Job Description
Neighbourhood Services Officer
East London 6 month Fixed Term Contract (FTC), Full-Time
£36,000 - £38,500 (DoE)
Flexible working with some home-based days
Do you have a passion for building stronger, safer communities? We're looking for a proactive and community-minded Neighbourhood Services Officer to take ownership of a local patch and make a real difference in residents' lives.
This is a fantastic opportunity to join a resident-focused housing provider with a genuine commitment to delivering high-quality services and fostering community wellbeing.
What You'll Be Doing:
You'll be the face of the housing provider in the community - a visible, approachable presence on estates and a key point of contact for residents. Your responsibilities will include:
This organisation genuinely empowers its frontline staff and gives them the tools and autonomy to make a difference. Benefits include:
East London 6 month Fixed Term Contract (FTC), Full-Time
£36,000 - £38,500 (DoE)
Flexible working with some home-based days
Do you have a passion for building stronger, safer communities? We're looking for a proactive and community-minded Neighbourhood Services Officer to take ownership of a local patch and make a real difference in residents' lives.
This is a fantastic opportunity to join a resident-focused housing provider with a genuine commitment to delivering high-quality services and fostering community wellbeing.
What You'll Be Doing:
You'll be the face of the housing provider in the community - a visible, approachable presence on estates and a key point of contact for residents. Your responsibilities will include:
- Managing a defined patch of homes and building trusted relationships with residents
- Conducting regular estate inspections, identifying and resolving issues proactively
- Working with residents to address anti-social behaviour, tenancy breaches and safeguarding concerns
- Supporting residents to sustain their tenancies and access relevant services
- Liaising with contractors, local agencies, and internal teams to ensure high standards across the neighbourhood
This organisation genuinely empowers its frontline staff and gives them the tools and autonomy to make a difference. Benefits include:
- Hybrid working (typically 2 days from home)
- Generous holiday entitlement plus wellbeing days
- Opportunities for continued professional development
- A strong focus on work-life balance and staff wellbeing
- Clear pathways to progression into senior housing roles
- Experience in a housing, tenancy, or neighbourhood management role
- Strong understanding of housing legislation and tenancy enforcement
- Excellent communication and conflict resolution skills
- A proactive, resilient, and solutions-focused approach
- Commitment to supporting diverse communities and building strong resident relationships
About Joshua Robert Recruitment