Yesterday BBBH59123 Service Delivery Manager (Public Sector) £62637.00 - £66243.00 per annum + ...

Now Hiring: Service Delivery Manager
Location: Belfast, Hybrid Full-Time Permanent

Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered across the organisation - with a strong focus on supplier and contract management as they transition to a more outsourced infrastructure model.

The successful candidate will work closely with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions.

Key Responsibilities Include:

• Overseeing day-to-day IT service operations and the service desk

• Managing supplier performance, contracts, and relationships

• Leading internal ICT support staff with a focus on mentoring and development

• Supporting infrastructure improvement projects and service transitions

• Championing IT security, compliance, and continuous improvement

Essential Criteria:

• Experience in a similar IT service delivery role with management experience

• ITIL Foundation certification (or above)

• Strong technical background in Microsoft 365, Active Directory, and Windows Server

• Experience managing outsourced IT providers and holding them to account via SLAs/KPIs

• Proven ability to lead teams, influence stakeholders, and drive service improvements

Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment.

This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.