Functional Analyst - D365

We're on the lookout for a Functional Analyst to join our team. Someone with solid experience across Dynamics 365, especially Finance & Operations (FO).

You'll be right at the heart of things-working closely with teams across the business to understand what they need, design smart solutions, and help bring brilliant ERP functionality to life. As part of our growing ERP team, you'll play a key role in shaping our tech landscape, always pushing for better ways of doing things.

You'll be working closely with teams across the business-from Finance and Warehouse Management to HR-making sure our D365 platform does exactly what they need it to. You'll get stuck into troubleshooting, digging into processes, and spotting opportunities to improve how things work.

It's all about making the system more reliable, more efficient, and more useful for the people who rely on it every day.

Here's What You Can Expect To Be Doing

You'll support our Dynamics 365 F&O users day-to-day-handling incidents, service requests, and resolving any technical hiccups that come up. You'll help test new releases and updates, dig into issues to find the root cause, and work with developers and system admins to roll out fixes. You'll also configure and tailor D365 Finance to fit the business, making sure everything aligns with best practice. Sharing knowledge is a big part of the role too, whether that's improving how we work or helping train users on new features. You'll also get involved in creating functional designs alongside internal teams and partners.

What you'll bring
You've got solid experience as a D365 Functional Analyst, ideally with a focus on Finance-covering areas like General Ledger, AP/AR, and Fixed Assets. You're confident with functional and regression testing, and know your way around tools like Azure DevOps. You understand ERP principles and financial processes inside out, and you're great at turning business needs into smart system solutions. You're a strong communicator who can bridge the gap between tech and business, and you work well with both stakeholders and technical teams. You're also used to supporting users, solving problems quickly, and keeping things moving in a fast-paced environment.

A Few Things About You

• Experience as a D365 Functional Analyst, ideally with a focus on Finance (GL, AP/AR, Fixed Assets, etc.)
• Confident with functional and regression testing using tools like Azure DevOps and Test Plans
• Solid grasp of ERP principles, financial processes, and D365 best practices
• Skilled at gathering requirements, designing solutions, and configuring systems
• Great at turning tech talk into plain English for non-technical teams
• Comfortable working with both business stakeholders and tech teams to get things right
• Experienced in supporting users, resolving issues, and keeping things running smoothly

Nice to have:

• Experience working in Agile teams and using tools like JIRA or Azure DevOps
• Familiar with Power BI for reporting and analysis in D365
• Good understanding of Finance and Supply Chain processes
• Skills that make a difference
• Confident troubleshooting and configuring D365

A Bit About Us

When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).

We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.

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