Libraries Team Leader - Leamington and Central Libraries

About Us and the Role

We are inviting applications from suitable candidates for a permanent 37hour contract in the role of Libraries Team Leader.

The successful applicant will line manage Customer Services Assistants at Leamington, Kenilworth, Southam, Lillington and Whitnash Libraries. Your main base will be Leamington Library, but you will need to be flexible with your approach to work across all sites and with your working hours to ensure the teamare supported, which will include working at service points as required.

You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 1-1s, appraisals and leading by example.

Having experience of working with members of the public, you will understand the need to use your own initiative to problem-solve and respond positively to ensure continuity of service.

Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.

Key Skills & Experience Required

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• 2 years' experience of library routines and customer service experience.
• 2 years' experience of working as a staff supervisor.
• Effective communication skills, in person, by telephone and in writing.
• Ability to work effectively within a team and with staff at all levels.
• Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
• Ability to work effectively under pressure and to meet deadlines.
• Proficient in the use of ICT applications including word processing, spreadsheets, and other ICT systems.
  

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.If your qualifications aren't showing in the drop-down box, please include them in the supporting statement. Please do not upload copies of your qualifications, CV's or any forms of ID. In your supporting statement you will need to evidence your suitability for the role.

For further information please see the Job Description and Person Specification below;

Libraries Team Leader

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!?

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund '

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application.

For further information about the role please contact Dee Berridge

Closing date: 4 th August 2025
Interview date:W/C 18 th August 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See? more