ITSM Tooling Specialist

Are you an ITSM system specialist?

We are working with a large and ever-growing organisation to recruit for a ITSM Tooling specialist on a full-time permanent basis.
This role is predominately remote however, you will need to be UK based as there will be a very adhoc requirement to go into their office in Birmingham.

Key Responsibilities for the ITSM Tooling Specialist:
- Acting as super user and technical subject matter expert for their ITSM (Halo)
- Maintain, Manage & configure Halo
- Enhance the system so the company can start using Halo for Case Management
- Expanding the functionalities and workflows
- Receive change requests from the business, scope requirements and tailor the system to suit business requirements
- Ensure continuous improvement of the system
- Ensure the system aligns with ITIL best practices

Key Skills for the ITSM Tooling Specialist:
- Expert in ITSM tool ideally Halo but ServiceNow or others are also considered
- Experience configuring ITSM Tool
- Previous experience with continuous improvement of ITSM tooling

Please apply as directed!