Mobile Multi-Skilled Engineer

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Mobile Multi-Skilled Engineer

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Multi-Skilled Engineer to join the team located in London.

Role Summary:

As a CBRE Multi-Skilled Engineer you will utilise your advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds. Working under limited supervision, monitors building system operations and performance. Utilising several trade skills such as carpentry, plumbing, electrical, painting, roofing, heating and cooling.

• Ensure that routine maintenance is carried out to all building plant, equipment and systems to meet and exceed expectations, and agreed service level agreements
• Ensure that all relevant e-Logbooks, Service records, and safety documentation is compiled and recorded to ensure that the site is compliant at all times
• Take ownership of all sites within your patch, and associated client relationships
• Develop a full understanding of sites containing Asbestos
• Ensure that engineering supplies/spares stock levels are maintained and/or ordered in a timely manner and are appropriate to the maintenance / reactive task being carried out to aid SLA targets for works completion
• Respond to reactive mechanical, electric, plumbing and fabric repairs in accordance with SLA's
• Maintain domestic water systems to comply with the requirements with L8
• Carry out small plumbing installations and repairs
• Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenance, ensuring company processes and procedures are followed where this applies
• Issue and ensure appropriate controls within the Permit to Work systems
• Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating processes
• Work OOH (by agreement) to assist in the supervision of specialist maintenance and ad-hoc activities - for which you will be paid at the overtime rate
• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
• Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required
• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning
• To adhere to the local uniform requirements and comply with all PPE requirements, as outlined in the site-specific risk assessments
• Proactively complete building inspections, reporting and rectifying any defects and hazards as appropriate
• Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is always delivered and promoted, in line with Company RISE values
• To proactively communicate, both verbally and electronically, in order to receive instruction and provide feedback where necessary - this includes daily checking of individual email accounts
• Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship
• To develop a good working relationship with all members of CBRE and Client team
• Report to the Facilities / Contract Manager on a daily/weekly basis, highlighting works outstanding
• Actively identify innovation to enhance performance and continue to meet client expectations.

Experience Required:

• Strong proven experience in Facilities Management and at least 3 years' experience of operating within a high-profile environment
• Excellent customer service orientation
• Good understanding of customer complaint handling
• Able to deal with people at all levels both within CBRE and the client organisation
• Able to work under pressure, manage multiple priorities and to meet deadlines
• Ability to work on own initiative
• Service orientated attitude with a flair for pro-active problem solving to exceed customers' expectations
• Strong team player within a customer service team environment
• Literacy with Microsoft Outlook email, Word / Excel to intermediate level
• Fluent in English, both verbal and written

Person Specification:

• Pays attention to detail
• Must demonstrate a strong sense of customer focus, promote team spirit and good morale within the office
• Reliable, able to complete work within required time frame and manage own deadline requirements
• Calm manner able to work under pressure and against rapidly changing demands and priorities
• Able to work as part of a multi-disciplinary team, providing support to the business, as required
• Intuitive & interested in other people
• Confident, enthusiastic and motivated to deliver great service
• Must demonstrate a strong sense of customer focus
• Organized and able to prioritise work activity
• Excellent time management and organisational skills
• Drive for and ability to comply with high standards
• Calm manner, able to work under pressure and with changing demands and priorities
• Flexible and adaptable to respond to differing client needs
• Be flexible to work outside of core office hours, where required