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About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 3+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

Job Description Summary The preferred location for this role is East Hanover, New Jersey, however consideration may be given to Cambridge, Massachusetts. This is an on-site role, at minimum 3 days/week. Job Purpose The US People and Organization (P&O) team is seeking a new People Partner to support the Global Clinical Operations (GCO) organization. Our People Partners act as a trusted advisors offering in-country policy expertise and knowledge to support and educate leaders, managers and associates on all People and Organization (P&O) topics on the moments that matter. People Partners support divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. In addition, People Partners implement P&O change initiatives at a country level acting as agents of change by working collaboratively with Business Partners and Senior People Partners. We work collaboratively across divisions and adapt our support to meet the evolving needs of the business. Job Description Major Accountabilities: • First point of escalation for all leaders and managers on their day-to-day P&O topics, providing expert advice, guidance and support. Accountable for credible P&O People Partnering to leaders, managers and associates, offering advice and guidance on the moments that matter. Coaches and guides people managers on role evaluations in line with local governance. May consult and advise on Team Effectiveness including Psychological Safety. • Implements P&O initiatives, supporting the overall P&O strategy. Ensure People Partnering processes are accomplished with high quality and efficiency. Champions culture and supports implementation of corporate initiatives. • Drive buy-in and utilization of data and analytics to identify risk and trends, and to apply these business insights to inform decisions and actions. • Embraces customer feedback to understand the customer journey with moments that matter and makes recommendations for continuous improvement. Implement enhancements and modification as necessary to meet both the business and customer needs. • Ensure compliance with local equity / Equal Employment Opportunity (EEO) regulations. • Manage the delivery of in-country transformations, consult with legal, provides advice and guidance for managers through the local US process, oversee associate notice / handover meetings and overall restructuring life cycle. • Manage the execution of local implementation of large-scale organizational and day-to-day organizational structure changes, in line with country regulations / policies. • Ensures local Employee Relations regulations are in line with local regulations and Novartis integrity standards from a cross divisional / country lens. Manages Employee relations within client group, coaching and mentoring associates and managers. • Manage internal movement offers and mobility. • Promotes the contribution of ideas and solutions to the P&O network (Country Business Partners, Global Business Partners and Country P&O Boards). Seeks to establish strong relationships with cross-divisional P&O community members to understand needs and challenges and drive continuous improvement. • Support and coach leaders, manager and associates on all P&O topics including promoting self-sufficiency in people processes. Provides coaching and counselling to Country P&O Business Partners on local policies and processes. What you will bring to the role: • BA Degree in a relevant HR or related discipline. • At minimum 5+ years' work experience in P&O - with breadth of experience across P&O disciplines. At minimum 3+ years supporting a complex and metrics organization within the US. A good understanding of global organizations will be an advantage. HR experience supporting a sales organization is preferred. • Strong Interpersonal skills; Proactive, responsive and ability to work independently with all levels of the organization. Ability to handle multiple conflicting tasks and work in an agile way to support a fast-paced environment is a must. Stakeholder Management and ability to collaborate across boundaries. • Coaching and Mentoring; proficient in facilitation, influencing and collaborating across boundaries. Strong Project management capabilities and people analytics skills, effectiveness with data / metrics / reporting to inform decision making. Employee relations, Risk management and Change management expertise. • Fluency in English both oral and written communication skills. • Experience working in a variety of organizations country wide. The salary for this position is expected to range between $ 98,700 to $183,300 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $98,700.00 - $183,300.00 Skills Desired Business Acumen, Change Implementation, Coaching, Connecting The Dots, Data Analysis & Reporting, Empathy (Inactive), Employee Lifecycle Management, Employee Relations & Engagement, Influencing, Matrix Collaboration, Operational Excellence, Performance Management, Resilience, Stakeholder Management, Waterfall Model

With our leading client franchises, fortress balance sheet, technology and talent, JPMorgan Chase is well positioned as a firm to capture growth opportunities arising from digital disruption, new technologies and changing economic conditions. The International Consumer Business (ICB) is home to many of the firm's most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This is the business responsible for building Chase UK (the UKs newest bank), acquiring Nutmeg the digital wealth manager and investing in C6, a leading digital Brazilian Bank. Legal is at the heart of digital disruption and the new International Consumer Business (ICB). As a Strategic Growth and Digital Retail Payments Product Lawyer you will support the ICB across all areas of two exciting new international business initiatives. In this newly created role, you will provide primary legal support and advise senior stakeholders across all legal issues arising out of these strategic new business initiative and will be a key enabler of its success, helping to establish its foundations, including governance arrangements, negotiating a wide range of strategic transactions and driving progress forwards. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients. If you are an enthusiastic lawyer who would relish the opportunity of working with an innovative digital financial services solutions in a very business focused position within a supportive and collaborative team environment, this role is for you. Job responsibilities Develop products and advise clients with respect to wholly digital retail products, including all applicable consumer regulations Advise on regulatory matters, including regulatory engagement Advise business and stakeholders on legal risk in connection with the negotiation of commercial agreements Drafting all client documentation, including general terms and conditions, marketing materials, etc. Drafting correspondence to internal and external parties Contributing to the oversight of the contents and execution of documents, including communications with respect to complaints, disputes, litigation, etc. Liaising with outside counsel, source and coordinate legal advice across legal functions outside of the ICB Performing legal research on a variety of issues relating to retail matters across jurisdictions. Providing support to strategic investments and acquisitions from a technology / commercial contracts viewpoint Required qualifications, capabilities, and skills Qualified lawyer with at least 5 years PQE spent working in either in-house or in private practice handling a mixed variety of payments, commercial, technology and data related matters A demonstrated ability to work on complex legal issues and to function in a high volume / fast-paced environment with multiple and diverse responsibilities, managing a varied and changing caseload Experienced with digital retail products and retail regulatory knowledge Experience negotiating commercial contracts Cross-border experience, especially with respect to retail payments products, including familiarity with global regulatory issues relevant to the use of technology in financial services, including cloud, outsourcing and third-party risk management Team player who can collaborate with the Business and operations groups Familiarity with cybersecurity, technology controls, information security, data privacy and protection Excellent communication, negotiation, analytical and drafting skills, an organised approach with strong attention to detail and the ability to work independently on demanding legal issues and to tight deadlines Fluency in English Preferred qualifications, capabilities, and skills Familiarity with other retail laws and regulations, including CCA, CONC, GDPR, etc. Litigation experience About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.

Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. With customers ranging from security engineers to senior technical leaders, you'll need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers in maximising value. Act as a product advocate, helping customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear expectations and track key performance indicators (KPIs) to measure success. Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor. Understand customer goals and challenges to develop tailored success plans that align PortSwigger's offerings with their business objectives. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction. Retention and Growth Proactively identify opportunities for upselling, cross-selling, and renewals by deeply understanding customer needs and business objectives. Own and forecast the retention and growth metrics for your customer portfolio. Collaborate with Sales on strategic account plans and handovers. Work closely with the sales team to close expansion deals. Advocacy and Feedback Serve as the voice of the customer within PortSwigger, advocating for their needs to Product, Engineering, and Support teams. Collect feedback and insights from customers to shape product roadmaps and enhance the customer experience. Program Development Contribute to building and refining the Customer Success program, including processes, metrics, and best practices. Provide insights and feedback to influence the roadmap for products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to learn and communicate complex concepts; prior experience working with highly technical products or in a technical field is a significant advantage. Familiarity with web security, software development, or related technical domains is highly desirable. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including technical teams and executives. Analytical mindset with the ability to synthesise data into actionable insights and strategies. Experience leading QBRs and strategic planning sessions with customers. Attributes Customer-Centric Mindset: Passionate about delivering exceptional value and experiences. Relationship Builder: Empathetic, trustworthy, and skilled at fostering long-term partnerships. Problem Solver: Strategic thinker who can anticipate challenges and develop creative solutions. Technically Curious: Eager to develop expertise in PortSwigger's products and the broader cybersecurity industry. Self-Starter: Proactive and capable of thriving in a fast-paced, dynamic environment. Why join us? We foster an inclusive and high-performance culture with a focus on work-life balance. We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution. We host regular team events and have fantastic summer and winter parties. You'll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging. We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays). Our working hours are flexible, with core hours from 9am to 4pm We work best when we are together on site