Data Analyst Excel

Data Analyst Excel heavy role - Advertised by OA NAT

Job Title: Data Analyst

Contract: Temp (ongoing to assist with a specific project)

Pay rate: 20.24

Predominantly remote role - ideally 1 day a week in the office

A dedicated Data Analyst is sought to support the Group Policy - Rent and Service Charge function. In this role, you will play a vital part in implementing policies and procedures that ensure accurate formulation of service charges for all customer types. You will maintain and enhance associated modelling and calculators while providing a customer-focused service to finance and operational colleagues.

• Collaborate with the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, ensuring compliance with legislation and government guidelines.
• Manage service charge processes, ensuring all statutory deadlines are met.
• Serve as the primary point of contact for internal service charge-related queries, ensuring accurate application of charges and calculations.
• Ensure service charge letters produced for customers are accurate, consistent, and compliant with legislation and internal standards.
• Prepare financial information for First Tier Tribunals, liaising with stakeholders to ensure thorough case preparation.
• Monitor compliance checks for service charge expenditure and maintain all collateral related to Service Charge Policy.
• Address escalated policy queries, providing expertise and support on complex issues.
• Maintain system records for accurate data management and investigation of issues.
• Build constructive relationships with internal and external stakeholders to support the Rent and Service Charge Strategy.
• Provide accurate and timely data to address customer queries and support decision-making.
• Assist the Policy Administrator - Rent & Service Charges, offering direction where needed.
• Stay updated on regulatory, legal, and systems knowledge relevant to the role.
• Actively contribute to the continuous improvement of processes and systems.
• Respond flexibly to changes in work priorities and undertake additional duties as required.
• Ensure compliance with GDPR and health and safety requirements.

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