Senior Business Analyst (FTC)

Senior Business Analyst

• Reports to: Senior Programme Manager

• Hybrid: 3 Days P/week on-site in Central London

• Integration and Salesforce Programme

Role Overview:

The role requires an excellent Business Analyst who can help shape the business and deliver new technology integrations. You will need to work closely with the Technology team to provide high-level documentation, for a successful conversion in to actionable insights and process change for technology improvements. You will need to have strong technical experience working with developers and product teams to define strong acceptance criteria so they can code, configure and manage integrations.

Hands-on technical Salesforce experience is essential, and coming from a developer background is highly desirable.

Key Responsibilities:

Requirements Gathering:

• Organise, facilitate and document requirement gathering sessions with multiple stakeholder groups and business units.
• Provide quality, standardised documentation of requirements that are easily translated into actionable tasks for implementations and software development.
• Analysing and documenting upstream and downstream integration impacts on existing systems.
• Create customer journeys and write user stories, to capture and analyse business objectives.

Technical Expertise:

• Act as a liaison between the business and technical teams to ensure alignment on expectations and delivery standards.
• Translate business requirements into functional and technical specifications, and communicate with technical teams & the business to evaluate risk.
• Experience working on hands-on IT projects, with an emphasis on Integration and optimisation on front-end systems, particularly with Salesforce CRM.
• Collaborate closely with the testing team and support thorough QA and testing plans along with acceptance criteria.
• Support implementation of technical projects, ensuring a smooth adoption plan is in the business and creating actionable configuration tasks for developers.

Key Relationships:

• Stakeholders: Work with complex SME's and Business Units to gather functional requirements and ensure business analysis is complete for transformations.
• Technical Teams: Supporting the implementations/QA testing & working with technical teams to ensure functional requirements are up-to-date for a smooth technical delivery.

Skills and Qualifications:

• 8+ years of experience as a business analyst within technology environments.
• Experience of system development and technical IT/Integration projects, with budgets from £100k > £1MLN.
• Very lean team and building PMO, so want experience in organisations from personnel, if larger it might be difficult to navigate requirements.
• Proven track record of gathering technical requirements, working to generate high quality process documentation, and reporting into multiple cross-functional teams.
• Necessary to have experience working withSalesforce (particularly from an integration perspective).
• Strong problem-solving skills and great communication/stakeholder management to influence key leaders with your analysis.
• Experience working in fast-paced and unstructured environments.
• Proficiency with business analysis tools and process mapping software