Neighbourhood Officer

We are now recruiting for the role of Neighbourhood Officer in Liverpool. This is a temporary role with a hybrid working model, and offers competitive pay rates.

Your new role
You will be responsible for your patch and act as key contact to deliver all housing management services applicable to your case load.

• Managing the general needs of your properties, ensuring the delivery of high-quality, housing and tenancy management frontline services.
• Investigating and managing cases of anti-social behaviour and safeguarding, including gathering evidence, using various legal remedies, serving notices and representing in court where required.
• Supporting the Income team with tenant arrears.
• Assisting with lettings and allocations.
• Dealing with other tenancy management matters and requests such as mutual exchanges, abandonments, successions, terminations and failures to allow access.
• Liaising with asset management teams and contractors to ensure repairs and maintenance requests are carried out in a timely manner.
• Acting as a main point of contact for customers, stakeholders and other external agencies in your area, responding to general enquiries or managing complaints.

What you'll need to succeed

• Proven experience in a housing/tenancy management role within a social housing environment.
• Good knowledge and understanding of housing legislation and best practice.
• Experience of managing and investigating cases of anti-social behaviour and other tenancy breaches.
• Driving licence with access to own vehicle and valid business insurance.

What you'll get in return

• Competitive hourly rates
• Option to be paid PAYE or Umbrella
• Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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