Sr. Creative Desk Project Manager

Job Title:

Overview:

The Data & Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team offers consulting, marketing, loyalty, and analytics to financial institutions and merchants globally. Marketing Services is a division within D&S responsible for developing and executing marketing programs that help clients achieve their marketing goals. The Advisors Creative Desk, part of D&S, is tasked with ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.

As a Creative Operations Supervisor, you must have a passion for managing production resource planning for marketing communications and ensuring the efficient management of the Creative Desk's capabilities. You should have a creative flair, thrive in a fast-paced environment, and be capable of managing multiple project deliverables. Strong people management, communication, and resourcing skills are essential. Additionally, a keen interest in identifying and implementing business improvement initiatives and ensuring smooth onboarding of new team members is required.

Role Responsibilities:

1. Work closely with Creative Desk Project Managers and Production leads to ensure end-to-end development and delivery of campaigns for assigned clients.
2. Maintain rigorous adherence to resource and project management platforms such as Salesforce, and Aprimo.
3. Take overall responsibility for the timely and budgeted production of communication materials through sound resource planning and management.
4. Coordinate project resourcing from initiation through to delivery.
5. Ensure project stages are completed according to client and creative briefs, budgets, resources, and deadlines.
6. Monitor current traffic processes and suggest improvements where necessary.
7. Manage campaign resources and keep stakeholders informed about requirements and supply.
8. Manage vendors, Statements of Work (SOWs), and Purchase Orders (POs) as required.
9. Support regional Creative Desk lead with business reporting.
10. Build effective relationships with key departments across D&S and Mastercard, such as Sourcing, Finance, Legal, Compliance, and the broader Advisors Client Services team.

All About You:

• Experience as a team leader and workflow manager.
• Proven project and account management experience.
• Experience with CRM platforms.
• Resourcing experience with high-volume traffic projects.
• Adept at briefing creative teams and reporting to clients.
• Skilled at working under pressure.
• Bachelor's degree qualified, with postgraduate qualifications in creative or digital marketing.