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Parallel Wireless is reimagining mobile networks with innovative, energy-efficient Open RAN solutions. Join us as we lead the future of telecommunications, driving innovation through green and sustainable networks . Learn more about our mission, vision and values . The Senior Project Manager (SPM) works with multiple international technical teams in the UK, USA, Israel, India, and Korea to manage and co-ordinate technically based projects. This includes but is not limited to: co-ordinating plan definition, hardware design, prototype manufacture, design validation, design review and change as needed through to support for NPI, production and production test. The level of involvement will vary depending on the stage of the project and the SPM will need to define and create clear handover points, including deliverable check lists. It is imperative that all hardware development projects are fully documented covering requirements, HLD and LLD, design process, prototype build, testing, redesign as required and hardware validation. Very often the hardware will require firmware / software to operate correctly so the SMP must have experience of board bring up, SW and HW integration. Successful hardware development requires detailed planning, documentation and testing, the SMP will have the key responsibility for leading this within the Harrogate team. What you'll do: Planning - Working on Parallel Wireless Programmes and Customer projects Plan ownership - Working with the Harrogate team to build and maintain the day-to-day project plan Ensure project and programme plans remain aligned Risk Management Assuring content cascade into programme RAID. Identify, report risks, and establish mitigations Reporting Draft reporting to communicate upcoming milestones, recent achievements, and critical tasks to internal stakeholders and leadership Stakeholder Management Providing support and content during submission development Raising programme POs with input from Programme Manager - tracking and managing these POs through to delivery Programme Meetings and Rollout Providing plan and RAID inputs into Programme meeting Supporting new product rollout internally with coordination and alignment of all relevant stakeholders Assisting with the coordination and drive the enablement of new product features including training of field-facing personnel What you must have: Technical Skills Exposure to Telecom industry and software development Good understanding of radio - small and large signal FPGA and RF SOC MS-Project, Jira Project Management Skills Use of modern Project Management Tools PowerPoint, Word, Excel proficiency Good presentation skills Stakeholder management Process Experience ISO Hardware Development Processes Experience of RF HW/SW integration and testing Experience of Modern PCB Manufacturing Processes Experience of Machining and Fabrication Documentation Skills Documentation of Design and validation processes BOM Management CAD Skills very helpful (but not essential) Education: Telecommunications, Physics, Electronics Degree (minimum BSc, MSc- Advantage) PRINCE qualification or equivalent Parallel Wireless is expanding the ecosystem for Open RAN with the GreenRAN energy-efficient Hardware-Agnostic technology. Deployed worldwide, our comprehensive 2G/3G/4G/5G Macro RAN solutions enhance network security while reducing operating expenses. As pioneers of Open RAN, we prioritize innovation, flexibility, and sustainability to help build a more connected, and green networks. Headquartered in the USA with global R&D centers, we are proud to serve over 60 customers worldwide and have been recognized with over 100 industry awards. Our mission is to accelerate GSMA's Mobile Net Zero initiative by reducing TCO and driving innovation across the telecom ecosystem.Learn more at . Parallel Wireless embraces diversity and equality of opportunity. We are committed to building inclusive and diverse teams representing all backgrounds, with a wide range of perspectives, and empowering industry-leading skills. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.Parallel Wireless does not accept unsolicited resumes or applications from agencies or individuals. Please do not forward resumes to our jobs alias, Parallel Wireless employees, or any other company location. Parallel Wireless is not responsible for any fees related to unsolicited resumes/applications.

About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 3+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for a builder, not just a maintainer. The ideal candidate is a strategic thinker with an engineering mindset , someone who sees IT not as integration work, but as a platform for automation, AI-driven solutions, and self-service systems . You'll be a force multiplier- reducing manual workload through smart automation, enabling scale, and freeing up the team to focus on high-value outcomes . You'll lead efforts to restructure service delivery , introduce AI agents to support internal users, and create self-healing, self-service tools that minimize Service Desk load. You will also play a critical role in IT governance, compliance, and operational excellence -especially as we prepare for increased regulatory scrutiny and business scale. As a lean team, we work smart. You'll need to be comfortable working with external partners and contractors to overcome bottlenecks, as well as shifting context quickly -our IT Engineering team supports over 420 applications of all sizes. We are looking for strong leadership, excellent communication, and the ability to make fast, pragmatic decisions . The technical skills can be taught; what we need is someone with the right mindset and drive to continuously improve. Key Responsibilities Engineering-Driven Leadership Lead IT Engineering and Service Desk teams with a focus on automation-first thinking and measurable impact. Foster a team culture of proactivity, ownership, and systems thinking . Act as a strategic partner , not just a service provider-collaborating cross-functionally to identify automation opportunities and deliver smart, scalable solutions. Automation & AI Enablement Design and implement end-to-end automation strategies , from CI/CD pipelines to AI-powered support tools. Build internal self-service portals, virtual agents , and automated workflows to reduce Service Desk load. Drive the adoption of modern DevOps practices and tools to support rapid, high-quality delivery. Governance, Risk & Compliance Define and uphold IT governance and regulatory compliance standards (FSA, EBA, DORA, PCI-DSS, ISO 27001). Implement robust risk management and documentation processes to ensure audit-readiness at all times. Work closely with compliance and security teams to proactively address gaps. Agility & Scale Operate in a fast-moving environment, managing diverse systems and quickly shifting context across projects. Support over 420 business applications of varying size and complexity, prioritizing based on business impact. Effectively delegate to partners and vendors to ensure timely delivery and avoid internal bottlenecks. Communication & Influence Serve as a clear, structured communicator , able to translate complex technical concepts to non-technical audiences. Set high standards for internal communication-clarity, efficiency, and alignment. Build trust across teams by communicating proactively and transparently, especially during incidents or major changes. Strategic Execution Align IT initiatives with business growth, driving digital transformation through smart technology adoption . Measure and report on service effectiveness, system reliability, and team productivity. Maintain a continuous improvement loop with strong feedback mechanisms and data-driven decisions. Operational & Vendor Oversight Ensure performance and reliability of mission-critical infrastructure and collaboration tools (e.g., Microsoft Intune, JAMF, Teams, Zoom). Manage vendor and telecom contracts, ensuring cost-effective service delivery and clear SLAs . Own AV and conferencing infrastructure standards across offices and remote setups. Your Story Proven experience in IT leadership roles , ideally across both engineering and service functions. Strong automation mindset -you think in systems and eliminate manual work wherever possible. Solid understanding of CI/CD pipelines, AI-powered support tools , and self-service enablement. Demonstrated ability to work with external partners to extend internal capabilities. Exceptional communication skills -clear, concise, and confident across technical and non-technical audiences. Deep understanding of governance, compliance, and IT service management best practices. Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team. Fluency in English is required; additional languages are a plus. Nice to Have Experience with AI-driven IT tools (chatbots, predictive analytics, smart workflows). Familiarity with modern workplace and developer tooling (Microsoft 365, GitHub, Atlassian, Okta, Slack, Cisco Meraki). Experience in regulated environments or the financial sector is a strong advantage. What We Offer A high-impact leadership role at the intersection of automation, engineering, and business scale. A fast-paced, collaborative culture that values experimentation and autonomy. The opportunity to transform how IT operates , not just maintain the status quo. Competitive compensation, benefits, and professional development opportunities. If you're passionate about building smarter systems, enabling scale through automation , and leading with clarity and intention- we'd love to hear from you . The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team; Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

With our leading client franchises, fortress balance sheet, technology and talent, JPMorgan Chase is well positioned as a firm to capture growth opportunities arising from digital disruption, new technologies and changing economic conditions. The International Consumer Business (ICB) is home to many of the firm's most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This is the business responsible for building Chase UK (the UKs newest bank), acquiring Nutmeg the digital wealth manager and investing in C6, a leading digital Brazilian Bank. Legal is at the heart of digital disruption and the new International Consumer Business (ICB). As a Strategic Growth and Digital Retail Payments Product Lawyer you will support the ICB across all areas of two exciting new international business initiatives. In this newly created role, you will provide primary legal support and advise senior stakeholders across all legal issues arising out of these strategic new business initiative and will be a key enabler of its success, helping to establish its foundations, including governance arrangements, negotiating a wide range of strategic transactions and driving progress forwards. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients. If you are an enthusiastic lawyer who would relish the opportunity of working with an innovative digital financial services solutions in a very business focused position within a supportive and collaborative team environment, this role is for you. Job responsibilities Develop products and advise clients with respect to wholly digital retail products, including all applicable consumer regulations Advise on regulatory matters, including regulatory engagement Advise business and stakeholders on legal risk in connection with the negotiation of commercial agreements Drafting all client documentation, including general terms and conditions, marketing materials, etc. Drafting correspondence to internal and external parties Contributing to the oversight of the contents and execution of documents, including communications with respect to complaints, disputes, litigation, etc. Liaising with outside counsel, source and coordinate legal advice across legal functions outside of the ICB Performing legal research on a variety of issues relating to retail matters across jurisdictions. Providing support to strategic investments and acquisitions from a technology / commercial contracts viewpoint Required qualifications, capabilities, and skills Qualified lawyer with at least 5 years PQE spent working in either in-house or in private practice handling a mixed variety of payments, commercial, technology and data related matters A demonstrated ability to work on complex legal issues and to function in a high volume / fast-paced environment with multiple and diverse responsibilities, managing a varied and changing caseload Experienced with digital retail products and retail regulatory knowledge Experience negotiating commercial contracts Cross-border experience, especially with respect to retail payments products, including familiarity with global regulatory issues relevant to the use of technology in financial services, including cloud, outsourcing and third-party risk management Team player who can collaborate with the Business and operations groups Familiarity with cybersecurity, technology controls, information security, data privacy and protection Excellent communication, negotiation, analytical and drafting skills, an organised approach with strong attention to detail and the ability to work independently on demanding legal issues and to tight deadlines Fluency in English Preferred qualifications, capabilities, and skills Familiarity with other retail laws and regulations, including CCA, CONC, GDPR, etc. Litigation experience About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is . We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part - As a Senior Software Engineering Manager within Centrica's DTS Team, you will lead and mentor multiple teams, ensuring their technical delivery aligns with our strategic goals. Your primary focus will be on guiding the careers and development of your team members, owning delivery and technical strategies, fostering a collaborative and innovative environment. Working closely with colleagues in Product, Quality, UI/UX, and Architecture, you will ensure that the solutions delivered meet and exceed expectations. Location : UK, (talk to us about flexible working) The day to day: Ensure your teams have an effective delivery process focused on delivering working software sooner and unlocking value early. Lead technical design sessions, work with PMs to scope out epics and iterations, and ensure timely and effective refinement for sprint planning. Support product strategies, champion discovery, and ensure technical feasibility for initiatives. Equip your teams with the right skills and capacity to achieve their goals, and help them demonstrate capability constraints when necessary. Facilitate sprint activities, review delivery metrics, and act where needed. Resolve constraints and impediments beyond the team's control. Guide your teams in developing technical strategies aligned with their product goals. Support the evolution and improvement of their domains, helping them create roadmaps and demonstrate the need for investment. Monitor quality metrics and incident rates and work with teams to define appropriate actions. Socialize coding, design, quality, and operational standards, ensuring they are adopted and adhered to. Encourage active participation in Centrica's engineering and quality communities, sharing knowledge and learnings across the organization. Take charge of recruiting top talent, ensuring candidates have the right skills and mindset. Work with technology leadership and our talent team to continuously improve the recruitment and onboarding process. Welcome new joiners, familiarizing them with our mission, metrics, platform, and career framework. Promote Centrica as a fantastic place for software engineering. Coach and develop your team members, monitor engagement, and take action to enhance team dynamics. Address any issues promptly to maintain a positive work environment. About You Ability to guide and mentor mobile app development teams, fostering a supportive environment for growth and innovation in mobile technologies. Skill in aligning technical delivery of mobile applications with business goals and user-centric design principles, while developing effective strategies for app scalability and performance. Proficiency in ensuring high technical standards for mobile app development, championing best practices, platform-specific optimizations, and cutting-edge innovation. Competence in collaborating closely with Product, Quality Assurance, and UI/UX teams to ensure seamless alignment and clear communication throughout the development cycle. Capability to maintain efficient delivery processes, facilitating agile design sessions, sprint planning, and retrospective meetings tailored for mobile projects. Talent for resolving technical constraints, optimizing app performance, and monitoring quality metrics specific to mobile platforms, taking appropriate actions to enhance user experience. Active participation in Centrica's engineering and quality communities, sharing knowledge and contributing mobile-specific expertise to broader initiatives. What's in it for you? Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment! Added Car Allowance program to make your commute and adventures even better. Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote (UK) Base salary for this role is £110,500 - £145,000 (depending on experience) + stock options + Benefits Engineering Management at Monzo: Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work. The Engineering Manager role at Monzo is split into three pillars - people, product, and technical leadership. Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. We're continuously hiring Engineering Managers as we continue to grow and build new teams. We hire on a pipeline based approached which means your application will be considered across all of our open EM positions. We use the interview process to assess your strengths and we'll match you to a role that best aligns with your experience. Of course, this is a collaborative process so you can also tell us which roles you're most interested in as you progress through interviews We're currently hiring across Platform, Core App, and Expansion. You'll spend your time: Taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager. Actively fostering a high bar for engineering excellence within your teams. You're accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key. You'll initially lead a group of around 7-10 engineers (depending on the role) and support, coach and develop them through their career with regular 1:1s and continuous feedback. Partner with senior engineers in your area to drive technical initiatives that raise the bar for our engineering practices. Lead on communication with stakeholders from other teams, creating focus space for engineers to do their best work. Collaborate with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards. You should apply if: While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles. We recognise that engineering managers lead in different ways, we're looking for someone who: Is comfortable operating with ambiguous problem areas with a high degree of autonomy. It's a bonus if you have experience working in an experimentation led environment. Has delivery experience and is able to guide the squads in achieving their outcomes. Focuses on outcomes over processes, who optimises for the highest impact and leverage. Is able to input, understand and challenge engineering decisions - but to empower the team to make those decisions themselves Has an understanding of what good looks like for a high-performing team of engineers and ability to chart a course to get there Is able to to coach people to achieve their goals Has a natural ability to inspire and motivate a team We consider your application across all open EM roles at Monzo independent of which role you've applied for, so if you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again. The interview process: After an initial informal 30 min recruiting call, our interview process involves two main stages: Initial Call Interview (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They'll ask example based questions ('Tell me about a time when ') Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below). The Loop is one stage, and the interviews in the Loop are: - Team and Org Management (1 hour) An example based interview with 1-2 of our engineering leaders. They're interested to hear examples from your previous experience on the teams you've led, how you've shaped and partnered with product, and the impact you had. - System Design (1 hour) You'll partner with a Staff or Principal Engineer on a technical whiteboarding exercise. - Behavioural (1 hour) Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager. - Chat with an Engineering Leader (30 mins) At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams - whatever's on your mind. All things going well, you'll have completed the hiring process Our average process takes around 3-4 weeks but we will always work around your availability. You'll have the chance to speak to our recruitment team throughout the process. If you'd like to ask a question sooner, email . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. What's in it for you: Base salary range for this role is between £110,500 - £144,000 depending on experience + stock options & benefits ️ We can help you relocate to the UK We can sponsor visas We offer flexible working with no company mandate on how often you need to come into the office. You can be London based or remote within the UK (with ad hoc visits to our London office). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here We're usually always hiring for Engineering Managers, so there's no closing date for this job. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable . click apply for full job details