Housing Revenues Officer

We are working with a well-regarded local authority to recruit an experienced Housing Revenues Officer to join their busy call centre team. This is a remote working position, offering flexibility while playing a key frontline role in revenue collection and customer service delivery.

This role would suit someone with previous experience administering Council Tax and other revenue streams in a local government environment, with a solid understanding of recovery processes, discount entitlements, and customer engagement. You'll be confident handling inbound calls and managing a variety of back-office tasks to ensure accounts are managed in line with legislative and policy requirements.

The Role
Respond to telephone, written, and electronic queries relating to Council Tax and other revenue services
Administer Council Tax accounts and other revenues in accordance with legislation and financial procedures
Carry out recovery action to maximise income and ensure effective collection of outstanding debts
Process applications for discounts, exemptions, and reliefs
Maintain accurate customer records and update internal systems accordingly
Liaise with Enforcement Agents, Solicitors, and other external partners to progress cases and monitor outcomes
Undertake proactive and outreach work to improve collection rates
Contribute to quality assurance and suggest improvements to processes
Provide mentoring and guidance to junior team members as required
Prepare reports, update statistics, and ensure performance targets are met
Support internal training and knowledge sharing as part of continuous service development
Handle complaints and complex queries with professionalism and sensitivity
Maintain compliance with GDPR and data security requirements

Key Requirements
Experience in a revenues or Council Tax role within a local authority or similar environment
Working knowledge of relevant legislation and revenue collection procedures
Excellent communication and customer service skills, ideally in a call centre setting
Strong organisational skills with the ability to manage multiple priorities
Confident using revenues systems and Microsoft Office
Ability to work independently and as part of a remote team
Commitment to delivering a high standard of service and supporting continuous improvement
Experience mentoring or supporting junior staff (desirable)

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If this role matches your skills but not the location, rate, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your next move.
Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.