Job Description
We are seeking a Dynamics 365 Functional Consultant to join a leading global consultancy. You will work directly with clients to deliver CRM solutions focused on Sales and Customer Service processes. Your role includes gathering requirements, running workshops, managing project timelines, and collaborating with technical teams to ensure solutions meet business needs.
Roles and Responsibilities
Lead workshops for requirements gathering & process mapping
Manage project timelines, documentation, and escalate issues as needed
Develop formal requirement specifications and workflow documentation
Collaborate closely with clients, solution architects, and developers
Present to and engage with senior client stakeholders at Director and Executive levels
Skills and Qualifications
Required:
Proven experience as a Dynamics 365 Functional Consultant
Strong skills in business analysis, system audits, requirements gathering, and process mapping
Ability to create functional/technical design documentation and UAT scripts
Experience with Dynamics 365 Sales and Customer Service customisation and configuration
Familiarity with Microsoft Power Platform and PowerApps
Comfortable managing projects and client relationships
Desirable:
Microsoft Dynamics or Power Platform certifications (e.g., PL-900, PL-200, PL-400)
Basic knowledge of JavaScript
Benefits
Hybrid working model (2-3 days in office)
- Starting Salary - up to 45k dependant on experience
- Life Assurance, Company Bonus, Private Healthcare & More.
