Job Description
Job Title: Income Officer
Location: Rugby
Contract: Temporary - 3 months ongoing, full time 37hours.
Rate: 24 per hour (Umbrella)
Service Area: Communities & Homes - Housing Services
Reports to: Senior Housing Officer
Flexible working - 60% office presence
Full UK driving licence and access to a vehicle required
Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.
Key Responsibilities:
Income Management & Advice
- Manage rent payments for General Needs and Independent Living tenants
- Provide advice and support via interviews, home visits, calls, emails, and letters
- Encourage use of Direct Debit and digital payment options
Tenant Support & Engagement
- Promote "rent first" culture for new tenants
- Develop affordable repayment plans and assist in income maximisation
- Collaborate with partner agencies to sustain tenancies through tailored support
Monitoring & Enforcement
- Monitor rent accounts and take action on arrears, including legal proceedings
- Investigate breaches of tenancy related to rent and escalate appropriately
- Assist in reviewing Introductory Tenancies and preparing court documentation
Collaboration & Record-Keeping
- Liaise with internal teams and external stakeholders
- Record all activity using housing management systems
- Produce statistical reports and help identify service improvements
Public Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments.
