Troubleperson

80994 - Trouble Person

This troubleperson role reports in to the field staff supervisor within our network operations department. This is a permanent position within our UK Power Networks Team

You will attract a salary of 42,930 + benefits and bonus of 3%

Closing Date: 27/07/2025

We also provide the following additional benefits

• 22 Days Annual Leave plus bank holidays.
• Reservist Leave - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

The company invests more than 600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

Job Purpose:

The position, working as part of the Croydon & Kingston Area team will be responsible for the restoration of LV supplies on the UK Power Networks LV distribution system, carrying out jointing repairs on the HV and LV cable networks. After a period of appropriate training, you will be required to carry out the full range of Troubleperson activities including first line response and permanent fault repair work at voltages up to 33kV.

Principal Accountabilities:

• Location of faults on the Distribution network
• The restoration of HV & LV supplies
• Testing and switching on the HV & LV network - and understanding the results of the tests and acting appropriately
• Any other relevant jointing duties
• Supervision of excavating teams
• Understanding operational and 1:500 diagrams
• LV and HV jointing
• Use of appropriate IT equipment including TDR, LV Faults sniffer and FFE equipment
• Immediate supervision of a working party

Nature and Scope:

The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.

Knowledge, Skills, Qualifications & Experience:

The following skills and attributes are important to this role

• City and Guilds 2339, formally 232,
• IOSH Managing Safety or be willing to undertake a course of study to achieve this
• Streetworks qualification Units 1, 2, 3 and supervisor
• Flexibility and able to work alone and in a team environment
• Ability to problem solve in a practical way
• Able to work under pressure
• Must have a clean driving licence

Personal Characteristics:

The following are important attributes for this role:

• Strong safety focus required
• Must be customer focused
• Must be willing to undertake standby duties