Senior Manager, TPA Solutions & Capabilities

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Are you a strategic thinker with a passion for building scalable capabilities and delivering transformative technology solutions?

We're seeking a dynamic and forward-thinking Senior Manager of Capabilities and Solutions to lead the development of enterprise-wide capabilities and high-impact digital solutions that power business growth and operational excellence.

In this strategic role, you will be at the forefront of innovation - driving digital transformation, shaping the capabilities roadmap and delivering solutions that enable B2B commercial teams to scale efficiently and effectively.

You'll collaborate closely with senior leadership, technology, operations, and go-to-market teams to align initiatives with business priorities, unlock new value streams, and future-proof the organization through cutting-edge capabilities.

What You'll Do

Enterprise Technology Strategy

• Spearhead the identification, prioritization, and implementation of enterprise-wide capabilities including AI/ML, cloud computing, automation, and data platforms to drive sustainable business growth and digital transformation.
• Shape and influence long-term strategic planning by delivering forward-looking requirements and insights into emerging technology trends and solution opportunities.
• Act as a strategic liaison between business stakeholders and technical teams, ensuring seamless alignment between business objectives and technology execution to maintain agility, innovation, and competitive advantage.

Drive Innovation & Enterprise Transformation

• Conduct comprehensive assessments of current organizational capabilities to identify gaps, inefficiencies, and opportunities for enhancement.
• Design and deliver scalable, end-to-end solutions that address complex business challenges, elevate customer experiences, and unlock new value streams.
• Champion enterprise CRM business transformation initiatives, including collaboration with product and technical teams on Salesforce strategy, implementation, and adoption to modernize user experiences, engagement, and operational efficiency.
• Lead the full lifecycle of capability and solution development-from ideation and design through implementation and continuous optimization.

Cross-Functional Leadership

• Forge strong partnerships across technology, sales, operations, and vendor ecosystems to co-create solutions that align with strategic business goals, market dynamics, and technical feasibility.
• Facilitate cross-functional collaboration to ensure cohesive execution of initiatives and maximize enterprise impact.

Performance Management & Capability Optimization

• Develop and implement robust frameworks and tools to assess capability maturity, performance, and business value realization.
• Define and track key performance indicators (KPIs), adoption metrics, and success criteria to drive continuous improvement and ensure measurable outcomes.
• Foster a culture of innovation, accountability, and excellence through data-driven decision-making and iterative optimization.

What We're Looking For

• 8+ years of experience in technology strategy, operations, consulting, enterprise solutions, or product management roles
• Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's or MBA preferred)
• Experience working with product and technical teams leading CRM business transformation initiatives (e.g., Salesforce)
• Proven leadership in testing and scaling technical capabilities across large organizations
• Understanding of cloud platforms, APIs, data architecture, and software development practices
• Strong business acumen with the ability to translate strategy into actionable solutions
• Exceptional communication, stakeholder management, and analytical skills
• Demonstrated track record leading cross-functional initiatives and delivering impactful solutions
• Strong analytical, problem-solving, and project management skills.
• Experience with Agile methodologies and innovation frameworks.
• Ability to work in a fast-paced, matrixed environment.
• Knowledge of enterprise architecture, AI/ML, cybersecurity, SaaS models
• Familiarity with tools like Jira, Confluence, Figma, Miro, or Tableau.

Why Join Us?
• Lead strategic initiatives at the intersection of technology and business.
• Work with a high-performing, collaborative team in fast paced environment.
• A culture that values innovation, ownership, and continuous learning.
• Competitive compensation, equity, and benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.