Operations Coordinator - Sports Tours

Leading Tour Operator who provide group travel across Europe & Worldwide, are seeking an Itineraries Coordinator for their Sports Tours Division due to further growth and investment. This Group Tours and Educational Travel Company aim to make organising groups travel simpler for their clients and create unforgettable experiences. If you're passionate about, have solid experience working in operational roles (within the Travel Industry), building relationships with suppliers & customers, and using your excellent organisational and customer service skills, this could be a great fit for you! Starting salary is dependent on experience, very competitive, and they do offer wide ranging benefits (detailed below) including 25 days holiday plus bank holidays rising with service, health care and hybrid working (Nottingham).

ResponsibilitieS

• Be the main point of contact for group leaders, guiding them from booking through to departure.
• Create detailed itineraries, calculate timings and arrange visits and meals.
• Liaise with accommodation centres to manage rooming, meals and special requirements.
• Handle airline and accommodation updates (e.g. name changes, dietary needs, passenger lists
• Respond promptly to questions and ensure a smooth planning process.
• Participate in the out-of-hours rota during busy travel periods (additional pay applies).
• Support with general enquiries and booking admin when needed.

Required skills/knowledge

• Have proven experience in sports travel and/or group travel coordination (this is essential).
• Have excellent organisational and administrative skills.
• Have the ability to juggle priorities and stay calm under pressure.
• Have confidence and professionalism in dealing with group leaders, suppliers and colleagues.
• Have a proactive, can-do attitude and a collaborative approach.
• Have strong written and spoken English (GCSE grade C or above - or equivalent).
• Would be beneficial if you also have specific experience in school travel or with educational groups.
• Would be beneficial if you have knowledge of key European destinations.
• Language skills in French, German, Italian or Spanish is not essential but would be highly beneficial.

SALARY & BENEFITS

• Competitive Salary
• Opportunities to travel
• 25 days holiday plus all bank holidays (increasing with service to a maximum of 30 days)
• Opportunities to buy extra holiday
• Hybrid working - 2 or 3 days in the office each week, with the rest working from home, after probation period.
• Casual dress
• Company pension
• On-site parking (free electric vehicle charging)
• Sick pay
• Flexible working
• Private Healthcare
• Life Insurance

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.