Customer Success Manager

Customer Success Manager - Sustainability SaaS for Construction (UK - Fully Remote)

100% Remote (UK-based only)

We're working with a high-growth SaaS company on a mission to help the construction industry reduce carbon, eliminate waste, and meet sustainability goals through intelligent, real-time data. Their platform is already being used by leading contractors and infrastructure organisations across the UK and Europe.

They're now looking for a Customer Success Manager (CSM) to join their mission-driven team and support the growing customer base. This is a fully remote role with occasional in-person team meetups in the UK.

Your Role

As CSM, you'll be the key point of contact for clients post-sale, ensuring they are onboarded smoothly, engaged effectively, and set up for long-term success using the platform. You'll help build processes, deepen customer relationships, and contribute to product feedback and retention strategies.

Key responsibilities:

• Own onboarding, training, and ongoing engagement for a portfolio of construction and infrastructure customers
• Become a trusted advisor to sustainability teams, project managers, and site leaders
• Deliver tailored onboarding plans, walkthroughs, and adoption check-ins
• Track usage data and proactively manage customer health and renewals
• Collaborate closely with Sales, Product, and Support to drive value and continuous improvement
• Support customer feedback loops and advocate for product enhancements

What You Bring

• 2-4+ years in a Customer Success, Account Management, or Implementation role at a B2B SaaS company
• Experience working with construction, infrastructure, or sustainability-focused clients is a strong plus
• Excellent communication and stakeholder management skills
• Passion for sustainability and helping clients achieve their ESG goals
• Comfortable working independently in a fully remote environment
• UK-based with full right to work

Why Join?

• Join a mission-driven SaaS company transforming sustainability in the built environment
• 100% remote working with flexibility and autonomy
• High-impact role in a collaborative, values-led team
• Competitive salary, meaningful equity, and career progression opportunities
• Backed by top investors and growing rapidly with leading industry clients

If you're a proactive and purpose-driven CSM who thrives on building relationships and delivering value, let's talk confidentially.

Rates depend on experience and client requirements

Job Information Job Reference: JO-96 Salary: £50000.00 - £60000.00 per annum Salary per: annum Job Duration: Job Start Date: 15/09/2025 Job Industries: Account Management & Customer Success Jobs Job Locations: Greater London Job Types: Permanent Apply for this Job Name

Please enter your full name.

Email

Enter a valid email address.

Upload a CV

Upload your CV to accompany your application for this job.

Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy

Fields marked with are required.