Technical Coordinator Service Engineer

Our client, a leading name in consumer electronics is looking for a Technical & QA Coordinator know in industry as a Service Engineer to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams.

Key Relationships:
You ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers.

Key Responsibilities:

• Support continuous product improvement with global factories and UK Technical Teams
• Drive root-cause analysis and resolution of field issues and customer concerns
• Analyse technical repair data and customer returns to influence product development
• Create and distribute technical training and documentation
• Liaise with 3rd party ASPs and manage spare parts support queries
• Prepare clear reports, trackers, technical bulletins and risk assessments
• Support product testing, QA trials, and product instruction manual validation
• Represent Aftersales at customer/factory reviews and project meetings

Experience:

• Minimum 3+ years in White Goods repair and diagnostics
• Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens
• Gas appliance knowledge is a plus

Skills & Attributes:

• Deep understanding of UK white goods aftersales and service models
• Strong technical problem-solving, diagnostics, and fault trend analysis
• Confident communicator, presenter, and stakeholder manager
• Passionate about product quality, safety, and customer satisfaction
• Skilled in Excel, PowerPoint; data-driven with a sharp eye for detail

Location: UK-based (travel to customer/factory meetings as needed)