitement of building technologies, inventing products and providing services that transform the way customers run their businesses. Kumo's industry-leading product portfolio cuts across a wide range of technologies (such as Machine Learning, Distributed Systems) at high scale, while offering opportunities to build with Native AWS services. The organization combines the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization and AWS-scale technical challenges.

The top candidate will lead a software development team in the AWS Case Interaction Management in Cape Town, owning one or more critical services that help AWS customers have an outstanding support experience via products such as AWS Support Center. As the leader of the team, the individual will be responsible for setting a high operational bar, driving high availability and scalability of the service, and hiring and developing the best engineers to deliver features that delight customers. The candidate will have significant leadership responsibility to define the team's vision and goals, engage closely with stakeholders and customers, and manage delivery.

Key job responsibilities
- Hire, motivate, mentor, and grow a high-performing engineering team, providing them with appropriate opportunities to succeed in their career objectives.

- Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other service teams to ensure the successful delivery of features.

- Lead engineering team in executing against project plans, and delivery commitments.

- Delivery of high-quality, scalable software on-time and on-budget.

- Work closely with the leadership team to provide input on annual, roadmaps, and strategic discussions.

- Be deeply involved with engineers to architect and develop the best technical designs and approaches.

- Build operational excellence to reduce lead times and maintain the operations of critical services.

- Clearly communicate technical decisions and progress to both technical and non-technical audiences.

- Conduct performance reviews of team members.

- Translate business, functional, and technical requirements into detailed project plans.

A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

- 3+ years of engineering team management experience and 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams and experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.