Operational Analytics Manager Office: London

InsurX are on a mission to build the technology that connects any broker and any insurer so they can exchange risk without friction.

After our first partners signed up in late 2022, 27 broking houses and 22 insurers have now traded over $150m in premium using our technology. We're targeting $1B of premium traded using our technology by the end of 2027.

The insurance market is ripe for change and rapidly digitalizing - this isn't just our opinion, it's the market's consensus. The insurance industry is like investment banking in the late '70s: it's about to go through its own "Big Bang". InsurX is leading the charge. We're making a success of it by we've assembling a stellar team of diverse talent, uniting technology expertise with deep knowledge of the insurance business. Our team is united by intellectual curiosity and a determination to change insurance for the better.

InsurX are on a mission to bring the $2tn complex commercial insurance industry into the 21st century. We're doing that by growing our two-sided digital exchange that connects brokers and insurers to algorithmically trade risks - everything from large scale infrastructure projects to major artists' tours - in a data-driven way.

We started the company in 2022, processed $20M of premium in our first year of trading, and quadrupled that in 2024. We're targeting $1bn of premium to flow through our Exchange by the end of 2026.

The insurance market is ripe for change and rapidly digitalising - this isn't our opinion, but something put forward by the market itself. We're at the forefront of this modernisation and leading the charge.

We're finding success by combining insurance expertise with outside talent. We want people to join who are curious, growth-hungry, love a challenge and taking on initiative.

We're looking for an Operational Analytics Manager to take ownership of our operational reporting and insights capabilities - delivering high-quality products both for external clients (insurers and brokers) and InsurX's Operations team. You will be accountable for these capabilities, supporting a rapidly scaling group of external stakeholders and increasing operational complexity. This role is a mix of hands on and management where you will manage and develop a small team of data analysts.

Working at the intersection of our Data, Engineering, Product and Operations teams, you will bring clarity to complex insurance data through clean, well-structured, timely analytics and reporting. This is a great opportunity for someone who wants the challenge of owning a critical product in a rapidly scaling business.

• Manage and develop the Operational Analytics team, embedding a culture of autonomy, ownership and accountability

• Deliver regular (initially monthly) reporting and insights to customers on time and to an extremely high quality. Current outputs include: portfolio analytics dashboards, bordereaux (ledgers) and exposure outputs (covering risk concentrations)

• Develop new, high-impact outputs for insurers and brokers, ensuring information is clear, accurate and accessible

• Champion data quality, consistency, and governance across all outputs, appropriate for a regulated financial environment

• Build robust, scalable processes around insights production, ensuring your team can handle seasonal peaks without compromising on quality

• Develop insights for InsurX's Trading Operations team with the aim of continuously improving their performance and efficiency

• Translate business questions into data models, working closely with analytics engineers using dbt and Postgres on our Azure data platform

• Support onboarding and usage of dashboards for external users, including documentation and training where needed

• Contribute to improving internal processes, documentation, and analytics/visualization best practices

• 6+ years in an Analytics or Business Intelligence role, with 2+ years as a manager or team lead

• Proven experience building and delivering client-facing outputs using Tableau or an equivalent BI tool (Metabase, Power BI, Looker etc.)

• Prior experience delivering and owning a reporting cycle (monthly or quarterly) with evidence improving processes while maintaining high quality

• Strong SQL skills and experience with relational databases (e.g. Postgres, Snowflake, MS SQL)

• Familiarity with modern data stack tools including dbt, Prefect and other cloud platforms

• Comfortable working with large, complex datasets in a fast-paced, regulated environment

• Excellent communication and data storytelling skills - able to present insights to both technical and non-technical audiences and influence decision-making

• Strong attention to detail and a mindset for data accuracy and governance in a regulated environment

• Experience working in a fast-paced Series A+ scale-up environment

• Exposure to embedded analytics, portal-based reporting, or other white-labelled solutions

• Familiarity with version control (e.g. Git), agile workflows, and JIRA

• Prior experience in the Lloyd's of London Insurance Market or commercial lines insurance

• London: £0 - £0 gross annually
• Other locations: Compensation will be discussed during the interview process

Final compensation will be determined based on the candidate's qualifications, skills, and previous experience