Job Description
Customer Support Administrator - Join a Growing Tech Business
Location: Chelsea Harbour, London SW10
Salary: From £30,000 (plus private healthcare, pension & lunch provided)
Hours: Mon-Thurs 8:30am-5:30pm Fri 8:30am-2:00pm
Type: Full-Time Office-Based
About the Company
A well-established and expanding international technology business is looking for a Customer Support Administrator to join its vibrant London team. The company designs and supplies high-quality wireless communication systems for clients in the retail, restaurant, and healthcare sectors, including many well-known global brands.
With its UK office located in Chelsea Harbour, this business manages manufacturing, sales, and marketing across the UK, Europe, and the US. You'll be working alongside a small, dynamic team across Operations, Finance, and Marketing in a role that's central to delivering exceptional customer support.
The Opportunity
This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.
Key Responsibilities
Answer customer service calls and carry out initial diagnostics/problem-solving
Provide regular updates and build positive relationships with customers
Coordinate repair services and dispatch field engineers when needed
Track service and repair progress through to resolution
Administer and schedule UK installation projects
Prepare service and spare part quotations and customer invoices
Monitor weekly performance metrics and produce service reports
Support general office admin, such as ordering supplies and liaising with printers
What We're Looking For
Confident communicator with a polite and professional phone manner
Assertive and proactive when coordinating with engineers and suppliers
Highly organised with the ability to multitask
Strong working knowledge of Outlook, Word, and Excel
Experience in a customer service or administrative role
Willingness to learn internal systems (full training provided)
Benefits
Salary starting from £30,000 with regular reviews
Private healthcare and pension after 3 months
Lunch provided daily
Early finish Fridays if the week's work is completed
Friendly, supportive team and excellent location
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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