Tenancy Support Officer

We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.

Your new role

• Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved
• Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
• Completing health & safety and fire safety checks, updating and logging on system
• Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues
• Assisting tenants with benefit applications and ensuring income maximisation
• Completing and reviewing individualised support plans and risk assessments
• Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
• Providing daily, weekly and monthly reports to the management team

What you'll need to succeed

• Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
• Experience of completing risk assessments/support planning
• Experience of managing and dealing with various ASB and other tenancy breaches
• Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Option to be paid PAYE or Umbrella
• Mileage reimbursement
• Temp to perm contract (6-month agency)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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